Coggin Honda of Orlando

Deception, Lies, Bait n' Switch, False Advertisement..BEWARE Words cannot express how unethical, deceptive and horrific our experience was at Coggin Honda of Orlando. I highly recommend anyone considering making Words cannot express how unethical, deceptive and horrific our experience was at Coggin Honda of Orlando. I highly recommend anyone considering making a purchase from Coggin Honda of Orlando to read through reviews posted online and proceed with extreme caution…especially if you are dealing with anyone from Internet Sales or have made any verbal agreements before wasting your time! After agreeing on a crystal clear deal and making an over the phone down payment to hold the car during our 90 min drive to Coggin we arrived to be haggled from the minute we walked in the door til the minute we left. Submitted an Edmunds “view price now” two days ago for a 2015 Honda Fit EX with the MSRP price of $19,025 crossed out with “special offer” listed in bold below. Within minutes we received a nice auto-response email from Coggin Honda of Orlando signed by Michael Frederick, Internet Sales Manager as well as a vm shortly after. After researching fair market price and several local deals I returned Michael’s vm two days later. I spoke briefly with Michael and he informed me the price was pretty firm at $19,025 since this car was in high demand. After several hours I called back and was connected with Nathan Schreiber since Mike was busy. I reviewed with Nathan that Mike had told me $19,025 was fairly firm but that I had just spoken to another Honda dealer in Central Florida that was able to offer me the following deal: $350-month for 60 months with $450 down payment (which covered the estimated new tag cost), around Honda’s advertised 1.9% APR and confirmed several times the monthly payments includes all taxes, dealer fees and any outstanding costs. I told NATHAN SCHREIBER that this dealer was not receiving this blue ’15 Fit EX until next week and that if they could match that deal (since they had the car in blue my wife wanted) that I would immediately provide him a “good faith” deposit and head straight to the dealership to purchase. Nathan asked if I had the outstanding deal in writing from the other Honda dealer in writing and I explained it was a verbal agreement. After two emails, three phone calls and an online “extended credit application” Nathan accepted my $450 “tag” down payment and we were on the way to buy the car as agreed upon over the phone. On the drive down my wife and I discussed how this was the most pleasant car buying experience to date. The minute we walked in Coggin Honda of Orlando that all changed. We were told Nathan would be right out and shortly later Michael kindly greeted us, explained how busy he’d been all day and that he would just need to get the paperwork and details from Nathan since he was unaware and just the middleman. Waited, signed a credit report (which had already been run) and waited some more. Michael then brought out a paper with a deal for $377 for 72 months w/ $450 down…$6,144 MORE than my verbal agreement and down payment with Nathan Schreiber two hours previously over the phone. He explained that they had just added “Coggin Honda” extras including Nitrogen in wheels, wheel locks, trunk tray (which were both in original packaging in the trunk) but we were told would be installed before we left….Please note the sticker on the car clearly was labeled $19,025 and these extras were around $3k. In fairness to Mike he never discussed any terms over the phone, told me that and said he’d check with Nathan and be back. I honestly feel that Mike Frederick was honest at all times unlike ever other employee there and would recommend him and him only. After several more exchanges Mike and a “boss” came back offering $378 – month for 66 months, $450 down. I again explained I had agreed to the $350 month deal and made down payment with Nathan, asked to speak to Nathan or else we had to leave. Mike and his boss came back again with some new numbers far from my initial agreement with Nathan so we thanked them for their time and walked away to head home. Nelson Merced approached us as we were getting in our car to head home and explained he was the Internet Sales Director, had overheard our conversation, and wanted to do whatever it took to make things right. Reluctantly we agreed to come back inside. After re-explaining the situation Nelson said he would personally look into and get right back to us. I can’t remember the first offer he came back with but the second offer was for $375 for 60 months, $450 down. And Nelson was so kind to offer us the “Coggin Honda” upgrade package not on the sticker nor asked for a steal at only $500 on top of the $19,025. Not sure what he didn’t get about the fact that the back and white deal with Nathan Schreiber was already agreed upon asking me if I was stuck on the $500 for the amazing extra package he was providing me. At that time he came back and said they couldn’t offer anything better, asking me to come back after the other Honda dealership would not commit to their agreement we had originally discussed. He then had the nerve to imply once again I was lying stating he just spoke to this Honda dealer and they had all of the same “extras” on the car in their lot when I informed him again it was not arriving until the following week. Went back inside before leaving to have them refund my $450 deposit that went smoothly. As I was leaving Nelson once again asked if I was sure there wasn’t anything they could do to earn my business and I stated once again “simply honor the $350 deal 60 month $450 down negotiated around $18,530 sell price” and he asked me if I had done my math correct for the 1.9% Honda APR deal expiring 9/2 as 0.019%. I’ve NEVER Been so disrespected in my entire life. NEVER in my life Have I felt so deceived, lied to, taken advantage of or treated with zero respect. I’ve been in sales for the past 20 years and would NEVER dream of treating a customer nor another HUMAN as Coggin Honda acted. I don’t fault Michael as he seemed very honest, even Nelson as he was caught in the middle. But DO NOT work with NATHAN by any means!!! PLEASE do your research online prior to wasting your time here and search reviews, etc. Maybe there’s a reason Coggin Honda of Orlando is NOT BBB certified?!? FTC Sweeps 10 Auto Dealers in Jan 2014, maybe the missed one here. Please do your homework and leave honest feedback so others avoid the headaches we had to deal with. More

Amazing! We first pulled into services, and Jonathan Camacho was the first one to speak and let us know we'll be helped. He provided us with great service whil We first pulled into services, and Jonathan Camacho was the first one to speak and let us know we'll be helped. He provided us with great service while listening and telling us the procedure to getting our radio fixed. While they worked on it, we enjoyed the movie and snacks. Service was so great we schedule to have something else in the car fixed with Camacho. Everything went smoothly, but when it did get bumpy Camacho was there to reinsure us and help us with his best interest. It was really pleasant working with Jonathan camacho at The Honda dealership. Great service! More

warranty service Purchased a new car and this is the second seal leak I had to have repaired however this last time I have come to get my car serviced I leave with a w Purchased a new car and this is the second seal leak I had to have repaired however this last time I have come to get my car serviced I leave with a white dusty scrape on my right front bumper that is extremely fresh Eric scrapes it off. And says he had noted it was there before hand. When I never scraped hit bumped into anything with my 2 year old old but I can be blamed for something one of their service workers did and they can easily cover it up by stating it was there. More

Recent Service Department Visit Ed Armas as usual from the very first visit I ever made in 2010 for my Honda civic car 2010 till now with my 2012 civic have been very attentive and Ed Armas as usual from the very first visit I ever made in 2010 for my Honda civic car 2010 till now with my 2012 civic have been very attentive and knows how to give me advises about car maintenance and excellent customer satisfaction. I give him 5 stars. As for new service guy Yoel Rodriguez for a beginner in your dealership is good enough and given the right time and experience he could bring out the best in him. To one new employee of this department needs to be respectful when customer call back after her visit if she has a question than denying her call and pretend he was not there is a bad customer service on the phone! I give that guy 2 stars.. More

Deceptive Business Practices I was in contact with sales personnel at Coggin Honda of Orlando regarding a 2014 CR-Z EX. Over the course of many days we exchanged several phone cal I was in contact with sales personnel at Coggin Honda of Orlando regarding a 2014 CR-Z EX. Over the course of many days we exchanged several phone calls and emails to agree upon a deal. They requested VIN numbers for my trade-ins, detailed photos and information regarding their history and condition. The salesperson and I agreed upon an OUT THE DOOR price of the Black 2014 CR-Z EX for $24,000 including the 5 year / 100k mile warranty, with my two trade-ins and including the payoff that I owe ($8300) on the motorcycle trade. I sent them all of the requested information, including detailed photos and descriptions. The sales person told me that they would work with this. I specifically emailed them stating that I didn’t want to drive down to Orlando from Jacksonville to be told the deal couldn’t be done. Afterwards, I was told that the GSM (General Sales Manager?) “JR” was aware of both of my trades and had the email read to him, and he saw no problem in doing this deal ($24,000 and the two trades, including the balance owed on the motorcycle for the CR-Z EX with the 5yr 100k miles warranty). They then asked me to come in, and asked when I could. I took one of my very few days off from work to drive over three hours from Jacksonville to your Orlando dealership in the weekend traffic and rain. My salesperson informed me via text that she would be in shortly since I arrived early, and she was at church. So, she was inconvenienced as well. While awaiting her arrival at the dealership I looked at several of your vehicles just to pass the time. One aspect that really caught my attention in a negative way was this; while walking up and down rows of cars, and multiple salesmen outside making eye contact with me, for nearly 30 minutes or so, not a single employee approached me on the lot and asked if I needed help. I even entered the dealership, used the restroom, and exited without a single acknowledgement from a salesperson, except the front desk girl saying “Hi”. Very perplexing. So I left, grabbed some lunch, and returned to meet my salesperson. We went for a quick test drive in the CR-Z I selected, just to make sure it was the right one for me. Shortly after we then returned to the dealership to do the paperwork (or so I thought). While walking inside, my salesperson said “We’re just going to go inside and work up the numbers.” That phrase was an ominous foreshadowing to the deceptive business practices that were to come. My immediate thoughts were, “Work up what numbers? We’ve already agreed upon the terms, conditions, and out the door price!” After sitting down, I was informed that the out the door price would be $26,600….I was astounded! Quite perplexed I asked her to review “the numbers” with me. It turns out that price wasn’t even including the warranty which was supposed to be included in the deal. After asking her about the warranty they informed me that the final out the door price would be closer to $29,000! There I just stopped the encounter, asked for my driver’s license and keys for my car, and informed them I would be leaving. I was asked to show them the copies of our email agreement, as if to “prove” what was promised to me. Now my integrity was being called into question, subtly . So, I gladly handed the salesperson my phone with all of our emails and agreements and she took it to her sales managers. She came back and said there wasn’t anything that could be done! With that I was left shocked, feeling disgust and anger. Silently I got up, asked for my keys and license, and headed towards the door. On my way out my salesperson followed me and addressing the sales managers told them I came all the way from Jacksonville and was returning without the vehicle, they just sat there, with careless expressions on their faces and said nothing. I don't blame Ms. Rue, your management team on the other hand is completely at fault. Approving a transaction one day, BAITING a customer, then retracting the proposal after the customer is in store is a textbook example of deceptive trade practices, UNACCEPTABLE! A formal policy statement made by the FTC in 1988 states: currently, a practice is deceptive if it will likely mislead a consumer, acting reasonably under the circumstances, to that consumer's detriment. That perfectly defines my ordeal with Coggin of Orlando. NEVER in my life have I felt so deceived, betrayed, used, and foolish. It’s amazing to think I was originally asked to ride my motorcycle in and have a family member bring my car too, so then I could have been wet and disgraced while simultaneously inconveniencing my family as well! We have owned several Honda automobiles, but if this situation isn’t corrected our current accord will be the last Honda I ever own, and will be sure to make this story known to every person I come in contact with. This entire ordeal was a disgrace to the Honda of America brand, and was insulting to myself. I expect Honda to honor our original agreement and offer me compensation for this situation which should have NEVER happened in the first place. If I could rate 0/5 I would! Edit: Today I received a follow-up call from Coggin Honda of Orlando regarding my previous bad review. Ms.Rue called today and "offered" (attempted to bribe) me with less than originally agreed upon (see my last review on how they baited me to their dealership, and then REFUSED to honor their written promises).I was told she would honor our previous written agreement regarding a 2014 crz ex, UPON THE CONDITION THAT I FIRST REMOVE THE NEGATIVE REVIEW! What nerve! When I asked Ms.Rue about the warranty which was part of our original agreement, she said that she absolutely could not include it. So one day via email she can, then after their bait - and - switch is discovered, their whole offer changes?! It sounds like this dealer just doesn't want the public to know of their DECEPTIVE BUSINESS PRACTICES! When I told them that my review wouldn't be removed until they honored our original agreement and I was a satisfied customer, she just HUNG UP ON ME! This is the absolute example of customer disservice! Coggin Honda is attempting to conceal their deception! Maybe they will try to deceive me a third time? Since day one, and my first correspondence with coggin I was completely honest and transparent of what I expected and was willing to do. Coggin Honda of Orlando used trickery and deception in an attempt to lure me in and boost their profits while simultaneously imposing an undue burden and detriment upon me! Don't let yourself be deceived, find a dealership that is upfront and honest with is customers. More

Ripoff On January 21 2014 I went to Coggin Honda of Orlando to trade my car. Everything went well until I went to finance, Mr. Sammy Naba convince me to by b On January 21 2014 I went to Coggin Honda of Orlando to trade my car. Everything went well until I went to finance, Mr. Sammy Naba convince me to by buy extended warranty so he can drop my rate by 1%. He also said I can call to cancel the extended warranty after the loan is approved. My vehicle extended warranty maintenance contract is from Fidelity Warranty Services, Inc. (FWS). On February 10th, 2013 I call FWS Insurance and told them to cancel the contract due to fact I can cancel in 90 day with 100% refund. The person on the phone told me I have to go to Coggin Honda of Orlando to cancel the contract. The next day I went to the dealer and cancel the insurance. The finance manager Mr. Osama Abu-Naba'a told me it would take 2 to 3 weeks for the $5800 to credit back to my account. I call several times and he told me they send the money to the bank. I contact the bank but, they never receives the check. On March 25th, 2014 I went back to the dealer and spoke to the head of finance Mr. Jason Pangle he told me Mr.Osama Abu-Naba'a had never canceled the insurance and he will do it himself. Still today the bank has not received the check and either of these guys wanted to talk to me. I want to report this as breach of contract and fraudulent activities and bad business practices. Please do not do business with them. More

Terrible customer service/Loyalty means nothing! I’m writing this review to express my frustration and disappointment with Coggin Honda of Orlando. On April 2, 2014, I purchased a 2011 Hon I’m writing this review to express my frustration and disappointment with Coggin Honda of Orlando. On April 2, 2014, I purchased a 2011 Honda Civic from the Used Card Department. I also purchased an Optional Service Contract for $2,668.89 from Coggin Honda. The contract was with JM&A Group/Fidelity Warranty Services, Inc. On April 17, 2014 I returned to Coggin Honda to cancel the Service Contract. An employee in the Contract Department completed the “Cancellation Form” and had me to sign. The employee told me it would take approximately 4-6 weeks to receive the refund from JM&A. After six weeks passed, I contacted JM&A to check the status of the refund. I was told they never received the Cancellation Form from Coggin Honda of Orlando. The JM&A employee asked me if I had a copy of the Cancellation Form, which I did have. I faxed it to them and they began the refund process. They said they would be returning $2,506.00. I was told by JM&A employee that the remaining $162.89 in taxes should be returned to me by Coggin Honda. I telephoned the Contract Dept. employee about the tax refund. That employee told me that I would have to speak with the Accounting Supervisor. He transferred my phone call to the Accounting Supervisor. When she came on the line I introduced myself and explained the reason for my call. She immediately became irate and spoke to me in a hostile tone of voice. I asked her kindly to be civil, there’s no reason to be harsh with me. She said “we don’t usually return tax charges after 30 days”. Ms. Caldwell further said she’ll look into this and then “cut me a check”. As of this date, I haven’t received a check or telephone call from anyone at Coggin Honda of Orlando. More

Excellent service!! I would like to say how wonderful of an experience we had at Coggin Honda last week. Jonathan Camacho was extremely friendly and helpful. In what co I would like to say how wonderful of an experience we had at Coggin Honda last week. Jonathan Camacho was extremely friendly and helpful. In what could have been a very stressful time, he helped us get our engine completely rebuilt in less than 24 hours! We were very impressed and would like him to be recognized for his excellent service. Thanks for everything! More

Best Salesman and Dealership ever! I was looking for a 2007-2011 Camry. I lasted almost 3 weeks looking for the Camry. I had some ok and not so ok experience at other dealers. I was dri I was looking for a 2007-2011 Camry. I lasted almost 3 weeks looking for the Camry. I had some ok and not so ok experience at other dealers. I was driving on OBT and saw a Camry on the Coggin Honda lot. I walked in and asked to see the car. Mark Bhimani was the salesman that helped me. Mark is the best salesman ever. He was very nice and knowledgeable. Mark made us feel at home. I wish I would have gotten to Coggin before the other dealers. Erik Gunnarsson helped us with the final price of the car. Sammy De La Rosa was the finance manager. I only stay with cars for 3 yrs, I will go back to Mark so I can trade my 2010 Camry. Mark you are the best. I wish all salesman were like you. Mark you rock. Thank You. More

Friendly, ripoff Arthur Was as expected a "car salesman". He kindly showed us a 2001 Honda odyssey that was ready to be shipped to the auction. it was a total repaint Arthur Was as expected a "car salesman". He kindly showed us a 2001 Honda odyssey that was ready to be shipped to the auction. it was a total repaint not detailed bad tires in general disrepair. he said after dealer inspection that he could save us a bunch of money and fit this Van $3000.00 under our budget. We did not feel comfortable with the option of purchasing the car at $6000 with our trade in on top of it. After checking Kelly blue book at home later in the evening the 2001 Odyssey price range, we would have over paid to the tune of $3000.00 purchasing from Aurthur. Kelly blue book was right about $4000.00 for a 2001 Honda odyssey. Thanks Arthur....... Regards Dan More