Coggin Honda Jacksonville

This experience is exactly why I never go to a dealership for service. After reading all the one-star reviews about recalls, I can confidently say this dealership lives up to that standard. I had a recall for service. After reading all the one-star reviews about recalls, I can confidently say this dealership lives up to that standard. I had a recall on my vehicle since last year and was finally able to get it fixed in March 2025. When I first called, I was told they didn’t have the part. I asked how I would know when they got it, and the response was, “Just keep calling,” which is completely unacceptable. Instead, I called the recall hotline, and they scheduled an appointment for me and got the dealership to order the part. A week before my service, I called to confirm my appointment—everything was supposedly good to go. Then, the day before, I got a call telling me my gas tank needed to be half full or less and that the service would take four days because I was dropping it off on a Friday, and they don’t have many mechanics on Saturdays. No loaner vehicle was offered because they were all out, and I was told to wait until February when it would be less busy. I followed that advice, scheduled a Monday appointment in early March, and received confirmation. Then, the day before, I called to confirm again—only to be told recall appointments must be booked at least a week in advance. If that was the policy, someone should have contacted me when I originally scheduled it. Instead, I was pushed back another week. Fast forward to my actual appointment day—I coincidentally got a nail in my tire the day before. When I arrived, three different employees assured me they could patch it while doing the recall. I left my car, came back the next day, signed off on the work, and was charged around $34 for the patch. Since I never go to dealerships for service, I wasn’t familiar with their billing process, but the gentleman never charged me and I left thinking I was going to get an invoice. The next morning at 6:30 AM, my tire pressure light came on. I checked my tires, and the one with the nail was at 25 PSI—while the rest were 37 PSI. My tires should be between 32-33 PSI. Clearly, something wasn’t right. I called and asked for a service manager. A girl answered, didn’t say her name, and told me someone would call me back. Mike, the manager, eventually called, apologized, and said they would coach the mechanic—which did nothing for the inconvenience they caused and seems like a protocol on what to say. He told me to bring the car back in. When I inspected my tire with my partner, we didn’t even see a patch. What we did find were two nails in the same tire, one causing the leak. If they had done a full inspection, they would have caught this. When I brought it back, I met with Brendan, whose attitude completely changed once we started talking. He questioned whether I had gotten two nails after leaving the dealership (seriously?!). Remind you I only took my car home and it sat there until I drove it in the morning and the light came on. I asked him to show me the patch, and he said they would need two hours to lift the car and check—meaning they likely never patched it in the first place. It felt like Mike brushed me off to Brendan, and Brendan was just told to deal with it. This dealership is a joke. Brendan , Mike, and a lady that never gives her name when she answers the phone in service has no customer service skills. More

This experience is exactly why I never go to a dealership for service. After reading all the one-star reviews about recalls, I can confidently say this dealership lives up to that standard. I had a recall for service. After reading all the one-star reviews about recalls, I can confidently say this dealership lives up to that standard. I had a recall on my vehicle since last year and was finally able to get it fixed in March 2025. When I first called, I was told they didn’t have the part. I asked how I would know when they got it, and the response was, “Just keep calling,” which is completely unacceptable. Instead, I called the recall hotline, and they scheduled an appointment for me and got the dealership to order the part. A week before my service, I called to confirm my appointment—everything was supposedly good to go. Then, the day before, I got a call telling me my gas tank needed to be half full or less and that the service would take four days because I was dropping it off on a Friday, and they don’t have many mechanics on Saturdays. No loaner vehicle was offered because they were all out, and I was told to wait until February when it would be less busy. I followed that advice, scheduled a Monday appointment in early March, and received confirmation. Then, the day before, I called to confirm again—only to be told recall appointments must be booked at least a week in advance. If that was the policy, someone should have contacted me when I originally scheduled it. Instead, I was pushed back another week. Fast forward to my actual appointment day—I coincidentally got a nail in my tire the day before. When I arrived, three different employees assured me they could patch it while doing the recall. I left my car, came back the next day, signed off on the work, and was charged around $34 for the patch. Since I never go to dealerships for service, I wasn’t familiar with their billing process, but the gentleman never charged me and I left thinking I was going to get an invoice. The next morning at 6:30 AM, my tire pressure light came on. I checked my tires, and the one with the nail was at 25 PSI—while the rest were 37 PSI. My tires should be between 32-33 PSI. Clearly, something wasn’t right. I called and asked for a service manager. A girl answered, didn’t say her name, and told me someone would call me back. Mike, the manager, eventually called, apologized, and said they would coach the mechanic—which did nothing for the inconvenience they caused and seems like a protocol on what to say. He told me to bring the car back in. When I inspected my tire with my partner, we didn’t even see a patch. What we did find were two nails in the same tire, one causing the leak. If they had done a full inspection, they would have caught this. When I brought it back, I met with Brendan, whose attitude completely changed once we started talking. He questioned whether I had gotten two nails after leaving the dealership (seriously?!). Remind you I only took my car home and it sat there until I drove it in the morning and the light came on. I asked him to show me the patch, and he said they would need two hours to lift the car and check—meaning they likely never patched it in the first place. It felt like Mike brushed me off to Brendan, and Brendan was just told to deal with it. This dealership is a joke. Brendan , Mike, and a lady that never gives her name when she answers the phone in service has no customer service skills. More