Coggin Honda of Orlando
Orlando, FL
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Wive called service dept on Friday afternoon and talked to person who said he was service manager about reinstallation of a nose cover they had sold us when we had previously bought a new 2012 CRV. Person to person who said he was service manager about reinstallation of a nose cover they had sold us when we had previously bought a new 2012 CRV. Person said there was no problem and no cost since we were good customers, having bought other vehicles and used them for our service needs. Wive appears for Saturday appointment and they tell her there will be a $67.00 charge. She explained her previous conversation with them. They in a nice way told her too bad. She left without the installation. Previous dealings with them had been alot better but this will make us question the reliability of their word in the future. More
Overall experience was good. The only problem was there were several paint scratches. Estaban said they would be touched up while I finished Paperwork w/Alvin (excellent employee). Touch up was not done an were several paint scratches. Estaban said they would be touched up while I finished Paperwork w/Alvin (excellent employee). Touch up was not done and salesman said he would call me for appointment. I gave him a week to call and then left a message, and have received no response. GET IT IN WRITING. I signed a blank work order because work was to be done before purchase was completed. More
Had timing belt replaced charged $751.00 quoted $499.00 plus $135.00 belt tensioner ,not quoted a $50.shop fee and service specialist yelled at me when I mentioned what another dealership quoted also did plus $135.00 belt tensioner ,not quoted a $50.shop fee and service specialist yelled at me when I mentioned what another dealership quoted also did not change oil as requested did not perform service as quoted,oil seals to be replaced did not do very very rude would not ever have service done at this dealership More
I went to Coggin Honda to find a good car and was hoping for great service. My expectations were unexpectedly met. I was helped by Edgar Rodriquez. He was efficiant with the whole process of buying car. I h for great service. My expectations were unexpectedly met. I was helped by Edgar Rodriquez. He was efficiant with the whole process of buying car. I have had some bad experiences with dealerships, which i will respectively keep nameless. I reccomend Edgar when you are looking to buy a car. He is trust worthy and just an all around good guy. Thank you Edgar so much for your help! You are awesome :) More
This is my 8th new car purchase from Coggin Honda of Orlando. I cannot more effusive about this experience. The three gentlemen above...showed professionalism, expertise and great customer care. Orlando. I cannot more effusive about this experience. The three gentlemen above...showed professionalism, expertise and great customer care. From the moment I walked in there was Jeff Berlin and Nelson Merced to greet me and get me started. Jeff made sure that the car was ready. It was a beaut and had all the extras I wanted. Working with Nelson Merced was a wonderful experience. He was so knowledgable and friendly that I felt as if I were with a close friend: yet he never lost his perspective on the purpose of my visit. After all the necessary paper work, he went with me as I drove my new white Honda Accord showing me all incredible new extras . After we cleared up all the necessary paperwork...I went to Jose "Smiley" Fernandez. He truly lives up to his sobriquet: Smiley. I was amazed at his expertise what with all that paper work for signatures. Never once was I pressured to purchase any extras. He was friendly without being obsequious. We talked about finance, purchase vs. lease and for the first time it all made sense. He went the extra mile with a coating and inside finish: calling me a VIP customer. I liked the sound of that. When all the fine points were settled, signed and delivered. The three gentlemen above saw me out to my car to make sure everything was in order and I was happy with the result: a very professional and caring team. In all my experiences with Coggin Honda, I have to say that this has been the BEST!!!! You are very fortunate to have these three excellent professionals on your staff. They are a credit to Coggin Honda. In his letter back to me about my purchase, Mr Merced claimed he wanted me to be a "customer for life!" That is a no brainer. I am and will be a Coggin Customer for life. I will be the first to recommend this excellent dealership Three Cheers to the Three Musketeers mentioned above. More
He was real awesome! Helped me all the way. Was very accommodating. Gave me a good deal. Negotiated it very professionally too. He wasn't intimidating, a bit funny and really he was great! accommodating. Gave me a good deal. Negotiated it very professionally too. He wasn't intimidating, a bit funny and really he was great! More
We have used Coggin Honda before in association with our Costco membership. We have been driving a Honda now for 11 years and having always been told that Honda was a "work horse" we returned. We had ever Costco membership. We have been driving a Honda now for 11 years and having always been told that Honda was a "work horse" we returned. We had every confidence that Coggin would treat us well and Michael Spears with whom we dealt previously did not disappoint. He wasted no time in getting us going on looking at the exact vehicle in which we interested. He had the answers to all our questions, was fully knowledgable on the vehicle, Honda programs and took the time to understand just exactly what we wanted and why. All in all our experience was excellent and we are now driving exactly the car we wanted. This is due in large part to the time and effort put in by the dealership and ore specifically Michael spears. Thank you for an excellent experience. More
The car is great but I was unhappy with the Finance Manager.I was promised a certain interest rate sigbed a contract but the next day I was called and given somethinIg else needless to say a high rate! Manager.I was promised a certain interest rate sigbed a contract but the next day I was called and given somethinIg else needless to say a high rate!!. They are worried about profit and not the customer!! More
I just wanted say thank you for the great experience that my wife and I had when purchasing our 2013 Honda Accord Sport from Coggin earlier this month. I have purchased many cars from many different dealers my wife and I had when purchasing our 2013 Honda Accord Sport from Coggin earlier this month. I have purchased many cars from many different dealers over the years, but my experience with you guys was by far the best I've ever had. From the professionalism, courtesy and positive and upbeat attitudes, we left not only feeling great about our new car, but about the overall buying experience all together. I must say that the salesman that we worked with, Sean Bryant, was outstanding on every level. He made the whole buying experience from beginning to end flawless and enjoyable. Throughout the whole time that I worked with Sean I got the impression that he wasn't just trying to sell us a car, but instead he had our best interest in mind. His straight forward approach made me trust him from the start and I never felt any pressure what so ever. Instead, I got the feeling that he wanted to do whatever it takes to make us comfortable and happy with the purchase that we were making. I'm not sure about the other sales people on your staff, but if they are cut from the same cloth as Sean, then you are very fortunate. Our experience was such, that within a couple hours of leaving Coggin my wife and I were discussing trading in our other vehicle to purchase another Honda from you guys. I am currently working with Sean to make that happen as well. I will happily refer anyone that I know in the direction of Sean and Coggin Honda when they are in the market for a new car. More