Coggin Honda of Orlando

I recently purchased a 2013 Honda Odyssey LX from Coggin Honda in Orlando, FL. I worked with Malia Gilmore initially over the internet and finally at the dealership. Malia was very upfront and honest and pr Honda in Orlando, FL. I worked with Malia Gilmore initially over the internet and finally at the dealership. Malia was very upfront and honest and provided me information I asked for in clear and timely fashion. I do believe that she helped me get a good deal and worked to safeguard my interests. Overall the dealership was great and my experience was very pleasant. I will recommend Coggin Honda to others. More

The whole process from finding the car that I wanted, at the right price, the friendly staff, the quick closing of the deal, leaves one happy and satisfied customer! the right price, the friendly staff, the quick closing of the deal, leaves one happy and satisfied customer! More

It was very good deal and very good experience purchasing the car from Coggin Honda , Orlando. I have got a good deal special thank you for Robert Marquez who helped me a lot from finding the good deal / the car from Coggin Honda , Orlando. I have got a good deal special thank you for Robert Marquez who helped me a lot from finding the good deal / car for me as per my budget. He has guided me very well really appreciate it. When I meet Robert Marquez 1st time while purchasing car for my friend that time I was not having driving license and I told Robert that I will be getting my license in one week's time. So as discussed he searched good car for me in my budget. Overall experience was very good. I would be happy to refer my friends purchasing a car from Coggin honda and will surely give the Robert's contact details. Thank You, Vinay Kulkarni. More

Jacob (Jake) Smith was wonderful. He didn't try to lead me to add on things or go for a higher model that I didn't want; he was really just interested in exactly what I wanted. I was a little indecis lead me to add on things or go for a higher model that I didn't want; he was really just interested in exactly what I wanted. I was a little indecisive at first about what I wanted, but he was patient and set up a demo for me to take home for the night. That really helped my decision process. Sammy in finance was very personable and took his time explaining everything to me and didn't rush me into any decisions. I felt like he was a trustworthy person. More

Great experience and I didn't feel like I was taken to the cleaners. The were very friendly and seemed to care for what I wanted, not just push me into a car I had to edit this. I am not saying th to the cleaners. The were very friendly and seemed to care for what I wanted, not just push me into a car I had to edit this. I am not saying this is entirely their fault, but it seems that my credit app was 'approved' and I was able to drive off with tne new car. Three weeks later, I am called and told I must show up at the dealership today. Well that was Friday, I went in when I got off work and I was told "The finance company wants to charge the dealership $3300 for financing the car" and I must pay 1/2 or I cannot drive off." They also informed me that my extended warranties were no longer going to be paid for and if I want them, I must fork over that money as well. Also, that my payments may be changing, but it was unclear if they were going up or down.... Needless to say, I am no longer driving the car. They took it away, wouldn't let me drive off that day, they had to take me home. Again, I know I had credit issues, but said over and over again that I would not drive the car off unless they knew that I was approved. I was told by all, including the finance guy that all is good and they didnt foresee any issues. Luckily I was able to get my trade in back, even though someone was trying to buy it and started doing things to it....plus they fixed the mechanical problem, but I have yet to receive my other set of keys for the trade... My biggest beef is this, I didnt want to drive away unless I was sure. I have financial documents that say I agree to pay this much a month for the car, As far as I was concerned it was final.... Now, I am trying to get my down payment back and of course no one will return my requests. When I was buying a car, I was answered right away, now? Wow...no I do not recommend this dealership...nor do I expect to be back.. 9/12/13 Even tho I was told to provide my contact information to Jerry Lovins (see reply below) its been two weeks. No word from him at all. 9/26/13 Still no contact from Mr. Lovins. 10/17/13 I have yet to hear from Mr. Lovins regarding the issues he asked me to contact him about. Never again..... 10/26/13 Still no contact with Mr. Lovins. Also, Mr. Lovins, I just purchased a brand new car from a competing dealership. So, you have lost one customer that could have been there for life plus residuals. Next time I need Honda sales/parts or service, I will go out of my way to avoid your company. Thanks for the great 'lack of service' as it opened my eyes to how shady business work, More

The teamwork of this dealership was outstanding. They were thorough in everything they did and when I left with my purchase, I felt they had been primarily interested in my overall satisfaction and not s were thorough in everything they did and when I left with my purchase, I felt they had been primarily interested in my overall satisfaction and not simply making a sale. More

My wife and I had shopped around. Coggin was our 3rd dealer. They promised to beat the price of any other, and they held up to their word. If you shop around before you go there, you should be able to g dealer. They promised to beat the price of any other, and they held up to their word. If you shop around before you go there, you should be able to get a good deal. We had the deal solidified within 10 minutes of walking in the door, took the Odyssey for a drive. The only negative, if you can call it that, was that it took the detail crew forever to get the pinstripes off the car. We didn't like they color combo on them, and apparently they were extremely sticky. Other than that, it was a pleasantly smooth, and easy transaction. Do your homework up front, and you will be rewarded at Coggin. More

I purchased a 1995 Certified used Honda Civic from Coggin Honda in 1998. At the time it was three years old and had 35,000 miles on it. Last week, Coggin Honda accepted that same exact car, now 17 years old Honda in 1998. At the time it was three years old and had 35,000 miles on it. Last week, Coggin Honda accepted that same exact car, now 17 years old with 197,000 miles on it, as a trade in to purchase a 2005 Honda Odyssey minivan. Not only were they all extremely helpful, generous with their time, and friendly, but also willing to listen to our situation, and never judged us. They, without a doubt, did EVERYTHING they could to help us. Normally, people don't usually keep cars for 17 years unless the car worked beautifully, which it did, but also because financially we didn't have money to buy a new car. Not only were they easy to work with, they were also very honest. Never did I feel they were trying to hide something from me. I told them what I could afford and they didn't try to show me cars above my price range, nor did they try to push me to buy, both of which happened at other dealerships. They showed us both the car fax and also the blue book value of the vehicle; so I knew exactly what I was getting for my money. They stayed late to help us get the right financing and pricing. Over the next few days I called the dealership back to take care of some last minute details, and I must say how impressed I was that they always took my calls, no...".He will get back to you". From the beginning, we felt we were valued customers. It didn't matter that we weren't buying a new car and didn't have a lot of money, I was treated with respect. It has been 14 years since I have bought a car from Coggin, and it may be another decade before I need to do it again, because the exceptional quality of the Honda vehicle is such, that I every confidence it will prove to be as wonderful and dependable a vehicle as my civic was to me. I enjoyed many happy years with my civic, and must admit was a bit teary eyed when I traded it in. Throughout the years I have recommended Coggin Honda to all my family and friends and I am very pleased to say will continue to do so. I want to take the time to personally thank the following people for their incredible service: To Mark Kelly, my sales person, you are a man of great compassion, character and infinite grace. We are truly fond of you. Thank you for making us feel like a cherished friend rather than just a number. You are my hero. To Alvin Santana, our financial guru, thank you for your honestly and professionalism. Thank you for being my friend across that scary desk and not my enemy. Customers enter offices like yours at other dealerships every day and leave feeling like they were cheated. I left your office with a smile on my face knowing that I was well informed and that I got an incredible deal, and even better that; you were absolutely fine with that because you knew that you made a positive difference in our lives. Well done. To Eric Gunnarsson, the used car manager, I know that without your help and all the concessions you made for us that we would never have normally been able to afford a car that somehow magically became affordable. Behind the scenes, you made this possible for us and I thank you. To Irene Cedeno, the friendly receptionist, I must have called a dozen times, and in every case, you were gracious, pleasant and as helpful as you could be. Your smile greeted me when I came into the dealership that day when I came in. But it was the smile in your voice that made me want to recognize you for a job well done. For those people out there who are trying to decide whether to come to Coggin Honda, then let me put your fears to rest. The dealership is unlike any other you have ever visited. They are exceptional. Thank you Coggin Honda... for everything.... More

Sales staff was rude, incompetent, unprofessional and did I mention rude! Once Arthur learned that no purchase was going to be made same day all assistance and proffesional courtesy went out the window. I wa I mention rude! Once Arthur learned that no purchase was going to be made same day all assistance and proffesional courtesy went out the window. I was very unimpressed with overall experience. More