Cole Nissan Kia

Tyler Denny went above and beyond for me. Tyler Denny made everything perfect.thankyou Tyler Denny. I have finally purchased my new frontier ! Without Tyler Denny, I don't think I would have Tyler Denny made everything perfect.thankyou Tyler Denny. I have finally purchased my new frontier ! Without Tyler Denny, I don't think I would have felt sure of the purchase. When ever I, or anyone I know needs a vehicle I will certainly be recommending Tyler Denny and the team at Cole Nissan Kia in Pocatello. Tyler Denny showed me multiple vehicles and he knew exactly what I wanted. Tyler Denny will always have my confidence and my guarantee that I will always remember the personal way Tyler Denny assisted me. I truly trust Tyler Denny enough to send my grandchildren to see him for all their vehicle needs. And a big thank you to the entire team at Cole Nissan Kia in Pocatello. In 65 years of buying vehicles I could never truly trust. I now own my first new vehicle. Tyler Denny made that happen. Because he was genuinely working to get me the deal I wanted.Tyler Denny is honest hard working and I guarantee if you go to Cole Nissan Kia in Pocatello ask for Tyler Denny and let him and the team find you a great deal. You won't be disappointed. As a disabled veteran I couldn't have asked for a better experience. Tyler Denny had my back, people like Tyler Denny deserve to be admired for making what is usually a very difficult choice, making a purchase on a new truck easier than I imagined possible. Tyler Denny deserves 50 stars, five just aren't enough !! Again, Tyler Denny gave me his un divided attention. Thank you Tyler Denny for everything you do. I am a customer for life. More

I have tried hard to make this work with Cole Nissan Kia, but the habitual lying combined with the shoddy mechanic work has gone too far. I bought my vehicle new during COVID. I made the mistake of getting a but the habitual lying combined with the shoddy mechanic work has gone too far. I bought my vehicle new during COVID. I made the mistake of getting a 100,000-mile extended warranty through Cole Nissan Kia. In mid-August 2024, the cover of my cabin air filter box fell off into my glove box. I took it in and we noticed a plastic clip meant to hold the cabin air filter cover on the housing had snapped and was hanging loose. It isn’t a great design, but someone had obviously been working too fast and broke it. The mechanic came out with a screw and jimmy-rigged it back on right in front of me. By the time I got home, the cover had already fallen off again. At this point, it seemed clear that simply putting a screw in it would not hold the box on, so I was told that they would order the housing and have that replaced. I was told it was a labor-intensive job because the whole dash had to come off to replace the part. I asked if it was covered in my warranty and was told it was. I continued to inquire about the part in the coming weeks/months. I was told it had shipped but could take weeks to get to the shop. Around Oct 1, I was in the shop for routine maintenance and again inquired about the cabin air filter housing part. The people behind the counter looked at the computer and then looked at each other. They said they hadn’t decided what part was need, which obviously meant no part had ever been ordered since August. I had repeatedly been promised phone calls and updates whenever I called or came in and asked, and did not get them. I called around Oct 10. I asked to speak to the GM, Arturo. Apparently, he’d just had surgery and wasn’t available in the coming weeks. I asked to speak to the parts manager, Amanda…she too had just had a surgery, apparently. The guy in parts could not tell me if anything had been ordered. He said something about if it was backordered, they wouldn’t know. I asked if anyone even knew which part was even needed. He gave me a part number 27131EA000 (airbox assembly). I was given some higher-up’s number because the GM was in surgery. I left a message. The next day, miraculously, I was told by the service department that the part was actually in. I made an appointment for Oct 14. After bringing the car in, I was told that the mechanic could not “snake the part in” through the glove box, and it had to go in through the dash board which would take a day and a half. I set the next available appt on Nov 6-7. Feeling a little off about how the dealership had handled things, I made some Sharpie marks on the part that was supposed to be replaced. On Nov 7, after the car had been in two days, the service guy, Terrel called and said that the fix was complete. I inquired about how everything went with taking the dash off and back on…he said it went well. He went as far as to say that the new piece was an improved piece. I asked if the new part had the plastic clip that had broken off, because we’d agreed it was poorly designed. He said it did. When I got home, I took the glove box off and the part had never been replaced. The plastic broken part had just been snapped off and a new screw put in. The Sharpie marks where right where I left them. They’d just jimmy rigged a screw. I called and asked for the GM, Arturo. Somehow, he had been *again* in another surgery and wasn’t available then and for the coming weeks. I set an appointment with Craig, the sales manager and showed him the photos and told him the story. He was displeased with what had happened. I was called by the service manager and he said he was sorry for the miscommunication and that the fix was fine. I told him it was a repeated pattern of blatant lying, not a miscommunication. They had reset an appointment to go through my dash board to make the fix, acted as if they did, but never had. It wasn’t a miscommunication. He blew it off and said I could have 10% off of my next oil change and spark plugs. More

Sold lemon on there lot, I guess they don't carefully go threw thair vehicles in there shop before putting them out on the lot to be sold like they said, because they missed altogether major alternator prob threw thair vehicles in there shop before putting them out on the lot to be sold like they said, because they missed altogether major alternator problems in said vehicle, then put it out on thair lot anyway! More

Andy was a great help in getting us the best deal and we got the car we wanted. He was very professional and knowledgeable. I think it is the friendliest dealership. We love our new Rogue! got the car we wanted. He was very professional and knowledgeable. I think it is the friendliest dealership. We love our new Rogue! More

Jeff in the service department is very kind. We will definitely keep coming back as we always have. We will definitely keep coming back as we always have. More

Excellent dealership, Keaton Buffat is an amazing salesman with excellent customer service. Highly recommend doing business with him and this dealership! salesman with excellent customer service. Highly recommend doing business with him and this dealership! More

Keaton Buffat has been really great to work with. We recently started looking for a new to me truck and he has been a huge help. He hasn’t been pushy like most car salesmen can be. He is very knowled We recently started looking for a new to me truck and he has been a huge help. He hasn’t been pushy like most car salesmen can be. He is very knowledgeable about car industry and knowledgeable about product pricing, inventory and availability. Definitely go see Keaton Buffat at Cole Nissan Kia in Pocatello ID. More

I’ve bought many cars in the past and Cole Nissan Kia made it the easiest and most fun experience I have ever had purchasing a car. I cannot recommend this dealership enough. If you are in the market for made it the easiest and most fun experience I have ever had purchasing a car. I cannot recommend this dealership enough. If you are in the market for a vehicle, check this dealership out. 15/10 experience and I absolutely love my car. They took great care of me and these guys actually know what they’re talking about. More