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Coggin Honda of Orlando

Orlando, FL

4.7
1,342 Reviews

11051 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 1,342 reviews

May 01, 2013

Had timing belt replaced charged $751.00 quoted $499.00 plus $135.00 belt tensioner ,not quoted a $50.shop fee and service specialist yelled at me when I mentioned what another dealership quoted also did More

by Ra11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe or George service specialist
May 16, 2013 -

Coggin Honda of Orlando responded

I am so sorry that you are unhappy with the service that you received at our dealership. Customer service is my top priority, and I never want any customer to feel like their issues have not been given adequate attention. Please know that your concerns regarding the unprofessional behavior of our staff members is being taken very seriously. While I have spoken with our Service staff regarding the situation, I am also interested in speaking with you regarding the interaction, as well as about the actual services performed. Please give me a call at 407-792-1211. Again, my apologies for the situation, and I look forward to speaking with you. Best regards, Jerry Lovins, General Manager

April 26, 2013

I went to Coggin Honda to find a good car and was hoping for great service. My expectations were unexpectedly met. I was helped by Edgar Rodriquez. He was efficiant with the whole process of buying car. I h More

by Monicah84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Rodriquez
Apr 26, 2013 -

Coggin Honda of Orlando responded

I am so glad that we were able to meet and even exceed your expectations! More importantly, I am thrilled that Edgar made the entire process so pleasant and hassle-free. If you have any questions, don't hesitate to contact us, 407-851-9118. We are always happy to help. Also, thank you for your feedback. We truly love hearing from our customers and look forward to your next visit. Best regards, Jerry Lovins, General Manager

April 21, 2013

He was real awesome! Helped me all the way. Was very accommodating. Gave me a good deal. Negotiated it very professionally too. He wasn't intimidating, a bit funny and really he was great! More

by Justearned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gunter
Apr 22, 2013 -

Coggin Honda of Orlando responded

I am so happy that you had such a positive experience at our dealership and that Jerry made the entire process so pleasant and hassle-free for you. If you have any questions, don't hesitate to contact us, 407-851-9118. We are always happy to help. Thank you for your feedback, and we look forward to your next visit. Best regards, Jerry Lovins, General Manager

April 21, 2013

This is my 8th new car purchase from Coggin Honda of Orlando. I cannot more effusive about this experience. The three gentlemen above...showed professionalism, expertise and great customer care. More

by Jimmy1936
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose "Smiley" Fernandez, Jeff Berlin, Nelson Merced
Apr 22, 2013 -

Coggin Honda of Orlando responded

First, thank you so much for taking the time to review your experiences at our dealership. We love hearing from our customers and truly appreciate your feedback. Second, I am thrilled that you have had such great car-buying experiences at our dealership and, especially, with Nelson, Jeff, and Jose. Feel free to give us a call with any questions that you may have, 407-851-9118. We are always happy to help. Best regards, Jerry Lovins, General Manager

April 19, 2013

We have used Coggin Honda before in association with our Costco membership. We have been driving a Honda now for 11 years and having always been told that Honda was a "work horse" we returned. We had ever More

by jonmtwain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Spears
Apr 19, 2013 -

Coggin Honda of Orlando responded

I am thrilled that you had such a great car-buying experience at our dealership and that Michael was so helpful and knowledgeable throughout the entire process. If you have any questions about your new vehicle, don't hesitate to contact us, 407-851-9118. We are always happy to help in any way that we can. Thank you so much for your feedback, and we look forward to your next visit. Best regards, Jerry Lovins, General Manager

April 16, 2013

The car is great but I was unhappy with the Finance Manager.I was promised a certain interest rate sigbed a contract but the next day I was called and given somethinIg else needless to say a high rate! More

by gacostajr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kieth Mcook, Mike Moushon
Apr 16, 2013 -

Coggin Honda of Orlando responded

I am glad that you are happy with your new car. However, I am concerned about the issues you have raised regarding financing. Total customer satisfaction is our goal, and I truly want you to feel happy and confident about your entire experience with our dealership. While we make every attempt to get customers the rate that they want, there are parts of this equation that are outside of our control. As such, I would appreciate the opportunity to speak with you to discuss this process in more detail, clarify any inconsistencies, and make things right with you. I never want a customer to feel like profit was placed above their needs. Please give me a call at 407-792-1211. Thank you for your feedback, and I look forward to speaking with you. Best regards, Jerry Lovins, General Manager

April 16, 2013

I just wanted say thank you for the great experience that my wife and I had when purchasing our 2013 Honda Accord Sport from Coggin earlier this month. I have purchased many cars from many different dealers More

by tnickley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bryant
Apr 16, 2013 -

Coggin Honda of Orlando responded

Thank you so much for your kind words about our dealership. I am thrilled that you had such a positive, rewarding experience with Sean. If you have any questions about your new car, don't hesitate to contact anyone at our dealership, 407-851-9118. We are always happy to help in any way that we can. Again, thank you for your feedback and know that we are truly grateful to count you as a member of the Coggin Honda of Orlando family. Best regards, Jerry Lovins, General Manager

April 12, 2013

Edwin is an excellent salesman and has handled our needs for a new vehicle will excellent results. We love working with him and the staff at Goggin Honda and wish them all continued success. We always recom More

by yamsamoht1947
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Rodriguez , Elyin Perez
Apr 12, 2013 -

Coggin Honda of Orlando responded

I am so glad that you had such a great experience at our dealership and, especially, with Edwin. If you have any questions, don't hesitate to give us a call, 407-851-9118. We are always happy to help in any way that we can. Thank you for your feedback, and we look forward to your next visit. Best regards, Jerry Lovins, General Manager

Apr 12, 2013 -

yamsamoht1947 responded

Edwin Rodrigues was the sales person

April 10, 2013

Rude customer service regarding a deposit. The should make things more clearing when doing transactions over the phone. The vehicle test driven was honda certified but it needed alignment, transmission w More

by Marinella
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick mananger
Apr 24, 2013 -

Coggin Honda of Orlando responded

I am sorry that you had such a frustrating experience at our dealership. Please know that your concerns are being taken very seriously. Customer service is my top priority, and I never want someone to feel like they were given incorrect or misleading information, whether they are speaking with a team member on the phone or in person. I would really appreciate the opportunity to speak with you in greater detail regarding your experience in order to clear up any inconsistencies and restore your trust in our dealership. Please, give me a call at 407-792-1211. Again, my apologies that these events occurred, and I look forward to speaking with you. Best regards, Jerry Lovins, General Manager

March 29, 2013

I originally browsed through the internet to look for my Honda Touring.When I clicked on the Quote site I was e-Mailed a quote within a few minutes. I wasn't ready to purchase a vehicle at that time so I ex More

by 20thetouring1352
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Macera & Jose Fernandez
Mar 29, 2013 -

Coggin Honda of Orlando responded

I am so glad that David and the rest of the team at Coggin Honda of Orlando were able to help you find the perfect Honda Touring for your needs. If you have any questions about the vehicle, don't hesitate to contact us, 407-851-9118. We are always happy to assist you. Thank you so much for your feedback, and congratulations on your new Honda! Best regards, Jerry Lovins, General Manager

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