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Coggin Honda of Orlando
Orlando, FL
1,292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 20, 2016
Excellent (and redeeming) service experience at Coggin Honda Last week I had an excellent (and redeeming) service experience at Coggin Honda, with Bruce Scheller, as my Service Advisor. Since moving to Orland Last week I had an excellent (and redeeming) service experience at Coggin Honda, with Bruce Scheller, as my Service Advisor. Since moving to Orlando four years ago, we've had our Pilot serviced at Coggin. The dealership itself makes waiting comfortable, with great customer lounge area, and nice amenities. Our first couple experiences were fine; but, then declined to just so-so. (Never able to have same Advisor again, etc.) The last (almost final) time, having to seek out my Advisor twice, after long wait (hours) periods, only to get inconclusive updates. Plus, having the whole thing punctuated by an issue with follow-thru on a part, billed as installed but discovered later (visibly) was not; and the Advisor debating it had been. Almost losing us as a customer over a $15 retail ($5 cost?) part. The day before I went to schedule this service, I even looked at other area dealership options; but, decided to give Coggin another chance. I am glad I did. My experience with Bruce (Scheller) as my Service Advisor was outstanding. He was polite, professional, thorough in checking service history records, listened and asked questions. He arranged for the shuttle, called during the day with updates, was efficient in the check-out process, waived a diagnostic fee, and even called the next day (Saturday) to follow-up. Also, the shuttle driver, Juan was exceptional. Courteous and prompt on the drop-off and pick-up trips. Overall it was a excellent (and redeeming) experience. We have had five Honda vehicles, and dealt with Honda Dealerships in two major metro areas prior. This most recent experience was back in line with what we've always known and appreciated about Honda Service Departments. More
by Karen B.
Employees Worked With
Bruce Scheller
March 05, 2016
Service center My first and second visit at the service center were not so great. I decided to give it a 3Rd chance and met a service advisor named Chris Rhiner. He My first and second visit at the service center were not so great. I decided to give it a 3Rd chance and met a service advisor named Chris Rhiner. He has changed my opinion on the Service Center at Coggin Honda. Chris has great customer service skills and truly cares about his customers! I would recommend Coggin Honda service center and I would totally recommend Chris Rhiner, he is awesome! Thanks for your services. More
by Janiraalvarado
Employees Worked With
Chris Rhiner
February 24, 2016
They Don't Keep Their Word The message from the GM is the exact message left on my review on YELP. I have called numerous times (that is the dealerships # not his direct #) and The message from the GM is the exact message left on my review on YELP. I have called numerous times (that is the dealerships # not his direct #) and all I get is voicemail. He has never returned my call and he never answers the phone. What a joke. The comment is just to "look good" on here but isn't sincere or genuine. They could care less that they took my $1500 and didn't fix my car and I still have the same issue I took it in for service for. Took car for repair for a specific issue and it was not fixed. Brought back a second time and was told 99% sure 2nd repair would fix issue and didn't. I took my car to Coggin Honda Orlando on 1/11/16 to figure out why after an hour of driving my car, I would turn it off and go back to start it and it won't stay on unless I give it gas. The service adviser said they would put it on a diagnostic machine. He called me later that day and told me it was the computer to the car and a radiator relay. I asked him is this going to take care of my problem of the car turning on/off after an hour and he said yes. The service adviser had to order the computer to the car and that took a week to come in. I dropped it off the morning of 1/20/16, and I got it back that evening after work.I paid $1112.70 for this first repair. I drove my car home, changed my clothes and went to go to church. As I was getting ready to go to church my car did the same thing again and wouldn't stay on. So, I text the service adviser to let him know the car was doing the same thing. He told me to bring my car back in and I told him I wouldn't be able to do it until January 25th. They put my car back on the diagnostic machine and he came back with another test that said it was something else wrong; the EGR valve and 02 sensor. I asked him again is this going to take care of the specific problem I had brought the car in for as I had already paid over $1K and they were now asking for more money for this additional repair. His reply was he was 99.9% sure that this would definitely take care of the issue. I told him to go ahead and get it done but questioned him again, was he really sure this would fix the problems. He replied, "Oh yeah, this will definitely take care of it." After a week without my car I went to pick it up Friday 1/29. He said they tested it and drove it and also left it on for a while and that the problem was fixed. I paid the additional fee of $397 for this second repair that was going to 99.9% fix the issue. I was told this was a reduced at cost amount as I told them to see what they could do about the cost for the second repair as their first attempt cost me over $1k and didn't fix the problem. I left there and went straight to church. From church I went to McDonald's, then finally went home. I pulled up to the driveway and told my daughter, "Wow, the car seemed like it really did get fixed this time." I went in the house and we soon realized we were missing food items. So I was going to go back to McDonald's and get what was missing. As soon as I got in the car and tried to turn it on, it wouldn't stay on. It was doing the same thing again. So I recorded it on my iPhone and text the video to the service adviser. He replied, "xxxx it, bring it by tomorrow." I told him it would have to be after 2pm because I worked Saturday morning. I got there at 2:20pm the next day. I sat there for an hour and a half as they looked at the car. He took me into a room and said that there was nothing else they could find wrong with the car. So I asked "Do I get my refund, or can you put my parts back in?" He said "No because you needed the parts and they couldn't put old parts back in." My response was "So I just wasted $1509.70 and my car is still having the same issue daily?" I asked for my keys and left as they refused to honor their word to solve the problem after they had already received my payment and refused to refund me my monies since they never "fixed" my car. More
by Coco Rod
Employees Worked With
Nino
February 23, 2016
Very unprofessional To make a sale they approve you and do anything but then they call you to return the car because not approved. Without any notice. After struggling ge To make a sale they approve you and do anything but then they call you to return the car because not approved. Without any notice. After struggling getting co signs. They call and say you are approved again please come sign again. Not very professional. The sales person treatment very inhuman. More
by Bhuttam
Employees Worked With
Marcial Mercado
February 14, 2016
My recent visit From the service department to the sales staff especially Jeff Pender and Marcial Mercado very professional staff!! Have gotten three cars from Coggi From the service department to the sales staff especially Jeff Pender and Marcial Mercado very professional staff!! Have gotten three cars from Coggins love all three! More
by Honda123
Employees Worked With
Jeff Pender, Marcial Mercado
February 01, 2016
Great Service Thanks to great salesman and the team... I end up with a 3rd new vehicle in 4 years. The service is excellent, they always find and worked out with t Thanks to great salesman and the team... I end up with a 3rd new vehicle in 4 years. The service is excellent, they always find and worked out with the best deal possible at that time..... I am Very satisfied! More
by M Rahman
Employees Worked With
Marcial Mercado
January 26, 2016
Super Service Have used Coggin Honda* for many years and they've never let me down. Their knowledge and skills, both in handling the Customer issues/requests and th Have used Coggin Honda* for many years and they've never let me down. Their knowledge and skills, both in handling the Customer issues/requests and their technical expertise makes me recommend them over other dealers. Recently had new tires, alignment and other items performed and Service Advisors, Adam Higgins and Christopher Rhiner, along with Service heads, Doug Jenkins and Jim Abatsas, were patient with my requests. The result with my experience was 100%. (As a female consumer, their extra-patience was greatly appreciated! *Used Coggin when it was Coggin Andrews, a thousand years ago, up- the- street- a- ways. More
by cameragirl41
Employees Worked With
Adam Higgins, Chris Rhiner, Doug Jenkins, Jim Abatsas
January 23, 2016
Great Service Thanks to Tyler and the Coggin Honda Team for providing great and personable service during my recent car purchase! The process occurred quickly and a Thanks to Tyler and the Coggin Honda Team for providing great and personable service during my recent car purchase! The process occurred quickly and all employees were friendly and approachable. Very satisfied! More
by Lea
Employees Worked With
Tyler McClintock
January 03, 2016
Dane and Tyler are a great tag team!, I spoke with a salesman named Dane Scavone and he was a great help at finding the perfect car for my husband and I. We needed something that could mee I spoke with a salesman named Dane Scavone and he was a great help at finding the perfect car for my husband and I. We needed something that could meet our needs and Dane did the job. Another salesman named Tyler McClintock introduced us to a product that will protect the life of the paint on the car. Thanks to these two, I see the 2011 Honda Pilot being one of the last cars we need to purchase for a long while. Thanks so much and if you ever need someone that can help in finding the perfect fit ask for Dane Sacvone. Sandi Cornell More
by Sandi1968
Employees Worked With
Dane Scavone, Tyler McClintock, and Alex ( in financing), Nelson Merced
December 07, 2015
Purchasing a new car I was completely satisfied with the process of purchasing a new vehicle from Coggin Honda. From start of test drive,negotiations, financial and demoin I was completely satisfied with the process of purchasing a new vehicle from Coggin Honda. From start of test drive,negotiations, financial and demoing was courteous and responsive. More
by John
Employees Worked With
Marcial Mercado
