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Coggin Honda of St. Augustine

St. Augustine, FL

4.8
1,272 Reviews

2925 US-1

St. Augustine, FL

32086

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Showing 1,272 reviews

June 04, 2013

Robert and everyone else at Coggin Honda of St. Augustine were undoubtedly the most pleasant car sales team I have ever encountered. Robert and Justin performed an outstanding job with being nowhere near pus More

by dmalta2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Williams (sales), Justin (finance)
Jun 04, 2013 -

Coggin Honda of St. Augustine responded

Thank you so much for your kind words about our dealership and especially about Robert and Justin. If you have any questions, don't hesitate to give us a call, 904-797-2688. We are always happy to help in any way that we can. Again, thank you for your feedback, and know that we truly value you as a loyal customer. Best regards, Bill Elliott, General Manager

May 27, 2013

The vehicle I purchased for 28K had overhead compartments that were broken. Tom promised to have them fixed, but once the paperwork was complete he did not follow through nor has he been in contact with me. More

by navyjag10
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Bomar
Jun 11, 2013 -

Coggin Honda of St. Augustine responded

Thank you so much for taking the time to leave feedback about your experience at our dealership, as well as for bringing your concerns to my attention. I am truly sorry that these events occurred. Customer satisfaction is our top priority, and I never want a customer to feel like their needs were not given proper attention or worse that our staff was engaging in unfair tactics. I would appreciate the opportunity to speak with you in greater detail in order to address the issues more accurately, make things right with you, and restore your faith in our dealership. Please give me a call at 904-406-8694. Again, my apologies for the situation, and I look forward to speaking with you. Best regards, Bill Elliott, General Manager

May 25, 2013

Tom gave us a great experience. Fast to respond to all our needs. He even came in on his day off to deliver our new car. We were very happy with the whole process. More

by lisaabc123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Bomar
May 29, 2013 -

Coggin Honda of St. Augustine responded

Thank you so much for taking the time to review your experience with our dealership. I am thrilled that Tom made the entire process so pleasant and hassle-free. If you have any additional questions about your new car, don't hesitate to give us a call, 904-797-2688. Again, thank you for your feedback. We look forward to your next visit. Best regards, Bill Elliott, General Manager

May 07, 2013

Being that this was our fourth purchase from Tom and Patrick. All of which have gone very smoothly. We speak highly of their dealership and them. We would never go any place else.Thank you all for anoth More

by 1311bw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Bomar and Patrick Bockheim
May 09, 2013 -

Coggin Honda of St. Augustine responded

Thank you so much for your kind words about our dealership and, especially, Tom and Patrick. We are truly grateful to count you among our loyal customers. If you have any questions, don't hesitate to contact us, 904-797-2688. We are always happy to help in any way that we can. Again, thank you for your feedback, and we look forward to your next visit. Best regards, Billl Elliott, General Manager

May 01, 2013

Prompt and honest. Lowest price quote compared to other Prompt and honest. Lowest price quote compared to other area dealers. Daniel and Shannon were very helpful in getting me a good deal and felt very More

by renatienza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Peel
May 02, 2013 -

Coggin Honda of St. Augustine responded

Thank you so much for your kind words about our dealership. I am so glad that Daniel and Shannon made the entire process so pleasant and hassle-free for you. If you have any questions, don't hesitate to contact us, 904-797-2688. We are always happy to help in any way that we can. Again, thank you for your feedback, and we look forward to your next visit. Best regards, Bill Elliott, General Manager

April 26, 2013

This was an amazing interaction. We pre-negotiated our price via consumer reports/truecar.com. Upon arriving, we drove the car, did the paperwork, and handed over a check. The entire sales team was huge More

by RodzLaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Williams, James, Andy Harris, & Gerardo Marcado
Apr 29, 2013 -

Coggin Honda of St. Augustine responded

Thank you so much for your kind words about our dealership. I am so glad that you found our staff professional and informative, as well as the experience to be hassle-free and pleasant. If you have any questions, don't hesitate to contact us, 904-797-2688. We are always happy to help in any way that we can. Again, thank you for your feedback, and we look forward to your next visit. Best regards, Bill Elliott, General Manager

April 26, 2013

Wonderful experience buying my first new vehicle! Would highly recommend this dealership, as everyone I interacted with was very friendly and professional! A+ service and experience. More

by hayesj1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Apr 29, 2013 -

Coggin Honda of St. Augustine responded

I am thrilled that our staff made your first new-car-buying experience so pleasant and hassle-free. If you have any questions, don't hesitate to contact us, 904-797-2688. We are always happy to help any way that we can. Thank you for your feedback, and we look forward to your next visit. Best regards, Bill Elliott, General Manager

April 21, 2013

Service department has been somewhat iffy in the past, but I wanted to give them another chance. Bob turned the situation around, fixed the problem, and restored my confidence in this dealership and serv More

by tdol85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
May 07, 2013 -

Coggin Honda of St. Augustine responded

I am so sorry that you had such a poor experience at our Service Department. Customer satisfaction is my top priority, and a major part of that is providing quality, trustworthy service work. The issues that you have raised deeply concern me, and I would appreciate the opportunity to speak with you in order to more accurately address these concerns and make things right with you. Please send your best contact information to customer.service@cogginauto.com, along with any additional details. My apologies that these events occurred, and I look forward to speaking with you. Best regards, Bill Elliott, General Manager

April 19, 2013

We've been customers of the Service Dept for over 4 years and have always recieved excellent service. The entire staff is very friendly and courteous. That's why we keep returning is because each visit More

by palerider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Simon
Apr 19, 2013 -

Coggin Honda of St. Augustine responded

Thank you so much for your kind words about our dealership and Service Department. I am thrilled that you have found our Service Department to be so helpful and friendly. If you have any questions, don't hesitate to contact us, 904-797-2688. We are always happy to help in any way that we can. Again, thank you for your feedback. We are truly grateful to count you as a member of the Coggin Honda of St. Augustine family. Best regards, Bill Elliott, General Manager

March 23, 2013

"By nature, I guess I can probably be best classified as an impatient, truly demanding, obsessive compulsive individual. This being the case, I consider myself most fortunate to have met Mike More

by dazang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Sadowski
Mar 25, 2013 -

Coggin Honda of St. Augustine responded

I am so happy that Mike was not only able to help you find the perfect vehicle for your needs but that he created such a great buying experience for you in the process. If you have any vehicle questions or concerns, don't hesitate to contact us at 904-797-2688. We are always happy to assist you in any way possible. Thank you so much for your feedback, and welcome to the Coggin Honda of St. Augustine family! Best regards, William Elliott, General Manager

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