Coggin Honda of St. Augustine

Thank You This was my first time purchasing a vehicle and everything went great. Mike really made me comfortable and eased my mind with all the decisions. I ju This was my first time purchasing a vehicle and everything went great. Mike really made me comfortable and eased my mind with all the decisions. I just want to give a big thank you to everyone at Coggin Honda Saint Augustine. More

Customer Service was unforgettable. I purchased a 2013 Accord Coupe and I love it. Mike Bowman was great. He made my experience stress free. He was in tune with what I wanted and did I purchased a 2013 Accord Coupe and I love it. Mike Bowman was great. He made my experience stress free. He was in tune with what I wanted and did not try to sway me from that. I really appreciate that. When making a decision like this it helps that everyone wants the same result and that's exactly what I got from the entire team at St Augustine Honda. Bryan and David were a big part of my experience and I also want to say that they made it pain free. A big thank you goes to the entire team. I will definitely recommend them. Sincerely Tammy More

great! Ryan made this process very easy. His no pressure, down to earth approach is refreshing. Helped me find what o was looking for in just a matter of day Ryan made this process very easy. His no pressure, down to earth approach is refreshing. Helped me find what o was looking for in just a matter of days. More

Ryan was Amazing thank you for the sweet deal I bought a 2010 optima. Ryan was friendly and knew just what i was looking for. I would do business with him again, Not pushy I bought a 2010 optima. Ryan was friendly and knew just what i was looking for. I would do business with him again, Not pushy More

Best Car Buying Experience Ever In the past, we've experienced slow, methodical, pushy salesmen who used all the typical tricks to try and get us to buy their cars. Coggin Honda is In the past, we've experienced slow, methodical, pushy salesmen who used all the typical tricks to try and get us to buy their cars. Coggin Honda is different. At any point, we could have walked away and, while I feel they would have been disappointed, they never really gave us a reason to do so. We've spent countless hours in the past buying a car but Coggin was organized and prepared. The negotiation process and financing process were both really quick. We test drove several cars, found what we wanted, negotiated and financed all in under 3 hours...which probably would have been well under 2 hours if we hadn't spent so much time in the test drives. Our salesperson, Tom, was awesome. But even the other folks in the dealership constantly checked in with us when we were waiting to talk financing to see if we wanted something to drink or just to say 'thanks for stopping in!' Tom listened to my wife and probably spent more time talking with her than all of the other dealers we've worked with in the past - combined. What's more, Tom knew everything there was about each model and when I started pressing him for information on how the different tools worked, he had an answer foe each question. He really knows his stuff. We have dealers much closer than Coggin and, after working with them, were really soured by the lack of service. We had our Acura serviced by one of the local Honda dealers and, after several costly repairs from that dealer, we took the car elsewhere only to find that the issue was not fixed, they weren't even sure it had been worked on and now the problem was actually compounded. While waiting, I went to look at new cars and salespeople were all but non-existent. Would I buy my next car at Coggin Honda? Absolutely - if my next one is to be a Honda, Coggin is the first dealer I will visit. If my next experience is as good as this one, they'll be the ONLY dealer I will visit. More

Don't Drink the Honda Kool Aid I am a big fan of Honda products. I USED TO LIKE HONDA SERVICE. But somewhere along the line Honda fed the corporate Kool Aid to the folks at Coggins I am a big fan of Honda products. I USED TO LIKE HONDA SERVICE. But somewhere along the line Honda fed the corporate Kool Aid to the folks at Coggins and good old friendly customer service took a turn for the worse. At my last service visit I was greeted appropriately enough: I arrived at the prearranged time for an oil change, tire rotation and free multi point vehicle inspection. In Coggin time past my vehicle was serviced and turned around in decent time. Not Now. Now a service advisor comes to sit by your side like a veterinarian about to tell you our dog has to be put down. The advisor has a list of "potential problem" areas. My cabin air filter needed to be replaced, "and for only $49.95 we can replace that filter". The service advisor also recommended: brake fluid service for $98.95; power steering fluid service for $98.95 and fuel induction service for only $96.95. ALL of the above services were unnecessary. Oh, and the cracked rear hatch hatch interior (which is a design flaw) could be relaxed for another $203.74. I declined the services. Reasons: a replacement Honda cabin air filter is less than $25. Installation takes maybe 5 minutes. The other services are each their own cost center. No more we can do this service and, while the car is in the air we can do this and this. Not any more, Honda gets a separate price for each service doubling, I'd not tripling, the service charges. I ordered the genuine Honda replacement rear cargo liner for $120 and installed it myself in about 20 minutes. Are genuine Honda service technicians worth $240 per hour? Then there were the the THANK YOU emails. "Thank you for your visit. If Honda calls please tell them how nice we are". "Thank you. We appreciate your business" And the best email. "Thanks for choosing our service department, I am sorry I didn't have the opportunity to chat with you". Didn't have the opportunity? I sat outside your office for two hours while you were probably distributing emails instead of greeting customers. Then there are the follow up phone calls from Honda. Today there were two wanting to extend my warranty and trade in my Pilot. All calls came from a call center where they were probably directed by the guy sitting in his office who "didn't have the opportunity to .........." Sorry Coggin. Sorry Honda. It used to be a pleasant visit. Now, Coggin's has become a predatory business. I will not be back. More

Exceptional Buying Experience !!! My husband and I had a Very Pleasant Experience Purchasing Our "New to Us SUV". Tam, "Sales Manager" welcomed us and introduced us to Ms. L. Hamilt My husband and I had a Very Pleasant Experience Purchasing Our "New to Us SUV". Tam, "Sales Manager" welcomed us and introduced us to Ms. L. Hamilton, Our Salesperson, Very Pleasant Lady. We had a nice Experience at another Coggin Dealership 5 months ago, so much so that when we decided to search for another Auto, we were Determined we would Only Shop Coggin Dealers ! We looked at an SUV that was at Coggin Honda St. Augustine, it was Very Nice but Not Exactly what we wanted. Tam, and Ms. Hamilton helped us search "other Coggin Dealers online, we found what we wanted and asked them to have it transferred to "this location" , No Problem, it arrived the following day. We took another 1 Hour ride from Jax. to St. Augustine to Look at this SUV we had found, we were Delighted ! It was Beautiful and Exactly as described on their website ! Yes, That was OUR Dream SUV !!!! Tam and Ms. L. Hamilton worked very hard to get us the payments we needed to be at. They went above and beyond and did not mind at all, they were willing to do whatever was needed to get us in to this SUV ! Patrick, the Finance Manager also was very pleasant, he took the time to explain Everything to us as we had been Mislead by a Lender. We also had the Pleasure of meeting BOB, the Service Manager. He also went above and beyond to answer our questions. Should we need "Service" in the future, we will drive the 1 hour to his Service department ! Over All , It was an Exceptional, Delightful Experience ! We will not hesitate to recommend Coggin Honda St. Augustine to all our family and friends. Thank You To Everyone involved with the Purchase of our "New to Us " SUV , We Love It !!!! Robin W. and Husband More

This was one of the worst experiences I have had working with a car dealer. They wasted a large amount of our time making us wait for them to bring cars we were interested in around to the front instead of with a car dealer. They wasted a large amount of our time making us wait for them to bring cars we were interested in around to the front instead of letting us browse through the lot. The sales manager took my wife's keys purportedly to evaluate her car for a trade and moved our car around near the back of the building where we couldn't see it and failed to return our keys. They tried to push us into talking numbers when we made it clear that we were still in the research phase and simply wanted is to sit in and drive some cars to narrow down what we were interested in. Clogging Nissan at the Avenues in Jacksonville pulled the key trick on me in 2005 when I was shopping for my truck and I nearly had to call 911 to get my keys back so that must be a standard practice at Coggin dealerships so I won't ever visit a lot with the Coggin name on it again. I don't know why they think making the customer angry and making them feel trapped will sell cars. Had I not been distracted by looking at a car in the showroom I wouldn't have let the key trick happen still that practice needs to stop. More