Cole Ford Lincoln LLC

They were able to come below the estimate which rarely happens when getting repairs done. The staff kept me in the loop as to when my car was done. happens when getting repairs done. The staff kept me in the loop as to when my car was done. More

I found my 2020 Ford Edge on Autotrader internet site and contacted Cole Ford thru the dealership website messaging. This was on a Sunday & I got a reply quickly that same day. I followed up first thing on contacted Cole Ford thru the dealership website messaging. This was on a Sunday & I got a reply quickly that same day. I followed up first thing on Monday to make sure that they got my information as I wanted to place a deposit to hold the car since I was leaving for a trip two days later. My sales person, Gordon Lewis was great to work with. He was prompt in his follow up with the details & getting information he needed from me. I placed a deposit on my CC with him and the car was secured for me that same day. I asked to have the car delivered to my home the following week, after I got back from my trip. Gordon said that was no problem and in fact said they would be more than happy to deliver the car the very next day which sounded great to me! So, he arranged a driver & it was delivered the next day at the time I requested. The driver couldn't have been nicer (and I apologize that I have forgotten his name). He was very understanding when my dogs pushed by me as I opened the door, charged him then jumped on him and just about mauled him to death with their puppy love, lol!! Thankfully, he was unnerved with their bad behavior!! I invited him in my home where it was airconditioned so we could get the paperwork completed, as it was extremely hot that day, Because I work in a hospital, I put on a mask & asked him to also wear a mask which he was happy to do for me. We quickly went over the paperwork, he had me sign & initial in appropriate places, I wrote him a check & he handed me two sets of keys to my new Edge. It took about 5 minutes and I had my new car!! This was by far the best transaction I've ever had from beginning to end & I never stepped foot into their dealership!!! I've had my car for a week now and I absolutely LOVE it!!! It was my 50th birthday gift to myself, so thank you to Gordon, the delivery man & staff for making this car buying experience so easy and giving me at least one thing to be excited about in crazy year 2020!!! More

Buying could not be any nicer or better Salesman was very nice. Not pushie He answered all questions or look up any he wasn't sure off everyone was very friendly and on an upbeat. Ever Salesman was very nice. Not pushie He answered all questions or look up any he wasn't sure off everyone was very friendly and on an upbeat. Everything they said they will do , they got it done Love the dealership and I will buy my next car or truck there More

Courteous staff, and timely service. I really appreciate pulling into the service area out of any inclement weather. The service staff greets you promptly and then if you are waiting they I really appreciate pulling into the service area out of any inclement weather. The service staff greets you promptly and then if you are waiting they have a comfortable area to wait. More

Cole story in Coldwater is the best dealership around. Service is spectacular. Everyone there is very helpful and kind. I have 2 vehicles serviced there on a regular basis. Would highly recommend them. Th Service is spectacular. Everyone there is very helpful and kind. I have 2 vehicles serviced there on a regular basis. Would highly recommend them. They have serviced my ford ,Chevrolet and my mercury over the years and have gone out of their way in many occasions for us More

Oil Change Everyone I talked with were very friendly and helpful. The coffee was nice while I waited and internet access was nice also. The dog in the waiting a Everyone I talked with were very friendly and helpful. The coffee was nice while I waited and internet access was nice also. The dog in the waiting area was cute. More

Polite, efficient service. The salesman and pre-owned car manager were professional and courteous. I shopped around for similar vehicles and I’m confident that I got a fair deal. I recommend Cole Ford. car manager were professional and courteous. I shopped around for similar vehicles and I’m confident that I got a fair deal. I recommend Cole Ford. More

Friendly, available, knowledgeable, no pressure. A Ford was nowhere near my first choice for a new car. So I stopped in to Cole to do a perfunctory look at the Escape. Sam Davenport the salesman wa A Ford was nowhere near my first choice for a new car. So I stopped in to Cole to do a perfunctory look at the Escape. Sam Davenport the salesman was very helpful and I was off for a test drive in no time. I liked the car and eventually contacted Sam about a purchase. He took time to get the right model and color and handled all the paperwork smoothly and quickly. We have now had the car for two weeks and are very pleased with it and our experience with Sam and Cole. More

Looked at 2020 Ford Explorer, without trade then with trade. Since my trade wasn't there they gave a really poor offer. Some 3k under KBB value. I can understand not wanting to get hopes up but at least trade. Since my trade wasn't there they gave a really poor offer. Some 3k under KBB value. I can understand not wanting to get hopes up but at least throw out a decent offer. The staff (Gordon) was nice aside from the lackluster trade offer. They wouldn't even add on the features I pulled off from my VIN. Anyways went to a different dealership, they gave a decent offer better than they did and we ran with that. It was also an upgrade to what we looking at originally. More

Very good service. Car runs and drives like it new . Feel like working with family. I recommend everybody take their car here for service work like working with family. I recommend everybody take their car here for service work More