Coggin Honda of Orlando

Mark Kelly, one of Coggin's sales staff, was most helpful and pleasant from the moment I got out of my car at the dealership before I even knew I would be buying a CR-V from them. He was always willi helpful and pleasant from the moment I got out of my car at the dealership before I even knew I would be buying a CR-V from them. He was always willing to answer questions, worked with us on price to find several price breaks to lower the price and was exceptional at follow through!!! Even several days later, once we had decided to purchase and the deal was complete, he told us to call with any questions. I would recommend him to anyone looking for a vehicle. Mike Moushon worked with us on financing and was also very helpful in explaining all the paperwork and helping us decide which options to "add-on" (Lo-Jack, etc.). I can't say enough nice things about them. Job well done, guys!!!! More

This place is horrible. I wouldn’t send my worst enemies here. My original lease was seamless and I had no problems at all. I even referred others for service and a car purchase here (but never got any refe here. My original lease was seamless and I had no problems at all. I even referred others for service and a car purchase here (but never got any referral credit for it as i was promised upon my first lease). I returned to lease another Honda a few months before the end of my lease at the time and had nothing but problem after problem. I even went to corporate (and endured months of them trying to reach a manager on premises without much reciprocation) and tried reaching out to the owners of the dealership myself without any response back. The only resolution offered to me after months and months of hassle were some free oil change vouchers which I refuse to utilize. I’ll sell them to you for cheap if you want! ;-) haha jk...who would really want them? Part of me just wants to give them out to people, but I feel that would just be cruel to send them in that direction. I’ve decided to never go within 100 feet of this place and will visit Headquarter Honda instead. Even they said they’d heard similar from some of their customers about the issues I encountered. I had to drive around with an expired temporary tag for MONTHS due to the mistakes made by THEIR STAFF on my lease, am pretty sure I had to sign some backdated paperwork (is that legal?), didn’t get a new plate for months, then after not receiving any bills due to their mishaps on paperwork, was threatened that if 2 months of my lease wasn’t paid by the next day that my credit score would be impacted. they never even sent a bill! i demanded that they take care of my first month of the lease due to the extensive inconvenience they had caused and was told “they couldn’t do that”, but they had offered to cover any tickets I would incur due to driving with an expired tag....(but I’m not quite sure how they would be able to remove any points on my license/insurance) and to continue forward, when i traded in my previously leased car with 7 months remaining on the lease at the time of getting my current honda, the remainder of the lease was to be absolved, but NOPE. my father (who DIED last year and was the name on the lease) still continues to be billed for the remainder of the lease and no matter how frequently my mother or I try to reach out to them to fix this matter, no one responds or takes care of it. i think i forgot to mention how 3 weeks AFTER i had left the dealership with the car, i had just moved to florida for a temporary job and was living in a friend’s house so I did not have any lease or proof of Florida residency at the time as technically the job was still temporary, I was contacted (while out of town in GEORGIA) about 2 days before the end of the year being told that if I did not provide them with a Florida driver’s license by the first of the year, then the bank would take my car. They made me rush home from a wedding/holidays with my family to find time between a crazy work schedule to drive out to God knows where and obtain all sorts of crazy paperwork from my friend I was living with in about 2 days time just so they wouldn’t take my car from me. i’ve heard rumors that this place will give you the car and tell you that the bank approves your lease, but then lies and they shop around for another company to take it on, and they make you come in to re-do the paperwork without even telling you. if this is true, then shame on you, coggin honda. this is all only the tip of the iceberg. your customer service and management staff is horrendous, and read the reviews to prove it. you don’t care one bit about your customers, just the money you can milk from them and scams you can pull over on them. i was even told by your own corporate office that reporting you to the BBB would likely be the only way to make some action happen, but honestly i just haven’t really felt like wasting more of my time...especially because the owner of your dealership doesn’t care at all about it to take a moment to read and respond to the letter I sent to multiple people at their office. my mom recently leased a honda, but did so at another dealership, so that is one customer you have lost business from because of my experience. my friends, family and large amount of co-workers at my job at the time all saw first hand the terror you put me through, and I’m sure feel the same way. The best way to get business is word of mouth and referral and from the other reviews I have seen on your page, it doesn’t seem like that is really going anywhere. IF i continue on as a Honda customer (which isn’t likely as unfortunately this dealership has turned me WAY off of such a great brand), i will make d@mn sure that it isn’t here. More

From the moment I entered Coggin Honda of Orlando, I was treated with courteous and friendly employees. I was immediately shown the models I was interested in with the Sales Representative providing me wit treated with courteous and friendly employees. I was immediately shown the models I was interested in with the Sales Representative providing me with all of the necessary information and details. Specifically, Julio Roman and Damien Gonzalez sat down with me exploring all of the options I had from the choice of models to possibilities of sales or lease. They explained each to me in language I could understand and evaluate. They also gave me the time I needed to discern what option was the best. Once I made my decision, they acted promptly to provide me with the vehicle I requested. Additionally, they assisted me with the financing possibilities. Jose Fernandez, then, carefully and professionally guided me through the paperwork and documentation to make my purchase a reality. I have owned Honda vehicles since 1986 purchased from various dealerships in the area. I can sincerely state that my experience at Coggin was the best I have ever had. I enjoyed relating to the staff and felt "at home" in the store. The employees presented themselves in a way that demonstrated to me that they were actually having fun! I highly recommend Coggin Honda of Orlando to anyone who wishes to be treated fairly and in a way that makes car buying a pleasant experience. More

We had an excellent experience purchasing our 2013 Pilot. Buying a new car is very stressful, but not at Coggin Honda. I had gone to my local dealership and got the usual run-around that you expect when buy Buying a new car is very stressful, but not at Coggin Honda. I had gone to my local dealership and got the usual run-around that you expect when buying a car. I found Nelson Merced at Coggin Honda online to be very honest and true to his word. Nelson gave me a price online and I geared myself for "hidden charges" to be sprung on me when I arrived at the store, but to my surprise the price remained the same. Nelson was very helpful and friendly and I appreciate his honesty. Thank you for making my buying experience so positive! More

From the minute we spoke with Felix on the phone about an internet sale to the time we left Elyin and closed the paperwork folder, it was a pleasant experience. Everyone was friendly, helpful and fair. We fe internet sale to the time we left Elyin and closed the paperwork folder, it was a pleasant experience. Everyone was friendly, helpful and fair. We feel very good about our purchase and our customer support. We will be recommending this dealership to others. More

I had my SINGLE TIRE replaced at Coggin Honda of Orlando at 5:20pm, July 5,2013, with Mathew Mendez, the Honda Service Guy. I asked him regarding tire warranty but he seem not to care and know about it . at 5:20pm, July 5,2013, with Mathew Mendez, the Honda Service Guy. I asked him regarding tire warranty but he seem not to care and know about it . So I made a call to Michelin for info then I handed my phone to him and the rep from Michelin and Mathew talked . I asked them about any paper work to be done and Mathew said he will take care of it. Finally, at 7:00pm, my Odyssey was ready and a new tire was installed and he wanted me to call the Michelin again to give my Tire info and start the paper processing for warranty. My Goodness! he could have done it earlier in order not to waste my time coz I still need to pick up my baby and I told him that since from the start. A supervisor came in but have done nothing . At 7:10pm, I decided to stop the warranty paperwork coz I don't want stay any longer. So I just paid them the total amount of $286 and forget about the warranty processing. KUDOS to your lengthy and poor service! Let this be my last visit in your center. People Bewarned --> a single tire replacement would take about 1 hr and 50 minutes. So if you have 4 tires...think about it.... if you have any tire warranty , good luck! More

RJ Lindsay and the sales team provided the highest quality level of customer service, experience, and value when we leased our new Honda CR-V last Saturday. quality level of customer service, experience, and value when we leased our new Honda CR-V last Saturday. More

Had great help from Lenny! He knew exactly what I wanted and was looking for. He Gave me space, advice and a lot of great help. Definitely recommend Lenny for the job! and was looking for. He Gave me space, advice and a lot of great help. Definitely recommend Lenny for the job! More

Jerry Lovins runs the most unprofessional dealership I have ever dealt with, it has been just over six months since I completed my lease and I am still unsatisfied with it. They are more concerned with a have ever dealt with, it has been just over six months since I completed my lease and I am still unsatisfied with it. They are more concerned with attaching an extended warrantee that covers unlimited lamp replacement and wiper blades than finding the right car for you to drive. The sales staff doesn't know which cars are on the lot or what the features of the cars are. If you shop here, beware, and don't opt for the extended warrantee. If you lodge a complaint against the Dealership, and if Jerry calls you back, he will call you stupid and then hang up on you. There are many other Honda dealerships in Orlando, I recommend you go to one of them. Be advised, you may have been told by your finance manager that you were receiving an extended warrantee package for free. I encourage you to review your paperwork, where you will see you have been charged for it. Immediately call Fidelity Warrantee Service to have the package cancelled and refunded to you. If you received a "free" extended warrantee, you will find that you have received one set of wiper blades and the option of $600 in free light bulbs. The rest will be covered by your bumper to bumper Honda warrantee or your car insurance. If you have purchased a maintenance package for oil service, be advised you are being taken for a ride. For example if you paid $1,500 for your maintenance package you will be paying around $250 an oil change, depending on how you drive. Call Fidelity Warrantee Service now and have your extended warranties and maintenance packages cancelled. A 36,000 mile lease will need 6 oil changes, this divided by $1,500 reaches the $250 an oil change. More

I walked in looking for a brand new car to buy, and went in with my mother. We asked to speak with someone who spoke Spanish so JULIO ROMAN came to "help" us out. He was eating popcorn and shook our hands w in with my mother. We asked to speak with someone who spoke Spanish so JULIO ROMAN came to "help" us out. He was eating popcorn and shook our hands with grease and butter all over. We started off by explaining that we wanted to look at cars and prices but that we would most likely not be leaving with a car that night. He said oh no you guys come when you're ready to buy, you buy tonight or nothing. My mother and I obviously thought he was kidding and started to laugh but then when he walked away I sensed that he was not joking so I asked him if he was serious and he replied to me yes, it doesn't work like that. At that point we walked out of the dealership and on the verge of leaving when I thought to myself why give this idiot the satisfaction so I walked back in there asking to speak to a manager and also asked for his name, he rudely held his name tag close to my face and said the manager had gone home for the night but that HE was a senior sales representative. I find that ridiculously because a "Senior Sales Resprentative" would know better, would know how to treat a potential customer and not "kicking them out" because they were not in a rush to purchase a vehicle. Julio also scammed my cousin with his CRV purchase and my mother's car purchase a year prior was also scammed and they did not want to help her out after she drove the car out of the dealership. The place is a joke, WORST CUSTOMER SERVICE I have came across, I assure you that if I would have treated a guest that way at my job, That would of been subject to automatic termination. I hope no one has to relive the experience I had at this poor quality Honda dealership. More