Coggin Honda of St. Augustine

This is the second time we've leased a Honda as well as the second time dealing with Bob Houssami. Throughout our first lease, all of our maintenance was performed at Coggins of St. Augustine. The de the second time dealing with Bob Houssami. Throughout our first lease, all of our maintenance was performed at Coggins of St. Augustine. The department members were always courteous, and our car was returned to us as clean as when we brought it in. Because of the positive experience we had with Bob procuring our first lease as well as with the service department is why we returned. Also, over the past year my husband has done much research re automobiles; their offerings/pricing. He always arrives at the same conclusion--no other auto gives one so much for his money as Honda! Sometimes what we do go unnoticed. Such is not the case in dealing with Bob Houssami. Our second lease experience was as great as the first. Again, Bob was very cordial. He can't do enough to be sure you are happy. For this he should be congratulated. Coggins Honda of St. Augustine is indeed fortunate to have Bob in its employ. Re financing we dealt with Bill Rambow for the first time. We found him also to be friendly, courteous and very knowledgeable. He handled all paperwork in a very expeditious manner. Our experience with him was also very positive. We are very satisfied with Coggins Honda of St. Augustine and its great employees! More

Shepard was very up beat, he had the car ready to go when we got there, he clearly loves Honda cars, and deals very well with people. Would recommend friends to ask for him when buying a car. The dealership we got there, he clearly loves Honda cars, and deals very well with people. Would recommend friends to ask for him when buying a car. The dealership had a wide variety of cars in stock to choose from, very clean and bright. One complaint, when a customer says no a 2nd time to buying the added car insurance it would be nice if the dealer would stop asking, It got to the point that if he said it was free I would have said NO. (this was not Shepard) More

Greg helped me from start to finish and was very knowledgable. He was not pushy and presented things as they really were. I got the best trade in value for my Ford Ranger truck and feel very satisfi knowledgable. He was not pushy and presented things as they really were. I got the best trade in value for my Ford Ranger truck and feel very satisfied. I appreciate a dealership that supports the customer. More

There was a situation with how the sale would be divided between the salesmen. I should have never have even have known about. However, when I realized what was going on and why it had happened, I trie to s between the salesmen. I should have never have even have known about. However, when I realized what was going on and why it had happened, I trie to speak to mgr. on duty. What a JERK! I later contacted the actual store manager. He was polite and helpful. In the end the Jeep was sold as and 'as is' sale. Not even 2 weeks later the window motor completely broke. So much for your complete inspection. As it is now, my mom is in the market for a new car her last car was a Honda Civic. Her new car won't be..... When you guys conduct business like this - we won't come back! I feel ripped off, having to repair a car window that should have been fixed before the vechile was even sold! You guys got me once. But, that's it. Be assured I share this story with all of our daughters friends parents in the market for a car for their future 16 year old! What's odd is the salesman - John never sold my husband a car! It was the other salesman that sold 'ME' the car! More

We came into the dealership for a test drive of the Pilot. We had specific criteria in mind for our vehicle, and even though that specific car was not on the lot, our sales person's attitude was alway Pilot. We had specific criteria in mind for our vehicle, and even though that specific car was not on the lot, our sales person's attitude was always positive and accommodating. Shepard Raines worked very hard to make sure that we got exactly what we wanted and that we were satisfied with the quality, sales price and financing. The finance department was very helpful, as well. More

My husband and I recently purchased the 2011 Honda Odyssey from this dealership. We are very happy with this purchase and pleased with the service that we received. After a long-long search for th Odyssey from this dealership. We are very happy with this purchase and pleased with the service that we received. After a long-long search for the van that we wanted, we ended up at St. Augustine to see the van in person. We were warmly welcomed by everyone at the dealership and we began to work with Victor Ng since my husband had internet contact with him previously. Victor was wonderful to work with and best of all, he was not pushy. After some thought, we decided to purchase the new van, which was a big step for us! We have been really happy with this purchase and we would highly recommend this dealership to anyone who is looking to purchase a Honda. Everyone was super friendly; great dealership!!! More

I was treated like royalty from the minute I entered the dealership. There were no hassles or in your face uncomfortable feelings of making you buy a car. My experience from start to finish was very profess dealership. There were no hassles or in your face uncomfortable feelings of making you buy a car. My experience from start to finish was very professional and everyone from sales, finance to service were top notch. I didn't think that anyone could top the customer service I received from being a Mercedez customer for the last 10 years but the most certainly did. Thank you Coggin of St. Augustine for bringing respectability to our oldest city! PS I love my CrossTour and the navigation system and 360 cameras are very very helpful. I will look forward to telling all my customers, family and friends where to buy a automobile in the future. More

My wife and I are thoroughly pleased with the professionalism that we experienced at Coggin Honda of St Augustine. Tom Bomar was our first contact. He spent at least an hour with us and he's v professionalism that we experienced at Coggin Honda of St Augustine. Tom Bomar was our first contact. He spent at least an hour with us and he's very knowledgeable about the Honda products. Tom was pleasant as we asked dozens of questions and took the CR-V for a long test drive. Tom then described the differences in each model with great detail and explained the options that we would have. He was never pushy. He was much more of a car 'educator' than a 'dealer'. We left the dealership without purchasing to have some private discussion and to run a few errands and Honda offered us to continue to test drive a CR-V during that time. When we returned, Tom was busy with another customer, so we spoke next with Quintin McMillan. Again, we were very impressed with the overall environment during our sitdown discussions with Quintin. All of the questions that we generated during lunch were answered. We brought a fair purchase price to Quintin and he spoke to the Sales Manger, Patrick, and our deal was approved. I assumed this was probably the point where we would be passed onto the finance and after-market people, and our dealings would Quintin were done. That was not the case. Quintin was there every step along the way and he ensured that we understood and were comfortable with the entire process. He went out of his way to accommodate us in every phase of the paperwork. When we needed to go back to our home to get our trade-in and more paperwork, Quintin was very patient. When we returned after 8 p.m., he then took the time to introduce us to our new CR-V SE - going over every small detail to guarantee that we understood every option and safety feature. My wife hadn't bought a new car in ten years and this was the first time I EVER bought a new car. We could not be happier with the way we were treated from start to finish at Coggin. More

We are a military family. Tom beat all other dealers and went above and beyond to help me while my husband was deployed. We knew the vehicle that we wanted, and it was worth the wait. He even went so far went above and beyond to help me while my husband was deployed. We knew the vehicle that we wanted, and it was worth the wait. He even went so far as to help me with trading in our motorcycle and driving it to the dealership. He was responsive with every email and phone call. I highly recommend Tom Bomar. More

We wished to upgrade our 2009 Honda CR-V EX-L to a 2010 model with navigation system from Coggin Honda of St Augustine. Our sales representative was Quintin McMillan. We communicated first by e-mail, then model with navigation system from Coggin Honda of St Augustine. Our sales representative was Quintin McMillan. We communicated first by e-mail, then by telephone and susequently in person to view the choices at the dealership. We test drove and decided which vehicle met our requirements,we then went through the various steps negotiating the price. We found Quintin McMillan to be a true professional and a credit to the industry, he was extremely knowledgeable,courteous,patient and caring. We got the vehicle we wanted, at the price we wanted and the experience was very pleasant. We had looked at other dealerships but decided on Coggin Honda of St Augustine. We have no hesitation in stongly recommending both Quintin McMillan and the dealership to friends and acquaintances. More