Coggin Honda of Orlando

Upon receiving an on-line quote for a Honda Odyssey we made an appt. at the dealership because the on-line price was very reasonable. Unfortunately when we arrived at the dealership this was not the true made an appt. at the dealership because the on-line price was very reasonable. Unfortunately when we arrived at the dealership this was not the true price with all of the added dealer fees and add-ons for the vehicle. Michael was very professional, the finance person was rude and not interested in making a sale. He would not even let us leave with a printout of the quote to review and decide if we liked what he was offering - he didn't want anything leaving the dealership in writing. We left and went to Headquarter Honda in Clermont, dealt with friendly professional staff from start to finish and they gave us a price $2,000 better than quoted at Coggin Honda for a Honda Odyssey EX-L plus waived the dealer fee and gave us $1500 more than Coggin was offering for our trade-in! After the deal was made and we got into our new car the sales person said he would follow up today to see how everything was going on our first day! That's a great example of service! More

The whole experience was good, sales staff was knowledge able, Inventory was there to select the one we wanted. The process took longer than I expected. The extended warranty marketing was a bit agressive f able, Inventory was there to select the one we wanted. The process took longer than I expected. The extended warranty marketing was a bit agressive for my taste, but polite. Alvin was the star of the show, good experience overall I give it a *****. More

Ricardo was a great salesman! Not pushy. Assisted with all questions before, during and after the sale! highly recommend that you ask for Ricardo when shopping at Coggin!! all questions before, during and after the sale! highly recommend that you ask for Ricardo when shopping at Coggin!! More

no hassel dearlership, friendly, courtious, understanding and ready to make a sale doing whatever it takes to satisfy the customer request. good selection of vehicles to choose from. and ready to make a sale doing whatever it takes to satisfy the customer request. good selection of vehicles to choose from. More

Alvin, Michael & Jose F made my car buying experience painless. They were great. They represented their company with the highest standards in satisfying the customer needs. painless. They were great. They represented their company with the highest standards in satisfying the customer needs. More

Nicolas Bravo provided me outstanding service buying my Honda Civic EX-L. It’s a great car and I love it!! He is very friendly person and likes to help his customers in all their needs. This is the sec Honda Civic EX-L. It’s a great car and I love it!! He is very friendly person and likes to help his customers in all their needs. This is the second car I buy with him. Always, there for any questions or concerns. I strongly recommended Nicolas to my friends and family. Keep the hard work and excellent customer service, Coggin Honda of Orlando More

My experience was not the nicest. I can not believe that a customer that is ready to buy (cash) is treated like the way I was. I was completely ignored from your dealer from the bottom to all the way to th a customer that is ready to buy (cash) is treated like the way I was. I was completely ignored from your dealer from the bottom to all the way to the top. I guess this dealer is doing well enough that can turn down any business they want. The process: 1. Sent email with my offer. 2. Received a call back and email. (Good) 3. Talked to Internet sales manager and promised to call me back. (Saturday) 3. Never heard from him or anybody. (Bad) 4. I called back on Monday and talked to the store sales manager. The store sales manager had no idea about what I was talking about and he sounded bother by my call. He said that he would not call me back but he would have some of his employees call me back. Later, may be 6 hour later I was called but I missed the call and later called back but they missed my call too. (Bad) 5. I gave up on even trying to call or to negotiate to buy a car from this dealer. (Bad) 6. Days later I received an email from customer service and later a call to see if my needs were met or satisfied by the dealer. I told the lady on the phone that I was not happy with the service but I had moved on. (Good) 7. The lady on the phone said that she was going to talked to the dealer and call me back. (Good) 8. I never heard from her either. (Terrible) All I wanted was someone to be honest with me and simply say to me "I am sorry but we can not meet your offer, that is not enough and we can not give you that car for that amount. We do have other cars within that range...." Like many other dealers have done. I was amazed by the lack of interest on a customer that is ready to buy. I din not want to spend time driving around looking for cars when I can do that online and once I find a car then make an offer. More