Coggin Honda of Orlando

Makes buying a car easy and fun!! Great experience!! I received a call from Nelson Merced too see how I was enjoying my 2012 Honda CRV, and offered me a great deal to get a new 2014 CRV with no money out I received a call from Nelson Merced too see how I was enjoying my 2012 Honda CRV, and offered me a great deal to get a new 2014 CRV with no money out of pocket and no lease penalties for turning the car in early. It sounded too good to be true, however, within a few days, I was driving my new car and very excited as well. He also took care of a few things for me that I needed with this car and Nelson made it happen within 24 hours with one phone call. Now that is good customer service!!! After driving 5 Volvos over the past 15 years, I can honestly say, I like my Honda better, along with the great service. That's why I just got my second one!!! This dealership is great and I'm always treated well. Thank you Nelson for the follow up.. More

Bold Unethical, unprofessional and more Is been near two weeks I am searching to buy a vehicle specific a CRZ and i requested a E-quote. This email was replied by Michael Fredrerick, we have Is been near two weeks I am searching to buy a vehicle specific a CRZ and i requested a E-quote. This email was replied by Michael Fredrerick, we have some email exchange, and I requested a quote foe Both Honda CRZ models... the Base and the EX, Also I received an email from Nelson Merced to check on how things were going. I called the dealer and spoke with Nelson and Frederick regarding an existing quote I have. Upon that, they just want to match or make me a better offer and asked me to forward or proof of this quote. I called Coggins Honda of Orlando in less than a week more than 10 times and left messages for Mr. Nelson "that he never get" ... further more, I called today 10/24/14, I finally got the opportunity to speak to him and schedule an appointment the same day. Upon arrival ... I waited at least 15 minutes for Mr. Merced, and he showed me the vehicle and there was a lot of interruptions in-between for unknown reasons that my husband and i have to waited almost 30 minutes... we were thinking about leaving when Mr. Merced came back. With the good news!!!! That Coggin Honda will HONOR/MATCH THE QUOTE FROM THE DEALER I GOT!!! and I will not going to be charge for the extras!!!! AMAZING!!!!! Mr. Merced immediately started to trash talk about the other dealer .... pointing that they are well know for "switch n bait practices", and so far the ONLY UNETHICAL PARTIES ARE COGGINS by having people like you, so unprofessional, trying to under estimate people intelligence. WE are not IGNORANT people Mr.Merced, by far you are not offering a good deal or living up to the OFFER ME A BETTER PRICE DEAL!!!! You lie to me ... make me waste my time and drive 25 miles one way to meet you for a deal that you have no intentions to meet. Further more I was VERY CLEAR , on what I want and how I wanted and terms, you called a 3rd party, that was as unprofessional as you that did not presented himself accordingly, but put in front of us a sheet of possibles monthly payments. And when I said NO... because the conditions are different, then ANOTHER GREAT IDEA!!!! "why you dont get onother car"? ARE YOU KIDDING ME? REALLY YOUR AUDACITY IS SIMPLY OUT OF CONTROL!!!! I explained that I did not went there for that... AT THAT POINT Mr.UNKNOWN AND Mr.MERCED SIMPLY SAID OKAY TO US, AND BOTH WALKED AWAY AND LEFT US THERE... my husband and I we looked at each other and talked ...whats going on? Why they treating us like this? This is very rude...Insulting... Generalizing Coggins Honda of Orlando simply cant meet, provide high quality of services or sales because they are incapable base on employee selection and capacities... Shame on you Coggin!!!! and I really hope to hear from the General Manager Jerry Lovins to address this matter.... More

The Best Experiance ever shopping for a Car. I had the best experiance ever shopping for a car. Coggin Honda beat thier competor by over $8,000, getting me into the car that I wanted and the rig I had the best experiance ever shopping for a car. Coggin Honda beat thier competor by over $8,000, getting me into the car that I wanted and the right payments. My salesman Mike was awesome. He explained everything very well, and I did not feel pressured into buying. He got me top trade for my car, over 2700 more that one of their competitors. They located me the car I wanted and broght it from The St Augustine. He even delivered it to my front door. From now on, we will always shop at Coggin Honda for our Automoble needs. Coggin Honda Rocks! Also, where I got turned down for a decent finance rate. Coggin was able to get me a great rate for my less than average credit. More

Incompetent internet sales manager Unfortunately, my experience with Mike Moushon does not match those of prior reviews. I contacted six dealerships last month, online, to begin workin Unfortunately, my experience with Mike Moushon does not match those of prior reviews. I contacted six dealerships last month, online, to begin working out a price for a 2014 Honda Odyssey. Mike at Coggin provided the best car price of the six dealers by almost $1000...which was about $5,000 under MSRP. Two dealers provided a detailed quote sheet with an "out the door" price (including dealer, tag, and title fees and sales tax). One other provided a final price in an e-mail, and the other three would not provide a final price, including Mike. I called him and he acted annoyed that I had called his cell phone and he was not at his desk...even though his e-mail provided his cell phone! I asked him if they would throw in 2nd row seat covers, and he said "most customers don't care about those." I don't care about other customers! After asking for a final price via e-mail, he didn't respond for two days. I sent him another e-mail with two questions...was the car he responded with still available, and to clarify the car price, the dealer fee, plus sales tax and tag/title and that there would be other fees. He finally responded with an answer to the first question, but IGNORED the second. His response said he hadn't looked on the lot, but he could "grab" me one...when can I come over? Being that I live about an hour away, I wasn't going to drive over to Orlando to get jerked around, so decided he was not going to work out. I then came to an agreement with a dealer in Tampa and purchased the vehicle...and that dealer was one of the two that provided a detailed, written, price quote. Five days later, I received a phone call from Mike...he asked if I was still interested. When I told him he hadn't answer my pricing questions, he claimed that he had, even though I have the e-mails to prove otherwise. He blatantly lied to me on the phone, and after reading other reviews of individuals who received an e-mailed offer only to have the dealer tack on additional fees, or revoke their offer altogether, there was no way I was going to do business with Coggin. It's a shame...had he confirmed the financial details I asked him to, he would have certainly had a sale. More

Manager Worst experience. The car fax are lies, I went to another honda dealership, turns out my car has an accident. Unreal, they made money from that, on my Worst experience. The car fax are lies, I went to another honda dealership, turns out my car has an accident. Unreal, they made money from that, on my to getting an attorney. More

Wonderful Experience-Best Car Buying Experience!!! The best experience I have ever had. Friendly, Helpful. They were great. I was upside down in a car and they got me into a brand new Accord. I would h The best experience I have ever had. Friendly, Helpful. They were great. I was upside down in a car and they got me into a brand new Accord. I would highly recommend this dealership and this sales person to any and all. More

Deception, Lies, Bait n' Switch, False Advertisement..BEWARE Words cannot express how unethical, deceptive and horrific our experience was at Coggin Honda of Orlando. I highly recommend anyone considering making Words cannot express how unethical, deceptive and horrific our experience was at Coggin Honda of Orlando. I highly recommend anyone considering making a purchase from Coggin Honda of Orlando to read through reviews posted online and proceed with extreme caution…especially if you are dealing with anyone from Internet Sales or have made any verbal agreements before wasting your time! After agreeing on a crystal clear deal and making an over the phone down payment to hold the car during our 90 min drive to Coggin we arrived to be haggled from the minute we walked in the door til the minute we left. Submitted an Edmunds “view price now” two days ago for a 2015 Honda Fit EX with the MSRP price of $19,025 crossed out with “special offer” listed in bold below. Within minutes we received a nice auto-response email from Coggin Honda of Orlando signed by Michael Frederick, Internet Sales Manager as well as a vm shortly after. After researching fair market price and several local deals I returned Michael’s vm two days later. I spoke briefly with Michael and he informed me the price was pretty firm at $19,025 since this car was in high demand. After several hours I called back and was connected with Nathan Schreiber since Mike was busy. I reviewed with Nathan that Mike had told me $19,025 was fairly firm but that I had just spoken to another Honda dealer in Central Florida that was able to offer me the following deal: $350-month for 60 months with $450 down payment (which covered the estimated new tag cost), around Honda’s advertised 1.9% APR and confirmed several times the monthly payments includes all taxes, dealer fees and any outstanding costs. I told NATHAN SCHREIBER that this dealer was not receiving this blue ’15 Fit EX until next week and that if they could match that deal (since they had the car in blue my wife wanted) that I would immediately provide him a “good faith” deposit and head straight to the dealership to purchase. Nathan asked if I had the outstanding deal in writing from the other Honda dealer in writing and I explained it was a verbal agreement. After two emails, three phone calls and an online “extended credit application” Nathan accepted my $450 “tag” down payment and we were on the way to buy the car as agreed upon over the phone. On the drive down my wife and I discussed how this was the most pleasant car buying experience to date. The minute we walked in Coggin Honda of Orlando that all changed. We were told Nathan would be right out and shortly later Michael kindly greeted us, explained how busy he’d been all day and that he would just need to get the paperwork and details from Nathan since he was unaware and just the middleman. Waited, signed a credit report (which had already been run) and waited some more. Michael then brought out a paper with a deal for $377 for 72 months w/ $450 down…$6,144 MORE than my verbal agreement and down payment with Nathan Schreiber two hours previously over the phone. He explained that they had just added “Coggin Honda” extras including Nitrogen in wheels, wheel locks, trunk tray (which were both in original packaging in the trunk) but we were told would be installed before we left….Please note the sticker on the car clearly was labeled $19,025 and these extras were around $3k. In fairness to Mike he never discussed any terms over the phone, told me that and said he’d check with Nathan and be back. I honestly feel that Mike Frederick was honest at all times unlike ever other employee there and would recommend him and him only. After several more exchanges Mike and a “boss” came back offering $378 – month for 66 months, $450 down. I again explained I had agreed to the $350 month deal and made down payment with Nathan, asked to speak to Nathan or else we had to leave. Mike and his boss came back again with some new numbers far from my initial agreement with Nathan so we thanked them for their time and walked away to head home. Nelson Merced approached us as we were getting in our car to head home and explained he was the Internet Sales Director, had overheard our conversation, and wanted to do whatever it took to make things right. Reluctantly we agreed to come back inside. After re-explaining the situation Nelson said he would personally look into and get right back to us. I can’t remember the first offer he came back with but the second offer was for $375 for 60 months, $450 down. And Nelson was so kind to offer us the “Coggin Honda” upgrade package not on the sticker nor asked for a steal at only $500 on top of the $19,025. Not sure what he didn’t get about the fact that the back and white deal with Nathan Schreiber was already agreed upon asking me if I was stuck on the $500 for the amazing extra package he was providing me. At that time he came back and said they couldn’t offer anything better, asking me to come back after the other Honda dealership would not commit to their agreement we had originally discussed. He then had the nerve to imply once again I was lying stating he just spoke to this Honda dealer and they had all of the same “extras” on the car in their lot when I informed him again it was not arriving until the following week. Went back inside before leaving to have them refund my $450 deposit that went smoothly. As I was leaving Nelson once again asked if I was sure there wasn’t anything they could do to earn my business and I stated once again “simply honor the $350 deal 60 month $450 down negotiated around $18,530 sell price” and he asked me if I had done my math correct for the 1.9% Honda APR deal expiring 9/2 as 0.019%. I’ve NEVER Been so disrespected in my entire life. NEVER in my life Have I felt so deceived, lied to, taken advantage of or treated with zero respect. I’ve been in sales for the past 20 years and would NEVER dream of treating a customer nor another HUMAN as Coggin Honda acted. I don’t fault Michael as he seemed very honest, even Nelson as he was caught in the middle. But DO NOT work with NATHAN by any means!!! PLEASE do your research online prior to wasting your time here and search reviews, etc. Maybe there’s a reason Coggin Honda of Orlando is NOT BBB certified?!? FTC Sweeps 10 Auto Dealers in Jan 2014, maybe the missed one here. Please do your homework and leave honest feedback so others avoid the headaches we had to deal with. More

Amazing! We first pulled into services, and Jonathan Camacho was the first one to speak and let us know we'll be helped. He provided us with great service whil We first pulled into services, and Jonathan Camacho was the first one to speak and let us know we'll be helped. He provided us with great service while listening and telling us the procedure to getting our radio fixed. While they worked on it, we enjoyed the movie and snacks. Service was so great we schedule to have something else in the car fixed with Camacho. Everything went smoothly, but when it did get bumpy Camacho was there to reinsure us and help us with his best interest. It was really pleasant working with Jonathan camacho at The Honda dealership. Great service! More

warranty service Purchased a new car and this is the second seal leak I had to have repaired however this last time I have come to get my car serviced I leave with a w Purchased a new car and this is the second seal leak I had to have repaired however this last time I have come to get my car serviced I leave with a white dusty scrape on my right front bumper that is extremely fresh Eric scrapes it off. And says he had noted it was there before hand. When I never scraped hit bumped into anything with my 2 year old old but I can be blamed for something one of their service workers did and they can easily cover it up by stating it was there. More

Recent Service Department Visit Ed Armas as usual from the very first visit I ever made in 2010 for my Honda civic car 2010 till now with my 2012 civic have been very attentive and Ed Armas as usual from the very first visit I ever made in 2010 for my Honda civic car 2010 till now with my 2012 civic have been very attentive and knows how to give me advises about car maintenance and excellent customer satisfaction. I give him 5 stars. As for new service guy Yoel Rodriguez for a beginner in your dealership is good enough and given the right time and experience he could bring out the best in him. To one new employee of this department needs to be respectful when customer call back after her visit if she has a question than denying her call and pretend he was not there is a bad customer service on the phone! I give that guy 2 stars.. More