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Coggin Honda of Orlando
Orlando, FL
1,292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 19, 2016
Very professional My time was well spent. I really appreciate the detail and incredibly hard work ethic that sales advisor Sofiane Hamissa displayed. He had a great kno My time was well spent. I really appreciate the detail and incredibly hard work ethic that sales advisor Sofiane Hamissa displayed. He had a great knowledge of our new 2016 Honda Odyssey, and went to great lengths getting exactly what we desired,some two hours plus drive. I highly recommend Sofiane Hamissa for anyone looking for new Honda vehicles.He is extremely passionate, and really cares about excellent customer service. He is the reason for my 5 star rating! Not sure what he makes,but he's deserving of that and way more! More
by Randy
Employees Worked With
Sofiane Hamissa
July 16, 2016
Terrible Service It is the worst customer service ever. Don't ever go there unless you want to wait at least 2.0-3.0 hours just for something as simple as oil change, It is the worst customer service ever. Don't ever go there unless you want to wait at least 2.0-3.0 hours just for something as simple as oil change, even with scheduled appointment.They wouldn't even wash it (it's included) and if you ask for it they'll tell you would take another hour. The manager was useless, so don't bother or don't expect to help you. This wasn't my first bad experience with this dealer, initially thought was due to not pr- scheduling appointment but was wrong. I hope it was my last. Go to a different dealership if you want better and faster service. More
by Fiordaliza feliz
Employees Worked With
Terry Jackson
June 15, 2016
Dishonest people; bait and switch, terrible service Found 2013 2WD LX Pilot w/ 46k miles online through USAA at $20,991 (mid-range price according to KBB). We liked the Pilot but I wanted a full utility Found 2013 2WD LX Pilot w/ 46k miles online through USAA at $20,991 (mid-range price according to KBB). We liked the Pilot but I wanted a full utility vehicle to drive off the lot with (towing capable and roof rails). I called and put down a deposit to save the car till my wife and I could go see it - talked with Antonio Natera, an then emailed latter saying I really wanted this car tow ready with rails and didn't want to haggle the price so I would take it at listed price. Over the phone Antonio stated "yeah we can do that" to installing a transmission cooler (search estore honda and the Trailer Hitch ATF Cooler Kit [2WD Trim Only] and it's clearly matched with the model and trim of this car) and tow harness, but just give me the Tow hitch kit and rails as parts since the labor fees would make this unreasonable. I asked for these parts only after researching prices on the Honda estore website where these totaled $900. Antonio looked up the prices (parts & labor) through his book and we worked out a solution where some parts would be installed others just provided as parts. Antonio then called later saying "we don't have any of the tow parts in stock, but we can work out a price reduction to make it work - we want your business and will do whatever to make it work." I was agreeable and drove to the dealership with my wife (4 hours). Upon arriving at the dealership we met Antonio and his manager, Arthur Glass. We test drove and enjoyed the car. We came pre-approved by USAA and were ready to buy at listed price with the tow package and rails (again, Honda site listed $900 value). Arthur proceeded to state that Antonio did not have the authority to make that deal and would not offer that as the car was "priced to sell, etc..." We went back and forth for hours on what Antonio agreed to and what I was expecting to drive off the lot with, and how they would only offer $300 off the price without anything else included. Arthur then took the car to the Service Center where he states they read the VIN and stated that this car cannot be installed with a transmission cooler (see link above as Honda site clearly lists this part for the vehicle I am trying to buy). They couldn't provide an explanation in how it can't be installed, and they didn't even know the Pilot came standard with a hitch receiver under the back bumper - they were shown that it already had one. Combining the fact they only offered $250 for my trade-in and would not budge on their offer, we balked and decided to leave to test drive another car. After asking for my deposit back, they stalled and then came back with another offer - they found out this car can be fitted with the requested Transmission Cooler (I'm inclined to believe they lied the whole time since they said this install would cost $1100) and would install the whole tow package for only $300 additional to the listed price. We thanked them but still requested the deposit back so we can see the other car. While the transaction was taking place the Used Car Sales Manager offered the whole tow package without additional charge (the original agreement by Antonio still without roof rails). I again thanked them but said, "I gave my word to another GM that I would see his car, I will honor that word, but keep this offer in mind." We left. The Lord blessed us with a much better car,: 2015, less miles, higher package, leather seats, $1k for my trade-in, and a check to install tow equipment - all for $1k more than this Pilot. If you want real service and honorable people, go to Audi of North Orlando with Shaun Laird as GM - class acts all around - if you asked for the shirt off their back I bet they'd be inclined to give it. More
by notwithcoggin
Employees Worked With
Antonio Natera, Arthur Glass
June 15, 2016
Awful finance department Where do I begin. From the day that I leased two cars this finance department messed up my paperwork. They made a mistake and asked me to resign a con Where do I begin. From the day that I leased two cars this finance department messed up my paperwork. They made a mistake and asked me to resign a contract without notifying me of the changes made to the contract until my husband caught it. Then when I finally sold my leased cars off, I requested reimbursement for the service contracts I foolishly purchased from them. No one from finance ever picks up the phone or respond to messages. I finally had to take a day off from Tampa and drive in. I had a nice fella work with me and took my paperwork. He also kindly invited me to call him again anytime I was in town and gave me his personal contact information. I was asked to wait at least 6- 8 weeks for my check. It's now been over 8 weeks and back to no one answering the phone. Finally I pleaded my case to the operator who had the sense to put me directly through to accounting. Finally someone on the phone! After explaining my case, accounting looked for my name and as it turns out no paperwork had been submitted at all. So tonight I write this review and resubmit all the paperwork again. Ugh! More
by scrfoto
Employees Worked With
other
May 24, 2016
OUTSTANDING CUSTOMER SERVICE ! 5-24-2016 PURCHASED A NEW HONDA ACCORD TODAY AT COGGINS IN ORLANDO, FL. I WAS FORTUNATE TO HAVE MARCIAL MECARDO AS MY SALES REP. WHILE TONY GUIDED M 5-24-2016 PURCHASED A NEW HONDA ACCORD TODAY AT COGGINS IN ORLANDO, FL. I WAS FORTUNATE TO HAVE MARCIAL MECARDO AS MY SALES REP. WHILE TONY GUIDED ME THRU THE PAPER MAZE. BOTH DID A VERY GOOD JOB ! THIS WAS THE SECOND HONDA I PURCHASED WITH THE ASSISTANCE OF MARCIAL. More
by JOHN1018
Employees Worked With
TONY, Marcial Mercado
May 21, 2016
" Excellent emplyees " I recently bought a new Honda Civic LX from Coggin Honda. I called Mike and made appointment with him. I did busyness with him back in 2012. and my h I recently bought a new Honda Civic LX from Coggin Honda. I called Mike and made appointment with him. I did busyness with him back in 2012. and my husband also did busyness with him in 2013. He was great then and he is even better now. Thanks to him me and my husband keep coming back to Coggin Honda. He is professional., patient, went above and beyond for me, to meet my car needs and my budget . Victor in financial was great too. I did busyness with him first time . I am still impressed . I was not an easy customer , I made him work double . He was super patient with me and he made sure that I was happy with deal we made. Mike and Victor are great gentleman , they both did exceptional job. I am Coggin Honda customer since 2000. Recent purchase was fifth Honda for my household . THANK YOU, Coggin Honda of Orlando for having excellent employees Mike and Victor. I am looking forward to do business with them in the future. More
by Dasenka G.
Employees Worked With
Victor Manuel Pizzaro, Mike Moushon
May 02, 2016
Marcial and Victor went beyond helping us. Marcial in sales was very helpful and patient in choosing the vehicle we wanted. Victor in financial gave us a great deal. will come back Marcial in sales was very helpful and patient in choosing the vehicle we wanted. Victor in financial gave us a great deal. will come back More
by Rafa 125
Employees Worked With
Victor Manuel Pizarro, Marcial Mercado
April 26, 2016
Do not ever do business with this dealer. Lier dishonest! Very bad customer service. Do not ever go there. Once you buy vehicle, nobody response back and never pick up phone. Ripping off with financing and tr Very bad customer service. Do not ever go there. Once you buy vehicle, nobody response back and never pick up phone. Ripping off with financing and trying to sell warranty forcefully. Go to different dealership lot better and faster for service. More
by Cars
Employees Worked With
Victor Pizarro finance
April 23, 2016
Good customer service I was greeted promptly by Terry Jackson after it was finished he walked me to the payment area and he gave me his card in case I was not satisfy. I I was greeted promptly by Terry Jackson after it was finished he walked me to the payment area and he gave me his card in case I was not satisfy. I definitely recommend Coggins Honda, they do a great job in training their employees. More
by Happy customer
Employees Worked With
Terry Jackson
April 22, 2016
Excellent service My husband and I purchased a new Honda Pilot this week from Coggin Honda. We worked directly with Nelson and also met with Jerry Lovins. Both gentleme My husband and I purchased a new Honda Pilot this week from Coggin Honda. We worked directly with Nelson and also met with Jerry Lovins. Both gentlemen are the most professional, courteous and genuine men we have ever worked with at a dealership. Nelson did an exceptional job throughout the process to make sure we considered all our options to stay within our budget. He made the whole experience easy and we knew we were in good hands. We are so thankful to Nelson and Jerry for the terrific customer service and great deal on our new vehicle! We highly recommend them and will definitely be return customers when we are ready for another vehicle. More
by Regina H.
Employees Worked With
Jerry Lovins, Nelson Merced
