Coggin Honda of St. Augustine
St. Augustine, FL
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A Very demeaning and insulting experience. THE Attorney general Sales boss yells at me to "GET OUT" OF the dealership and threats with "JAIL time" ??? read along... (why AG? details below) THE Attorney general Sales boss yells at me to "GET OUT" OF the dealership and threats with "JAIL time" ??? read along... (why AG? details below) Is it Racial Profiling? Illiteracy? or sales men wannabe DHS/border Patrol/Attorney generals but failed school? I am a south Asian techie on a work visa (work for top CRA). DESI / Immi community please take a minute to reflect. I called up to make an appointment to look at a minivan. Sales expert Mr.John meets me , we step into the dealership . He asks for my license , and I provide it as a common practice at all dealers. Now he looks at my license and points out very suspiciously that it is a temporary license and it has only 1 year left. I ask him why he's concerned and speculating on the dates of my license and when it expires or temporary. Then he gets offended and says "we started off on a wrong foot, let me get someone else to help you". He then takes my license and runs into sales room and gives my DL to two wannabe ATTORNEY GENERALS sales heads(Mr.BIG AG and Mr.SMALL AG), and they exchange it among themself speculating as if they are verifying as if it's a collectible or contraband. At this point they did not make a copy/scan my DL or take me on a test drive(the genius sales guy would accompany me anyways). I did not like the way they were suspicious about my DL. We haven't reached a point where they are running my finances to doubt my credentials. Now I asked the both AG's to return my DL and told them, It's not fair for them to speculate if my license is temporary or permanent and it's not their business and they should not discriminate or profile people. Mr.SMALL AG takes me to another room and tries to tell me they have to speculate and verify the validity of my DL . Goes on to say , their genius sales guy came back to work after many years and not in touch . He goes on to say that financial organizations require this info to qualify for loan and all... I stop him and tell him my license is REAL-ID compliant and it's not the bank's/ lender's / dealership's business to profile me based on my license validity dates, it is my credit worthiness and ability to pay based on which institutions lend . I told him that when you pull a credit report, it does not report on your nationality or citizenship status because they are governed by FCRA/CCPA and should not discriminate on the basis of race, color, religion, national origin, sex, marital status and age. Mr.SMALL AG says they are all aware of it and it's their practice to speculate and this is all normal, at this point I tell him this is xx and this is profiling and discrimination. There will be legal consequences for this kind of practice and I walk out. I wanted to show them that they made a bad judgment, I went back to show my earnings just so that they SHOULD NOT JUDGE people and they should not treat customers with suspicion and discriminate based on race, color or status. It's a dealership and they are salesmen , sell cars and nothing else. Interestingly this time the Mr.BIG AG sales manager loudly YELLS at me saying , "they are required to check the validity , authenticity of Driver's license" and the ATTORNEY GENERAL has provided them the law and provision to do that. At this point I tell him it is B.S and asked him what statutory law? NOW, he yells at me - we don't have to tell you all that, GET OUT OF HERE (twice loudly), Now he threatens me “GET OUT” or else “END UP IN JAIL”. I quietly walked out, I know my limits as I am on their business premises. Lucky for me my family and kids were waiting out in the car, they did not have to endure this insult. By all means I tried to call their bluffs where possible. I leave it to the reader, it could happen to anyone. Imagine what would happen to the privacy of the personal info in the hands of people like this. Where it could be going and who might be holding it. This is all to show a used car. More
Angela Hires in service! !! I want to say what a blessing Angela was to help me!! I came in at 5:pm on Saturday afternoon heading back to Georgia!! She found a new tire to !! I want to say what a blessing Angela was to help me!! I came in at 5:pm on Saturday afternoon heading back to Georgia!! She found a new tire to replace my bad tire and had service to put it on. I highly recommend Coggins Honda and Angela Hires!!! Thank you so much to you all!!! 5:15 Saturday before Fathers Day on Sunday!!! More
Dorthy Heath at Honda is exceptional! Her professionalism, knowledge, and friendly demeanor make every service visit smooth and pleasant. Highly recommend her assistance! Her professionalism, knowledge, and friendly demeanor make every service visit smooth and pleasant. Highly recommend her assistance! More
Aaron helped me buy my first car and was always there as a contact in case I had any troubles which is a life saver , 3 years later helped me switch to finance allowing me to be a car owner which I’m more t a contact in case I had any troubles which is a life saver , 3 years later helped me switch to finance allowing me to be a car owner which I’m more then grateful for , the whole dealership was just amazing and so helpful recommend to everyone !!! More