Coggin Honda Jacksonville

I went to the dealership looking for a used vehicle and to pay $3000 or less (including tax and tag). The salesman who greeted me, Gary Sumter, was very patient and took the time to ensure that I was satis to pay $3000 or less (including tax and tag). The salesman who greeted me, Gary Sumter, was very patient and took the time to ensure that I was satisfied with the price and condition of the vehicle I eventually agreed to purchase (2001 Chevy Metro). He permitted my mechanic come to the dealership to inspect the car and assisted me in acquiring insurance for the vehicle. He's an excellent saleman! Well, during his inspection, my mechanic found that the front axles and struts on the car were in major need of replacement. He explained to Gary and the manager the bad condition of these parts and the cost for replacements and labor (total of $500). And, without hesitation, the manager agreed to deduct the $500 from our negotiated price of the vehicle. I truly did not expect for him to agree to my request! What a surprise! Talk about providing customer satisfaction!! I would say that my overall experience at this dealership was VERY GOOD!!! The staff was very friendly and respectful; NOT PUSHY. And, Gary ensured that all my questions were answered and my purchase requirements were met. I was provided with great customer service! Thank you so much! More

Avery, the Internet Sales Manager, was nice to talk to, but would not be specific when we asked direct questions. Jamie, the finance person, lied to us, telling us that we were REQUIRED to purchase the ex but would not be specific when we asked direct questions. Jamie, the finance person, lied to us, telling us that we were REQUIRED to purchase the extneded warranty. When we finally purchased the car, none of the extended warranty paperwork was included in the final documents to us, but the purchase cost was included on the contract. Today, I called the dealer to find out why we haven't received our new tag yet, and was told that they haven't processed the paperwork with the state to issuethe tag, and thatI will have to go to the dealer to get another temporary tag. I have used Coggin dealers before, and this is NOT the experience I have experienced in the past. More

Norman Danuels great sales associate,knows his pruduct and has all the answers.He is honest and makes no promises,tells you like it is.Don in finance was great and did an excellent job,they make a great and has all the answers.He is honest and makes no promises,tells you like it is.Don in finance was great and did an excellent job,they make a great team. More

Great from the moment we arrived on the lot. It was a Sunday and the dealership opened at 11 am. We arrived at 10:45 am and were greeted by Gino Paunetto (Sales). He was non-intimidating and made the e Sunday and the dealership opened at 11 am. We arrived at 10:45 am and were greeted by Gino Paunetto (Sales). He was non-intimidating and made the experience from start to finish a pleasant one. The early bird catches the worm...Gino proves this! More

After our wonderful experience at Coggin Honda, My Family considers Gino Paunetto our sales representative, part of our Family now! I will say that "being taken care of" in all aspects of vehicle dealings... considers Gino Paunetto our sales representative, part of our Family now! I will say that "being taken care of" in all aspects of vehicle dealings.....is their specialty! We are very pleased, Also a Thank You to Ron Smith :) More

My experience with Rodney Hayes at Coggin Honda, Jacksonville was exceptional in every way. Prior to pulling in at Coggin Honda, I stopped first at CarMax. I was there looking around for at least 3 Jacksonville was exceptional in every way. Prior to pulling in at Coggin Honda, I stopped first at CarMax. I was there looking around for at least 30 minutes and not one sales person said hello or asked to help me in any way. Needless to say, I walked out and pulled in at Coggin. Before I even got out of my car, Rodney was walking to greet me and offer his help. I informed him of my dilemma and what I was looking for in a vehicle. He was extremely friendly and helpful. He had made my experience with Coggin great and I drove away in a beautiful car that well suits me. I will highly recommmend Rodney and the rest of the staff in their search for a new/used car. Thanks so much for all your help. More

Xaviera & Cooky made this a very easy experience. They were wonderful to deal with on this purchase. The only time it was not pleasant was in the Financial office with Jamie. He does not take no for They were wonderful to deal with on this purchase. The only time it was not pleasant was in the Financial office with Jamie. He does not take no for an answer when trying to sell the warranties. After saying no about 4 times and 30 minutes later he processed my paper work. I would use Coggin again and will recomend it to my friends and family. I love my new car. More

I found the staff to be extremely pushy and deceptive, my individual salesperson was very helpful and friendly, but when I tried to leave I was confronted by multiple managers about why I wasn't buying the c individual salesperson was very helpful and friendly, but when I tried to leave I was confronted by multiple managers about why I wasn't buying the car then. Having been in car sales previously I found they used dishonest techniques designed to deceive and intimidate customers into buying. After informing them that I bought a brand new vehicle I continue to receive at least 3 phone calls a day in addition to emails. More

A good overall experience. The sales consultant was extremely knowledgable about the product and very likeable. Probably the worst thing about the experience was the visiting with the financial manager extremely knowledgable about the product and very likeable. Probably the worst thing about the experience was the visiting with the financial manager. Though Jamie was very nice, I wasn't expecting to have all the options added at that point. I started at one price/payment and by the time I left the financial area, the price/payment had increased substanially. I could have walked out at that point but Jamie had convinced me to add the options available so now, instead of a monthly car payment, I have a mortgage payment. I am starting to like the vehicle more and more but I haven't made the first payment yet and I think I need to go to school just to learn how to operate all the controls. I went in to try a lease and was convinced to buy instead. I haven't decided if it was the smart thing to do or I'm just soft in the head. More

The reasons we were so happy with Howard were: He was informative about the car and did not pressure us in any way to buy the car. informative about the car and did not pressure us in any way to buy the car. More