Coggin Honda Jacksonville

Worst car buying experience I bought the black edition ridgeline closed very late and the dealership wasnt able to detail the truck so it still had tape residue from delivery. Th I bought the black edition ridgeline closed very late and the dealership wasnt able to detail the truck so it still had tape residue from delivery. The next day i wash the truck I noticed two dents in the cab . Dealership sent to dent guy and he said he couldnt do it. drive an hour to the dealership, dropped off the truck on wednesday suppose to pick it monday. after the 4th trip to the dealership and two rentals later i finally have my truck detailers did horrible job. With al the headache and stress they put me thru they never offered anything like free oil change or roof rails. 3 times i was promised the truck would be done and they would drop it off. It never happened. More

Used vehicles untrustworthy Everywhere I've ever purchased a used vehicle there was some sort of inspection process performed by the dealer's technicians prior to the vehicle hit Everywhere I've ever purchased a used vehicle there was some sort of inspection process performed by the dealer's technicians prior to the vehicle hitting the lot. Apparently Coggin is the exception to the rule. I purchased a used vehicle from Coggin recently, only to find out there was a heavily corroded brake line that did not last a week post-purchase. Fortunately i am capable of making repairs myself, but one who is not would have been extremely unfortunate. The repair cost would have been substantial if made by a facility, and numerous other issues have been found since that would not have escaped an inspection by a trained technician. The safe bet would be to find a shop that invests the time to seperate possible trouble vehicles, or at least ensure they are worth selling. For such a large auto group, I find my experience unacceptable. More

Poor communications, NONE, Vehicle NOT repaired. Took my daughters Honda in to repair a noise. Explained to service advisor as best as I could to what it could be, and asked that problem be diagnose Took my daughters Honda in to repair a noise. Explained to service advisor as best as I could to what it could be, and asked that problem be diagnosed and that I be advised.Called twice during day to check on vehicle, but got no response, phone was not answered nor was my request for a call back acknowledged. Finally got a call back at 5:30pm advised vehicle need to stay over night, and I would be called by 9:30am next day. Right, no phone call by 9:30am, I finally received a call after 10am advising me that two engine supports needed to be replaced and there was a noise in the A/C compressor. I authorized repairs. Follow-up during the day produced no results, finally about 5:30pm I received a call stating vehicle was ready. After spending $1500, problem AS NOT repaired. Nest day I took car to an INDEPENDENT GARAGE and got problem resolved. More

Oil changeI Took my car in for an oil change. Had an appointment for 5:15 P.M. and showed up at 5:00. I was told that they were backed up and it would be a long w Took my car in for an oil change. Had an appointment for 5:15 P.M. and showed up at 5:00. I was told that they were backed up and it would be a long wait. O.K. Fine I was not in that big of a hurry. About 7:00 P.M. The service person tells me they have completed the oil change and recommended that I have my cabin air filter replaced for $60 because it was really dirty. I know this in fact was not true as I had replaced it with a genuine Honda filter in February for $20 in about 5 minutes time. I bring my two cars both of which I bought new in the past 3 years to the dealer for service knowing that I will pay extra but expecting better service and to be treated fairly. On top of the attempted $60 dollar fleecing, I was also told that if I wanted the complementary car wash (what I consider part of the $45 dollars I pay for the oil change) it would be at least another 45 minutes. This is not the first time I have been less than satisfied with the service at Coggin. My thought is a company does not treat a valued return customer this way if they wan't to keep them. I like Honda they make a great product, and I got a good deal on the cars when I bought them but the after the sale service seems to be hit or miss and lately it's more miss than hit. This type of thing really will have an impact on where my next car purchase is made. More