Coggin Honda Jacksonville
Jacksonville, FL
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Excellent service Upon arrival we were greeted right and was offer complimentary beverages. Our salesman Alberto had everything ready and the buying of our car went sea Upon arrival we were greeted right and was offer complimentary beverages. Our salesman Alberto had everything ready and the buying of our car went seamlessly. More
Made Right Jeremy, as usual, ensures that my visit to the Service Center was rectified without delay. He and Mr. Andrew Sims provided me top-level customer servi Jeremy, as usual, ensures that my visit to the Service Center was rectified without delay. He and Mr. Andrew Sims provided me top-level customer service from start to completion of the servicing of my vehicle. I will continue to work with Jeremy with my vehicle, and with Mr. Sims with any customer service concerns. A happy customer. More
Great and quick quality service Great service they are quick I didn't stay there long I was able to sit and watch a movie while they service my car enjoyed..... Great service they are quick I didn't stay there long I was able to sit and watch a movie while they service my car enjoyed..... More
Alberto is a true professional We have now purchased 5 vehicles from Coggin Honda and had the pleasure of working with Alberto through the last 3. The effort and attention that he s We have now purchased 5 vehicles from Coggin Honda and had the pleasure of working with Alberto through the last 3. The effort and attention that he shows his customers is above and beyond what is expected. You’ve earned lifetime customers! More
Very Professional. Outstanding customer service! I came into Coggin Honda expecting to purchase a new vehicle, which I did. However, I was expecting to be dealing with a smartalec and someone that d I came into Coggin Honda expecting to purchase a new vehicle, which I did. However, I was expecting to be dealing with a smartalec and someone that didn't really care about customers. Alberto and Halil were exactly opposite. This was my first time purchasing a new vehicle and I did not know what to expect other than the above. I literally could not have done this without the excellent customer service from Alberto and assistance from my Father. Alberto was extremely knowledgeable about what he was talking about and doing. He was very down to earth which is always an A+ to any customer such as myself. Recommended dealer 10/10! This is the place I want to bring my friends to and the dealer I want my friends to meet. A++!!! More
Frustrated customer Came in because 2 of my door locks were bad. They were intermittently locking and unlocking. I was there for several hours. Technician said he had d Came in because 2 of my door locks were bad. They were intermittently locking and unlocking. I was there for several hours. Technician said he had done a diagnostic on the vehicle . When finished ,brought my car up , I paid $155.00 to have it fixed...fine. Upon leaving the dealership, click, click, click! Problem still there, turned right around before even leaving; parked my car walked back inside and asked to see Sevice Manager. He brought up technician. We all talked, tech took car back, (let me just say this.... I have a Fit, the tech was a very large man, as he tried to squeeze himself into my car... sliding down my seat, he messed up the foam inside the seat!) 30 minutes later he brought it back to me. I asked what he did to fix the problem. He told me he removed a fuse!!! For that I paid $155.00 dollars!!!plus NOW the driver seat is Scrunchie ... had to manipulate the foam to make the seat not lumpy! Told the service manager about the seat, he could not do anything about that then gave me a coupon for an oil change ! I tell you what, my seat did Not look like that when I came into the dealership AND it should have looked the same when I left! Not too with this dealership More
Outstanding Sales Experience This was actually a pleasant car buying experience! Mr. Alberto Diaz is a very professional salesman. He was very knowledgeable of the vehicles and a This was actually a pleasant car buying experience! Mr. Alberto Diaz is a very professional salesman. He was very knowledgeable of the vehicles and answered all of our questions. I liked that he was not pushy to sell and was very patient with all of my questions. Although the Dealership was busy we felt everything was done in a timely manner. From start to finish it was an outstanding sales experience! More
low key no hassle experience I found your staff to be very professional. I would recommend you to others. Clean dealership. Your umbrella is a nice addition to my collection. I found your staff to be very professional. I would recommend you to others. Clean dealership. Your umbrella is a nice addition to my collection. More
Completely unprofessional behavior from new car sales I went in today with the intention of buying a new car. When I arrived at the dealership they unfortunately did not have the color I wanted (claimed t I went in today with the intention of buying a new car. When I arrived at the dealership they unfortunately did not have the color I wanted (claimed to have been sold prior to me arriving). I inquired about having the color I wanted brought to the dealership so I could buy it. The sales associate, Tyson, informed me that I would have to put down a deposit to have the car shipped to their dealership. I told him I was not interested in putting down a deposit and suddenly he became very angry and hostile. I was insistent that I would not give them any money unless I was leaving with the car that day. After some back and forth, he went to get a written quote. His demeanor during this time was very condescending. When he returned he started showing me the numbers for the car and stated I would have to pay a $500 fee to have the car I wanted brought to their dealership. I told him I was not interested in paying an extra fee to get the car. I said thank you for his time and walked away. As I was leaving he called me an expletive. This type of behavior is completely unprofessional I was very excited to buy a car today but unfortunately had a terrible experience at coggin honda. I will not be going back to give them any business and would not refer my friends or family to them. More
Excellent Customer Service Sergiy And Alberto were a dream to work with. Not at all what you think you will encounter with a car purchase....friendly, respectful, upfront, and n Sergiy And Alberto were a dream to work with. Not at all what you think you will encounter with a car purchase....friendly, respectful, upfront, and no pressure. Thank you both and I will recommend you to anyone in the market for a new Honda. More