Coggin Honda of Orlando

I first went to the Coggin Website and got "pre-approval" for a new Honda Accord. Over the next few days I received several phone calls and emails inviting me to come in and look at their inventory. I got for a new Honda Accord. Over the next few days I received several phone calls and emails inviting me to come in and look at their inventory. I got in contact with an Internet Sales rep and told him exactly what I was looking for. I tried to make it clear to him that I have a packed schedule and was not in the mood to have my time wasted. I asked him to please let me know if he could not meet my wishes. He assured me that he could, so I made an appointment with him. I met with him a couple of days later. Within 20 minutes he offered me an overly inflated payment for an Accord. I told him that I had already made him aware of what I wanted. He said there was nothing he could do. I thanked him for his time and left. The next day he called me back and apologized. He said he "went to bat for me" and got me a deal. Funny how things change. I agreed to meet with him again, but also requested again that he not waste my time. I had three appointments that morning that I had to keep. He promised he would make it quick. Long story short, we came to an agreement on a deal. I signed all the paperwork, they gave me the keys and owners manual. I was just waiting to sign the final paperwork. I missed two of my appointments, waited two and a half hours, for them to come back to me and tell me that they could not go through with the deal they had proposed. I have never felt so jerked around in my life! I was a repeat customer with Coggin, had an approved credit rating, been on my job for almost eight years, been at my residence for almost 3 years, and they still tried to con me. I will never step foot in that dealership again and I strongly suggest that no one else does!! I have since been, not pre-approved, but bank approved for a loan greater than the one I was negotiating with Coggin Honda. I am now driving a brand new Toyota, and couldn't be happier with the experience I had purchasing it. I find it very upsetting that in today's market that there are still businesses that don't respect the buyer's power. Coggin Honda, and all of it's employees and executives should be greatly ashamed of themselves. I seriously doubt that Mr. Charles Oglesby, President and CEO of Asbury Automotive Group, will be pleased with the letter I am currently drafting to him directly. More

This is by far the best new automobile purchase I have This is by far the best new automobile purchase I have ever had. The Internet Sales Manager, David Drenning was courteous, and professional. Dea This is by far the best new automobile purchase I have ever had. The Internet Sales Manager, David Drenning was courteous, and professional. Dealing with Mr. Drenning made you feel like you met a salesman who had the customer's interest at heart. I must say this dealership functions as a team focused on customer service and satisfaction. My first contact with Coggin Honda of Orlando was through Rosmarie. She contacted me in response to my American Express Buyer's Program. Her enthusiasms came through the telephone and she set up an appointment with Dave Drenning who was immediately available when we arrived. He determined the model vehicle and features we wanted, ensured it was available and facilitated the appraisal of our trade-in. He was very professional and did not try to push the sale and despite his relatively laid back approach, we had an agreed upon deal in about two hours which included the test drive. While we were completing some paperwork, Tom Maier who works in the front office area took the new car to the detail shop to make sure it would be detailed as quickly as possible. This didn't seem to be part of his job description but it clearly reflects the team effort that the personnel of this dealership put into their sales. Overall, I would recommend Coggin Honda of Orlando to any of my friend, and even my mother, if she were alive! For the record, this is the first time I've ever been to Coggin, I'm not related to anyone who works there, and don't know anyone who works there. But they made me feel like I was a very important customer the whole time I was there. Coggin Honda of Orlando is a super dealership in my opinion. And Dave Drenning is a super salesman. More

THE FACILITY AND ATMOSHERE WAS EXTREMELY NICE. I FOUND THE PEOPLE TO BE VERY FRIENDLY AND HELPFUL. I REALLY LIKE THE SALES PERSON (MR. HENRY BROWN). HE IS THE MAIN REASON I GOT A CAR FROM COGGIN HONDA. THE PEOPLE TO BE VERY FRIENDLY AND HELPFUL. I REALLY LIKE THE SALES PERSON (MR. HENRY BROWN). HE IS THE MAIN REASON I GOT A CAR FROM COGGIN HONDA. I INITIALLY VISITED THE HONDA DEALERSHIP LOCATED IN WINTER HAVEN, FL. BUT, MR. HENRY BROWN PROVIDED ME WITH ALL THE INFORMATION I NEEDED IN ORDER TO MAKE MY DECISION. HE'S AWESOME. More

Fast friendly service. Enjoyed working with sales person, did not feel pressured. Worked with us on price. We were able to test drive multiple cars without dealer so we could really ge ta feel for the car wh did not feel pressured. Worked with us on price. We were able to test drive multiple cars without dealer so we could really ge ta feel for the car which we appreciated. The car dealership was clean. More

For me, buying a new car is a very anxiety-provoking experience. As soon as I began speaking with Nelson, he took all the nerves away and went above and beyond as a dealer. The service was outstanding a experience. As soon as I began speaking with Nelson, he took all the nerves away and went above and beyond as a dealer. The service was outstanding and with Nelson, I did not feel pressured or hassled in any way. As a first-time new car buyer, I was extremely pleased with my decision to go with Coggin of Orlando. More

When my wife and I walked into the dealership,we weren't sure what to expect.We walked in to meet smileing faces and greetings of very helpful people. David and Ted were very professional in their dealings sure what to expect.We walked in to meet smileing faces and greetings of very helpful people. David and Ted were very professional in their dealings with us.They were most helpful in assisting us in making our decesions in aquiering an Odyssey Van.I have recommended to my freinds to visit this showroom and ask for these two professional sales people. More

My wife and I were looking to lease a civic or accord. We did not have a prefernce before the test drive, but wanted whichever my wife preferred. Cricket emailed us price quotes and we set a date to do a te did not have a prefernce before the test drive, but wanted whichever my wife preferred. Cricket emailed us price quotes and we set a date to do a test drive. My wife ended up living the civic so we decided to lease it. We were given a very fair amount for our trade and Coggin Honda worked with us on the numbers to make sure the lease (and buyout) were within our range. There were no surprises and no hidden capitalized costs, and we weren't pushed into the accord (the more expensive of the two). The whole experience was professional and stress free. I would recommend cricket and Coggin Honda to anyone looking for a great new Honda. More

Elyin Perez leased me a 2010 Accord. I had negative equity in a car worth nothing, I walked feeling that Elyin and Honda helped me get out of a bad situation and into a nice new ride. If you are inter equity in a car worth nothing, I walked feeling that Elyin and Honda helped me get out of a bad situation and into a nice new ride. If you are interested in a Honda, I would go to Coggin and ask for Elyin to look at your situation and find the best option for you. More

My experience at Coggin and with Elyin Perez was the best car buying experience I've had. As a female, I am always faced with prejudice. Sales persons talk down to me or "dumb" things down so I can underst car buying experience I've had. As a female, I am always faced with prejudice. Sales persons talk down to me or "dumb" things down so I can understand. However, Elyin treated me with respect from the beginning. I had done my research prior to the test drive and knew exactly what I wanted. I walked in, told him what I wanted, and I was immediately put into the car I had described for a test drive. No "alternative options", no questions. Then came the "negotitations". I have a set budget and a definite limit for my monthly payments. Elyin, along with the sales manager and the finance specialist were able to work around some numbers and work with different financing institutions to keep me under my limit. The BEST customer service came toward the end of the sale. The only model they had on the lot with exactly what I wanted was white. I did not want a white car, I really wanted a royal blue pearl. Elyin looked up all the inventories in all of the Honda dealers in FL and found the EXACT car I wanted, however, it was locate at a dealership about 160 mi away. Elyin PERSONALLY drove down to Ft. Myers to pick up the car the very next day. I had my brand new car 24hrs after I went to test drive. I highly recommend Coggin Honda in Orlando to ANYONE looking for a new car. More

We recently visited Coggin Honda of Orlando for a new Honda CR-V. We were greeted by a Sales Associate named Elyin Perez. From the beginning, his knowledge, friendliness and attentiveness to our purchase Honda CR-V. We were greeted by a Sales Associate named Elyin Perez. From the beginning, his knowledge, friendliness and attentiveness to our purchase requirements made us feel comfortable. While we had a test drive around the blocks, Elyin was eager to show us the vehicle's features, and answered all questions that we had about the vehicle. When it came time to sit down to discuss pricing, as expected with any car purchase, there were back-and-forth negotiations. However, througout this process, Elyin and the staff at Coggin Honda of Orlando have been very professional and respectful. We really commend Elyin and Coggin Honda for this. We were able to come to an agreement on pricing and completed the sale a few days later, when the car with the color we like was picked up and driven back to Orlando by Elyin. We would also like to recognize the Finance Manager, Tam Pham, for helping us determine the most suitable financing option. He made sure that we had all of our questions answered, and all options presented/discused. In addition, Tam verified that all necessary paperwork was thoroughly explained/completed and signed even though it was getting very late at night. We enjoy the Honda CR-V. Being a highly-rated compact SUV, it assists us in tasks which cannot be performed by a sedan; and yet, this vehicle does not consume a lot of gas like other SUVs in its class. Overall, we enjoyed our visit at Coggin Honda of Orlando, and would recommend this dealership for new car purchase, especially Elyin Perez and Tam Pham for their knowledge, friendliness and professionalism. More