Coggin Honda of Orlando

We bought a used car from this dealership. The salesmen was OK and we seemed to work out a fair deal on a mini-van. My wife went in to finish the deal on her own (IT was for her) and they proceeded to tak was OK and we seemed to work out a fair deal on a mini-van. My wife went in to finish the deal on her own (IT was for her) and they proceeded to take complete advantage of her. The deal was an OUT THE DOOR deal, yet they charged $2K in fees. The finance person was EXTREMELY rude to her the entire time. Talking down to her like she was 3 years old. Then, they completely messed up the loan after that... we are STILL (2 months later) trying to fix the mess of the deal. Do not walk, RUN...away from this dealership. Trust me. More

We did our deal on line. It was a pleasure working with Cricket. Customer service was very good. The vehicle was everything they said it would be. Cricket. Customer service was very good. The vehicle was everything they said it would be. More

Dear Cindy, Thank you for writing. Living in Dear Cindy, Thank you for writing. Living in Clermont, I would have preferred to purchase my vehicle from your dealership. That is why we went t Dear Cindy, Thank you for writing. Living in Clermont, I would have preferred to purchase my vehicle from your dealership. That is why we went there first. Your sales manager/staff could not agree to what we were willing to pay for what we considered to be a "used vehicle" i.e.; had been used by your dealer's owner for X amount of miles. Yes we understand the "title" issue but it still ran around town, may have received abuse, etc., etc. Not that we were offering a blue book used car price, but a better price than he was trying to get. In addition, this wasn't the car we were looking for to start with. The vehicle I am referring to is the white Pilot sitting in your lobby offering $1.00 off per mile. We originally wanted a Pilot with cherry exterior and black/dark grey seats on the interior. Which you did not have on the lot. All of your cherry vehicles had light interiors. So why should I pay a premium price, for a "used vehicle" when it's not even what I wanted. I was willing to purchase something that I didn't really like if the price was right; it wasn't. If I could make a few comments. In these times where competition is so fierce, negotiation is super important and sometimes it's better to loose some profit in order to gain a new customer and secure a sale and future sales. As a business major, I understand how expensive it is to acquire a new customer. My former cars were BMW and Volkswagon and I made a comment to one of your salespeople how those dealerships offered coffee and juice to their customers. To my surprise, the comment was that they get you on the car price. I thought his comment was correct, until I left your dealership and went to Coggins Honda in Orlando (Orange Blossom Trail). Wow!!!! what a dealership. They had the car I wanted, cherry with dark seats and only 7 miles on it. We agreed on what I felt was a fair price for both parties and guess what. They have several brands of coffee, donuts, tootsie rolls, mints, pretzels, a popcorn machine, and huge TV with current movies playing continuously. All for free. Better than BMW and Volkswagon. Now that is wanting to win customers. Not only did we purchase the car, but other services. Maybe you guys can learn something here. I was certainly impressed, and they had a full waiting area with people getting their cars serviced. I apologize for the length, but I hope you appreciate that I am trying to help your dealership better itself so it can acquire a larger and broader customer base and expand your business, for me, the customer. Believe me, word of mouth is much more effective than a color postcard. I'd like to get serviced and purchase my next car in Clermont (2 years), but you have huge shoes to fill. Hope you can do better next time. David Reich PS Those who do not pay attention to past history repeat their errors. Those who continue the same behavior continue with the same results. More

I was just in town for a few days. My check engine soon warning came on in my 2012 Honda odyssey. With several Honda dealers in town, I just went to the nearest one. George Vergos was very friendly, curt warning came on in my 2012 Honda odyssey. With several Honda dealers in town, I just went to the nearest one. George Vergos was very friendly, curteous. Up front about possibilities of solving my problems. The dealership has very excellant accommodations for their customers. Even though the total time ended up being a few hours, the problem was resolved, updates were made to my car computer, and the car was washed. The best part that all expenses were covered by warranty. Highly recommend this Dealership, especially the service department. More

Micheal did a very good job of delivering the vehicle I wanted at a very good price. I did not feel pressured at all. I felt that he heard my concerns and addressed them appropiately. After the sale, he wa wanted at a very good price. I did not feel pressured at all. I felt that he heard my concerns and addressed them appropiately. After the sale, he was great at handling everything. More

Car was brought in for service. Service Advisor processed work order. Car went to shop. Returned without repairs being made. Advisor stated car needed repairs that were not warranted. After speaking with the work order. Car went to shop. Returned without repairs being made. Advisor stated car needed repairs that were not warranted. After speaking with the technician, technician agreed Advisor presented wrong information. More

After confirming that a certain CPO Accord was on the lot, I immediately ventured over to see the car. I was told to ask for internet manager Brad McGregor. I stood around for 15 minutes waiting for Brad lot, I immediately ventured over to see the car. I was told to ask for internet manager Brad McGregor. I stood around for 15 minutes waiting for Brad, and when he finally came out, it was as if he had zero knowledge of the extensive conversation I'd had with their internet rep. He then kept me waiting around for another 15 minutes before telling me that the car I had specifically come to see was "unavailable" without any further explanation. I would overlook the small and slightly run down facility if their customer service was superlative. Sadly, this was not the case - I left feeling misled and unhappy. More

The staff at Coggin Honda was very friendly and even though it was very busy when I came, they made sure I was well taken care of. The car I test drove and ended up leasing, had a screw on one of the ti though it was very busy when I came, they made sure I was well taken care of. The car I test drove and ended up leasing, had a screw on one of the tires so I had to come get it the next day. They did lend me a dealership car to drive home. When I picked up my new car, it was clean, had a full tank of gas and ready to drive. I would defently recommend this dealership to those car shopping out there. More

Excellent service. Sales agent has a great knoeledge and expertise abot Honda Cars. He maintained a very professional attitud and was able to answer all my questions with ease. expertise abot Honda Cars. He maintained a very professional attitud and was able to answer all my questions with ease. More

I went to Central Florida Toyota to look at a car. The salesman was snide. He showed me only the car I had inquired about (internet)and did not attempt to show me anything else within my budget. I left salesman was snide. He showed me only the car I had inquired about (internet)and did not attempt to show me anything else within my budget. I left with the impression that he didn't think a woman was a serious buyer (without her husband). As I was leaving I saw Coggin Honda on the other side of the road, so I stopped into their used auto area. I was greeted warmly by Mark Bhimani. I told him what I was looking for, and he took me to the lot and showed me a number of cars meeting my criteria. I liked one in particular, a Honda Accord, and he went to great lengths to show me all of the aspects of the car, and the Carfax report. I told him that I was still in the "looking" phase, and he respected that and allowed me to exit without any hassles. Two days later I returned to Coggin with my teenage son (whom the car was for). We had looked at cars at other dealerships, but I saved this one for last because I thought it would be the right one for my son. Again, Mark greeted me warmly; we looked at the various cars on the lot, and settled on the Accord. We did a single round of negotiating and settled on an "out-the-door" price which accommodated my budget. My son was thrilled, and I can honestly say the buying experience was pleasant rather than painful! Go see Mark if you are looking for a used auto. He is nice and honest and doesn't try to push you into something you aren't looking for. More