Coggin Ford of Jacksonville

I found a 2004 F-150 Supercab on the internet. Filled out the interested inquiry online and spoke to Chyna first then Ashley. The price was $5002 and Ashley quoted me payment info and terms for that pric out the interested inquiry online and spoke to Chyna first then Ashley. The price was $5002 and Ashley quoted me payment info and terms for that price. I clearly expressed to Ashley that if the truck drives ok I would buy it. Made an appointment and showed up early. But I noticed around 11am or so before my appointment at 6:30 to 6:45pm the internet price jumped from $5002 to a little over $10k. At 11:40am I received an appointment confirmation from Chyna. I was sent an email on what the Dealer price and vehicle description was which matched what I had seen online. But again the internet price was listed at over $10k now when it was $5002 when I viewed it last night. So when I arrived at 6:12pm at Coggin Ford I was told that the truck had been sold. I say don't waste your time with this dealership as they are far far less than honest. I'm sure you're going to read some bs reply like so many out here that says "Sorry you had a bad experience, but we want your business" , but in reality a dealership that doesn't care equally about meeting the needs of every customer (big or little), not even being friendly enough to apologize or try and sell me something else doesn't deserve my business or yours. Be sure and comb thru the real reviews where you see 1-2 stars make your decision based on those. 2020-08-18 I get this from coggin: Donald, Thank you for taking the time to visit us, we really appreciate it. How did everything go?   If you could say there was one thing preventing you from moving forward, what would that one thing be? Thanks, Chyna More

Multi car buyer I have been dealing on this corner for 20 years. During this time I have walked out several times over salesmen's lack of honesty. Ernesto has sold me I have been dealing on this corner for 20 years. During this time I have walked out several times over salesmen's lack of honesty. Ernesto has sold me t least four automobiles and has been involved jointly on several. I find him to have excellent customer care after the purchase and no one else has came close. Although I have not been by the dealership in months, I will look up their inventory when I am ready to buy again. More

Transmission JUST out of warranty Our 2015 Ford Flex with 65,000 miles threw a transmission and we had an analysis from another Ford Dealership on the issue. We called FORD to see if Our 2015 Ford Flex with 65,000 miles threw a transmission and we had an analysis from another Ford Dealership on the issue. We called FORD to see if there was anything they would do to help us since the transmission was JUST 5000 miles outside of warranty and FORD flatly said no. When I called Coggin to ask for their help - they indicated that the car - EVEN though it had a service technician's analysis from another dealership - would need to be towed to their dealership for another service fee in order for them to verify that the transmission did indeed need to be repaired/replaced. They were unwilling to assist with FORD corporate and without saying it - told me that my 2 purchases from their dealership meant nothing. I'll never buy another vehicle from Coggin - NOR will I buy another FORD. More

Josh saved the day! We had a great experience here at Coggin Ford !! Thank you To Josh, Henry, and Sam!!! Very good people to work with !! Coggin Ford !! Thank you To Josh, Henry, and Sam!!! Very good people to work with !! More

Certified Used WRECKED car sold to us an they do NOTHING! We purchased the vehicle as a "Certified Used Vehicle" and the Ford Collision Shop Manager notices it has been wrecked! We have had this 5 days! and We purchased the vehicle as a "Certified Used Vehicle" and the Ford Collision Shop Manager notices it has been wrecked! We have had this 5 days! and they are giving us the run around. Refusing to let the dealer here in Savannah work on it, and putting us on hol ad giving us the "we'll call you back" routine. I have to take legal action against this dealer to get answers! STAY AWAY! More

Lemon Purchased a 2013 Fusion. Within days of purchase transmission started acting very odd by shifting very hard into gears. Often. Took it to 2 local tran Purchased a 2013 Fusion. Within days of purchase transmission started acting very odd by shifting very hard into gears. Often. Took it to 2 local transmission places and was told the transmission was in need of repairs. Called numerous 4+ times to dealership and was totally put off by both sales and service. After 3 trips back (60 miles one way), to the dealership with problems, they had there expert check it out and nothing wrong. I am 62 and this guy said that it was my imagination or that I haven driven a cat like this before. Nothing done. Insulting. After 2000 miles of ownership I started noticing oil under the car. Lots of oil. Took the car in again and was told that the engine was shot and would have to be replaced, which they did with some type of engine at their expense. Was also told the fuel system was bad and also replaced. Wow. I asked about the transmission issue and again was put off and told it was just fine.. After 1 month I received car back with absolutely no documentation or follow as to what was done. This is bad! So after 100 miles the transmission is even worse. Slams a lot now. Was told when I picked it up it was in great shape. Said with a smile. I felt relieved. Until days later when I ventured out to store during quarantine. Transmission is junk! I guess shows cant trust a sole anymore. This is the worse purchase of my life. I would not recommend this dealership for any type of business. I will take it to a local place and have it repaired after less than 3500 miles of ownership. Shameful! On May 31, I will be notifying all of my available friends, social media and numerous memberships of this transaction and interaction. I will allow 1 month from this response for dealership to respond. As I am both a senior and a retired decorated wartime veteran I thought it would have been different. Nothing matters anymore. More

Did not due what I paid for. I had the works done, oil changed, tires rotated, fluids topped off and general check over. After about 1 hr. they told me my truck was done. I had the works done, oil changed, tires rotated, fluids topped off and general check over. After about 1 hr. they told me my truck was done. When they pulled it up the tires were not rotated, and the window washer tank was almost empty. I was told that my tires did not need to be rotated, . this is after 7000 miles and I believe you are suppose to rotate them every 5000 or 6000 miles. They took it back into shop and rotated tire and filled washer fluid. It makes me wonder if they did anything except change my oil. I will probably go back but I will make sure everything is done. After warranty is up I will find someone else to do Maintenance. More