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Coggin Honda of St. Augustine

St. Augustine, FL

4.8
1,213 Reviews

2925 US-1

St. Augustine, FL

32086

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Showing 1,213 reviews

June 20, 2024

A Very demeaning and insulting experience. THE Attorney general Sales boss yells at me to "GET OUT" OF the dealership and threats with "JAIL time" ??? read along... (why AG? details below) More

by ap
Recommend Dealer
No
Employees Worked With
John Condon and Al Malouk
Jun 21, 2024 -

Coggin Honda of St. Augustine responded

This is Jon Bittrolff, the General Manager. I am sorry to read about your visit and I am very disappointed in the outcome. We value all our guests and want to deliver an enjoyable experience. I would like to express our team meant no harm in gathering and attempting to explain the process we follow transacting business while managing risk and liability. Unfortunately, many consumers are victim to identity theft which results in fraudulent transactions so we have checks and balances with software ID verifications as well as responsibilities to communicate information to our lenders. Obviously, you feel we fell short of this explanation, I do apologize. I would appreciate the opportunity to discuss the specifics of your visit. Please feel free to contact me directly at +1 (904-494-0425).

Jun 22, 2024 -

ap responded

Of course the experience is out of this world. You suspect all the people who walk into your dealership to spend their hard earned money and purchase a car ? or is it only who look a certain way? EXPLAIN what made your sales guys to suspect ?? Please explain what statutory law did the Attorney General provide your sales department geniuses so that you can speculate identity of a person? please list the Statutes or accept that its all nonsense by your team. My license was valid for another year , you are not law enforcement to speculate the dates, neither you got deputized. Your sales guys did not even have commonsense that a license can be renewed. I am REAL-ID/Goldstar license recipient means federally verified and yet again your sales didn't have that basic knowledge to identify that . Your team did not put me in the system or scan my license to do ID verification by your CRM software, you did not even show me the vehicle or take me on test drive. Neither your sales guys are authorized or qualified to authenticate a driving license(what certifications do they have??). You don't even have a credit application or a purchase offer from me to even think about risk and liability in terms of lending or speculating about me. So did your dealership publish on you website what kind of documents you need to See a vehicle (forget buying)?? Are you expecting to see immigration documents to satisfy your checks and balances ?? Are your lenders asking for these documentation?? who are those lenders ?? Of course I feel that you fell short in terms of selling that car and in lacking dignity in treating people and conducting your business.

June 15, 2024

Angela Hires in service! !! I want to say what a blessing Angela was to help me!! I came in at 5:pm on Saturday afternoon heading back to Georgia!! She found a new tire to More

by Fltabeach
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Austin Bates
June 06, 2024

Everyone was super friendly, they were all such a big help, and made my process super smooth More

by vanessawelliver
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Al , Aaron Nims
May 30, 2024

Fantastic service and easy online car experience. I didn't even have to leave my home More

by jen.impavido
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Recommend Dealer
Yes
Employees Worked With
Aaron Nims
May 26, 2024

Dorthy Heath at Honda is exceptional! Her professionalism, knowledge, and friendly demeanor make every service visit smooth and pleasant. Highly recommend her assistance! More

by danielpcola
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Dorthy Heath
May 23, 2024

AMAZING OUTSTANDING Went above and beyond to get me into a beautiful new Honda Wow More

by jcasamento4417
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Recommend Dealer
Yes
Employees Worked With
Tariq Sagri, Ibrahima Samba
May 20, 2024

Always professional, I always deal with Carl in service, he always does what he can to make me happy More

by mmarlette56
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Recommend Dealer
Yes
Employees Worked With
Carl Simon
May 20, 2024

Aaron helped me buy my first car and was always there as a contact in case I had any troubles which is a life saver , 3 years later helped me switch to finance allowing me to be a car owner which I’m more t More

by April hernandez
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Recommend Dealer
Yes
Employees Worked With
Ibrahima Samba, Aaron Nims
May 17, 2024

Very pleased with my new car, Aaron was a great help with putting my deal together. More

by Bctellier
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Recommend Dealer
Yes
Employees Worked With
Ibrahima Samba, Aaron Nims
May 15, 2024

Amazing service! James Paul was an extraordinary help with purchasing the car! Thank you for all the help! More

by Luis
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
James Paul, Ibrahima Samba