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Coleman Buick GMC

Lawrenceville, NJ

4.3
284 Reviews
Top 5 reasons to purchase a vehicle from Coleman Buick GMC: 1. Reputation - Third Generation Dealer. Family owned and operated for over 61 years. 2. Courteous and Professional staff here to assist here in every facet of your purchase. 3. Selection - We carry a huge selection of both new and certified pre-owned vehicles. 4. Service - We will be there for you before, during, and after the sale. 5. State of the art facility conveniently located off Interstate 295 and Route 1. We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and used inventory. We can help you find exactly what you are looking for.
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100 Renaissance Blvd

Lawrenceville, NJ

08648

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Showing 284 reviews

March 23, 2022

Phillip that works with Ed K. Is to be commended on his knowledge of how things work in our GMC truck. He took his time to make me feel safe and secure of how things work. He neve More

by Joann warwick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Korenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Northam
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2022

In 1999 I was so lucky to have discovered this dealer. Between 1999 and 2012; I purchased 4 new vehicles from Coleman. I live within walking distance of serviced all of my vehicles. The sales experience, More

by RandiRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Korenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Guadarrama
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2021

Very discriminatory. Called Friday morning for an appointment for Saturday morning. Got a call later that evening that they don’t have technicians to work on my vehicle until Monday. (Understandable, More

by GMC 12
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Name not listed. Service Manager
Sep 29, 2021 -

Coleman Buick GMC responded

Dear Ms. Foley, At Coleman we take customer satisfaction very seriously and hate to lose any customer. Through several complaints on your end, we diligently made every effort we could to ensure you were satisfied. We spoke with General Motors several times to accommodate your discontent and were even able to extend your warranty to maintain your satisfaction. However, even through the many efforts we’ve made it seemed that you continued to have disapproval with our service department. We feel that we have bent over backwards to keep you as a customer. Ultimately it came to a point of realization on our end, that although we don’t want any customer to leave we felt it would be better suited for you to get your vehicle serviced at another dealership/service center that may be a better fit for you and what you are looking for. As mentioned above we continued to do the right thing by you and always strived for 100% customer satisfaction, so I’m sorry but I am unsure about your claims stating that we were discriminatory in anyway. If you wish to elaborate, I would be more than willing to listen. At Coleman, we do not tolerate discrimination of any kind against our customers or employees. We hope that you are able to find a suitable location to service your vehicle and wish you all the best. Should you wish to discuss further please give me a call at 609-895-8000. Best Regards, Kristina

Sep 29, 2021 -

GMC 12 responded

I believe this rating was to be anonymous. I don’t appreciate you addressing my name. I didn’t address any names, so I feel the respect should have been reciprocated. And as far as the complaints. They were all valid complaints and the last one was because I was told my tires were rotated, it was written down that they were rotated, and they never were. When I called it out at the dealership, I got attitude from the PREVIOUS manager. He was wrong and talking down to me as a female. The PREVIOUS manager put down to refuse my truck for service. So when the current manager called he couldn’t explain at all why I was being refused service. As a manager, if you are refusing service, know the facts so you can communicate with the customer on the reason why, instead the current manager just hung up on me.

September 11, 2021

If you are in the market for a GMC, Buick or Cadillac; you owe it to yourself to stop here. Large selection, very helpful sales and finance staff. Jeannette made our experience so simple, easy and painle More

by Gshosri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Korenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Tandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Giuffre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannette Hosri
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021

By far one of the best service experiences I’ve ever had. I took my 2018 Chevy Cruze there for service because of a suspension issue. I have never had a more upfront, honest and pleasant experience getting a More

by garrettlinder87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole
Jun 03, 2021 -

Coleman Buick GMC responded

Hi, we are so happy to read such a great review about our service department! Our staff is committed to providing each of our clients with the best automotive experience and we are so pleased to hear we could provide you with that. Thank you for choosing Coleman!

May 16, 2021

Had my vehicle serviced at Coleman GMC three times in 18 months and every time I had to return my vehicle to have it repaired again for something they did wrong. I’ll never bring my 2018 GMC Denali 3500 to More

by Picconejim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan and Nicole in service department
May 25, 2021 -

Coleman Buick GMC responded

Mr.Piccone, We appreciate your feedback as we are always striving to improve and do better for our customers. During your visit you came in for an issue with your coolant light being on, unfortunately, we could not verify the issue in your vehicle at the time of service. After your visit you called and spoke to our Service Manager stating that when the car was delivered back to you it was dirty, so as a goodwill gesture he gave you a complimentary oil change and tire rotation. You later called again and spoke with our Assistant Service Manager who had your vehicle fully detailed for free and drove the vehicle back to you. We make our best effort to keep our customers 100% satisfied. If we are at fault for any reason, we will gladly take accountability and do what we can to rectify the issue which is what we felt we did in your situation. We always welcome feedback to improve. If there is anything else we can do for you please let us know.

February 11, 2021

Easy and painless car shopping experience. Jeannette was awesome and was able to answer all our questions. The process was quick and easy and we got the vehicle we wanted. More

by Joec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Korenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannette Hosri
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2021

Jeannette was awesome. She made the process ridiculously painless and delivered on the best possible deal along with Ed. Communication was also great. Thank you. More

by jtmenniti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Korenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannette Hosri
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2021

As someone who typically hates the car buying process, I can say I have never had a better experience than with Claudia and Jeannette at Coleman GMC. They made our trade-in absolutely painless from start to More

by Ashley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Giuffre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannette Hosri
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2020

Bruce Gorelick was very helpful and informational. Thanks for a smooth transaction. I would recommend this dealership to a friend and if needed I would use again. More

by Rkocsak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Giuffre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Gorelick
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