Coggin Honda of Orlando

My initial experience with sales was not good.. but when I told them about the issue.She worked hard to make things correct.Seems now everything is in place. I told them about the issue.She worked hard to make things correct.Seems now everything is in place. More

After having a great experience with Libby Cricket, my salesperson, I sat with this Sammy De La Rosa for final paperwork on the lease of a Honda CRV. He wanted for me to purchase some additional insurance salesperson, I sat with this Sammy De La Rosa for final paperwork on the lease of a Honda CRV. He wanted for me to purchase some additional insurance which I wasn't sure of and did not want to increase my monthly payments. Mr. De La Rosa kept pushing for me to get this insurance and I noticed he was even getting upset on my indecision. He finally told me I could accept the insurance at that point and cancel it on three days if I decided I did not really want it. I did agree to that since at that time I just wanted to get home after being in the dealer for hours. I came back on three days and asked him to canceled it. What Mr. De La Rosa did not tell me was that the payment amount, which was increased with the insurance, was not going to change even after canceling the insurance. I have been struggling ever since with this issue and no one at the Coggin Honda Dealership has yet taken responsibility to solve it. More

Harry made our auto purchase painless.Front start to finish.He called the next day to make sure everything was alright.He is a true professional!.The Rubins finish.He called the next day to make sure everything was alright.He is a true professional!.The Rubins More

I went to Coggin to buy a new car, I ended up purchasing a new Honda Accord. Todd Lee was my salesman and he was very helpful. He answered all my questions regarding the car, even after I left the dealers a new Honda Accord. Todd Lee was my salesman and he was very helpful. He answered all my questions regarding the car, even after I left the dealership, I would call or email Todd with follow up questions and clarifications and he would promptly answer. Once I bought the car, Todd would call to check in and see if I had any questions. I had trouble getting my iphone and the text messaging function work with the car and Todd sat with me in the car trying to program the phone, we then went inside and to the computer trying to figure out the issue. I left that night and he worked with another salesman trying to figure out why I was having trouble! The next day, Todd emailed me and told me what the problem was. He was great to work with and I appreciate all his help and follow up. I won't have bought the car at Coggin if he wasn't so good with following up and responding to my questions. More

Never use the collision dept by Amr Elghannam MD from Never use the collision dept by Amr Elghannam MD from orlando, florida | September 16, 2013 They hold my car hostage for five days after it was fi Never use the collision dept by Amr Elghannam MD from orlando, florida | September 16, 2013 They hold my car hostage for five days after it was fixed , till they get check from insurance company, any collision center would call insurance company make sure that check was send out and release car, the check was send out next day from insurance company to dealer. Mr, Josh Holcomb (estimator)never try to call to verify with insurance company , put a sign on the door will be back at 3.00 pm never show for 2 days, office was closed , nobody answer my calls, finally after 5 days I called my insurance company to call dealer to release my car, so I got my car was not even washed after 5 days in lot , I tried to file a complaint they send me to another location where the manger did not show any interest in helping. by the way when I called my insurance company to file claim I asked them about a repair center next to my house they never mention Coggin Honda collision center , but mention another center although I live one mile away from Coggin Honda ,now I know why,. I will never use them again or recommend them to any friends. More

My husband and I utililized USAA auto program, which sends you dealers to contact and in turn they receive my info. I was dealing with a Honda dealer in my neighborhood who was calling me back with his sends you dealers to contact and in turn they receive my info. I was dealing with a Honda dealer in my neighborhood who was calling me back with his best price for a Honda CRV 2013. While waiting for his call I received a call from Nelson Merced who told us if we were to come into his dealership we would be totally satisfied and beat the price. To make a long story short, when it comes to shopping for a car, I would rather have my tooth pulled without the Novocain. The sales people that we have dealt with are like robots with the same speech and never listening to what you have to say and then try to hold you hostage because somewhere in their pea brain they think they can force you to buy a car that you can't afford or don't want. Then came an experience of a lifetime and totally turned us around when it came to shopping for a car. When we got to Coggins (cringing on the thought of here we go again) only to our surprise we dealt with Jeffrey Pender who Nelson set us up with who showed us what true quality service and caring about the customers needs are all about. The service was great the price of our trade was great and they worked with us as to the color White Diamond Pearl my husband wanted. They didn't have the color but said they found one from another dealer with extra options that would normally bring up the price of the car but since they didn't have the color we requested on the lot they would not charge us extra for the options or for transporting the car to their lot. It was late at night so there wasn't anyone to talk to in reference to the CRV. We received a call from Nelson saying that the car we were told about was sold and there was no 2013 in the White Diamond Pearl so to make it up to us, he wanted to know if it was okay if they sold us a 2014 with the same options at the same price. OMG!! We have had quite a few cars and with the exception of 1 dealer up north (NJ), we never, ever had an experience of this caliber!! Thank you Coggins, Jeffrey and Nelson for your quality, above and beyond customer service!!!! More

This is the 5th new Honda I've leased from Coggins & view it as the best dealership around. I would definitely recommend it to anyone who values fairness in dealings. They are never pushy & go above & & view it as the best dealership around. I would definitely recommend it to anyone who values fairness in dealings. They are never pushy & go above & beyond, making the process of car buying an enjoyable process. I have 3 other Honda dealerships closer to where I live, but choose to travel the much farther distance, as I'm that impressed with the service they provide. The staff is friendly, attentive & makes each customer feel important & valued. C. Lockwood More

Contacted dealer via TrueCar.com, visited Jacob Smith at a pre-arranged time. Jacob greeted us, immediately showed us the exact auto we were interested in. We didn't want any 'dealer add-ons', and he foun a pre-arranged time. Jacob greeted us, immediately showed us the exact auto we were interested in. We didn't want any 'dealer add-ons', and he found us a car on the lot that was 'exactly' what we wanted, at the TrueCar priced which we know was a good, reasonable price. We waited a while for deeding/finance, but they were busy that day. Great experience at Coggin! More

Thank you George, Jr. Henry and Sammy at Coggin Honda of Orlando. It was a joy to work with you guys, you made the buying experience a pleasure. Thank you for treating me with respect and integrity. Ge Orlando. It was a joy to work with you guys, you made the buying experience a pleasure. Thank you for treating me with respect and integrity. George was my sales associate, he was able to get me in for a test drive, he was very thorough, very patient, very professional, friendly, his knowledge was excellent! George was truly interested in helping me purchase the best vehicle the one that I would be happy with. Sammy took care of all the financing paperwork in a very professional manner, his knowledge is excellent! Sammy goes the extra mile to get you the best deal on your new car and with the financing as well. Sammy treats everyone with respect regardless of their financial situation and is always willing to go that extra mile for the consumer. If you want a great price and the best buying experience see Jr. Henry. Jr. Henry was a manager and his knowledge of the product was awesome, he provided me with options appropriate for my needs, wants and financial situation. Jr. Henry was friendly, helpful, supper professional. He found me the best discounts that were available internally and externally and brought the price down within my budget, making sure I got exactly what I wanted. He had a great knowledge about Honda and was honest about all aspects of buying my car with them. I got the best deal in town and am thrilled with my new Honda. The entire staff was very professional and courteous! I would highly recommend Coggin Honda of Orlando, if you are in the market for Honda. Thank you for reading my Review More