Coleman Cadillac

Great Salesman Poor Management In late January of 2019 I drove from NY to to Coleman Cadillac(2hrs) in the rain to see I Esclade I talked about(phone) with Geoff earlier. I met him In late January of 2019 I drove from NY to to Coleman Cadillac(2hrs) in the rain to see I Esclade I talked about(phone) with Geoff earlier. I met him and he was very nice and knowledgeable about his trade and we did a test drive. We talked about incentives and nothing was offered. Than the manager Chris walked in and the whole ambience changed. Harassed me why I didn’t buy elsewhere and that my best offer was a joke etc. I made a final offer of 60$k still didn’t try to work with me. Anyway it worked out because I got a better Escalade with 5k less miles for same price from North Bay Cadillac in NY!😁 No people skills in management at Coleman’s. I see the vehicle is now reduced to the price I offered- karma. More

The best customer service I have ever experienced This service center deserves a gold star for its level of customer service. Dave has always made sure I was taken care of. They dispatch roadside assi This service center deserves a gold star for its level of customer service. Dave has always made sure I was taken care of. They dispatch roadside assistance when circumstances are tough and they work quickly. Even if I no longer own a cadillac I would go to this service center for my auto needs. More

COLEMAN LIED TO CADILLAC On Roadside service. Coleman Cadillac was called to come to my house for a roadside service ,car was dead .Engine light , battery light.Etc.My brother is doing this survey Coleman Cadillac was called to come to my house for a roadside service ,car was dead .Engine light , battery light.Etc.My brother is doing this survey because I don't have an account but want this done because I had enough .Coleman Cadillac is being childish taking their issues out on me because they ha E my brother Dennis because he told them about their service is bad they don't put correct amounts of oil and tire pressure from in.WeLl Coleman Cadillac lied and said their truck doesn't work so they arnt coming to start the car.They have hundreds of vehicles and two roadside trucks..how could they have no way of getting there?Typical of the way that Drew Coleman runs his place.All they want is your money and don't want warranty repairs.You know what don't lie and say your truck is broke be honest and say my brother Dennnis hurt our feelings and we don't like you so we are gonna act like two year olds and not come. More

Car Service The service at Coleman Cadillac is fair; to be a dealership I thought the service could have been better. But it seems they are trying sell products a The service at Coleman Cadillac is fair; to be a dealership I thought the service could have been better. But it seems they are trying sell products and services and not really interested in the requested services. My car need new tires and wheel alignment, I spoke with Dave Smithers who recommended certain tires, I chose those tires because he said I would get a rebate. Upon retrieving my car I had no information on the rebate and had to return the next day for minor repair. This is one of the main reasons I did not purchase my car from this dealership... they seem money hungry. More

Can't change oil ,lies to customers Hello, I took my brothers 2018 Cadillac CT-6 in to have its oil change done since they kept calling. I took the car in which had a full level of oil Hello, I took my brothers 2018 Cadillac CT-6 in to have its oil change done since they kept calling. I took the car in which had a full level of oil and good tire pressures.When getting in the car the front tires were supposed to have 30 psi and they had 38,the rear should have 32 and they had 41 and 42.I didn't think anything it's easy to correct.I got home corrected the pressures and my brother checked the oil,the oil wouldn't even register on the dipstick.I had to go get two Qts of Mobil one which is compatible to Dexos 1.It took 1.25 Qts of oil to bring it to full. They charged for six Qts and charged Gm for a tire rotation that wasn't done because car only had 600 miles.Very sad when you can do a simple oil service.Now to my 2016 ATS which I had in for an oil leak.They told be that it was oil from an old repair, they topped the oil off and tried to send me on my way.I complained to the service manager Dave and he reluctantly told them to clean it and put dye in it,that day he was rude and ignorant.When checking my brothers car I made another appointment to get the leak checked again as dye could be seen in the turbo, the frame and bump stop.I also got notice from Onstar about code for the aIt intake.Dave told me there were no codes.he lied Onstar told me the code.He also claimed the bright green dye in the I turbo was just what aluminum looks like from condensation,well adage I'm not an idiot ai know that the whole motor is aluminum, if that was true the whole motor would look like the hulk.He also told m brother they took the timing cover off twice today. How did they do that when that job takes all day has to sit .24 hrs for the sealant to cure, antifreeze and oil has to be drained and a list of parts are involved of which none were listed.Dont go here if you like your car.Cars are complicated but when the Service a manager Dave does nothing but lie and try to talk fast and thinks people are stupid.Why lie adage when Onstar has the codes and these times can be checked easy, 3 Caddy dealers were called and laughed when I told them that Coleman removed and revealed a timing cover twice in two hours.Coleman lost a customer me and my brother,not because they can't fix it, it's because Dave has done nothing but lie to us and try to make things up.Guess what people are knowledgable.Its sad because they have a great sales team. More

Coleman Cadillac exceeded my expectations! I've been on the market for about 2 months looking to purchase a Cadillac and can honestly say I hit about every dealer in the NY/NJ/PA area. I can GU I've been on the market for about 2 months looking to purchase a Cadillac and can honestly say I hit about every dealer in the NY/NJ/PA area. I can GUARANTEE you at Coleman your going to find the best deals! In addition to their great prices, their service is exceptional, they are very knowledgable, and truly love what they do. I recently leased a 2016 ATS from them and had a phenomenal experience. When I went, they had my paperwork ready, I signed, we went over the vehicles features and I was out of there in an hour! No question I'll definitely be going back to lease another car from them. More

DO NOT SERVICE YOUR CAR HERE!! I had a horrible experience with them. My car needed certain repairs. Coleman tried to quote me a $2000 estimate - on a older vehicle not worth more than two or three experience with them. My car needed certain repairs. Coleman tried to quote me a $2000 estimate - on a older vehicle not worth more than two or three thousand dollars at the time. I wound up getting the work done at another dealer for $400 - one-fifth the price. When I told Coleman this, they did not even apologize but instead tried to reduce their original estimate. I will NEVER return here for service! More