Coggin Ford of Jacksonville

I will never use again. Bunch of con artists and don’t return your call. Sold me a used van and even though the engine oil light came on I was brushed off saying oh, probably because we were on a hill. return your call. Sold me a used van and even though the engine oil light came on I was brushed off saying oh, probably because we were on a hill. Flash forward and car is stalling while driving, broken oil pressure switch. Also AC doesn’t work. Talked into buying warranty, but they don’t tell you there is NO ONE approved to do the work, and the warranty company can deem just about anything as preexisting, We were also told we could cancel it if we changed our mind, We did when we realized there was no one to do the work within 2 weeks but we called the company and they said call the dealership. The dealership NEVER CALLED US BACK AFTER MULTIPLE CALLS. Total rip off. More

Last time we use this dealership. Three appointments to get a recall completed and part is not available each time we arrive. Different story as to why not ordered each time. Poor communication and lack of get a recall completed and part is not available each time we arrive. Different story as to why not ordered each time. Poor communication and lack of knowledge or understanding how process works with the people making appointments. Latest appointment I was assured part had time to arrive. Found out service department, Spencer Deal, advised schedulers part would not be available but no one called me to save me wasting another trip to the dealership. More

This is the worst customer service experience I've had in a long time. I went in with my car on Tuesday, September 8th for an appointment at 10:30 am because a piece flew off while I was driving. Since I was a long time. I went in with my car on Tuesday, September 8th for an appointment at 10:30 am because a piece flew off while I was driving. Since I was there anyway, I asked for a quote for a tune up service and was asked to wait a few minutes and she'd let me know about the quote. After waiting an hour I went over and asked Terry Workman to please give me a call if it would be later than 4 pm so that I could schedule a rental because I had to be somewhere at 6 pm. Terry called at 6:15 asking if I decided to get work done that I had already declined at 12 pm. I asked if it would be ready in the am and she said it should be. I called just before lunch the next day to find out if I needed a rental and was told she'd call me back in 5 minutes and she never called back. I went in later in the afternoon on the second day to get a status and was sent away in a rental. I asked if that meant it would be another day and was told she didn't know because someone was at lunch (I assume it was the mechanic). I get that things are crazy due to Covid-19, but a little communication goes a long way. I don't expect express service either, I just wanted to be able to plan. The money I've spent on Ubers could have easily covered a rental and cut down on interactions with all the different people whose cars I had to be in. I finally picked up my car Saturday, September 12th and got in to drive off and It didn’t want to start, and the engine light was on. I tried starting it 3 times before going back inside and handing my keys back over. After an hour of waiting the mechanic handed me the keys and said, “sorry about that I forgot to connect the 2 cables to…”. After paying a nearly $4200 bill, $2900 just for labor no one should be “forgetting” anything. I didn’t bother arguing though, I was just happy to finally have my car back. Driving home I noticed that my car felt like it wanted to cut off and was hesitating as I drove it. I decided not to deal with Terry Workman my original service advisor and called the service department assistant manager, Edward McKeon who asked me to bring it back in for observation overnight. On my way to pick up a rental the Enterprise driver let me vent about my dissatisfaction and said to me sadly that “it is not the first time he has heard bad things about the service department”. I’m very disappointed and will not be doing business with Coggin Ford in the future. More

I am very disappointed with my experience at coggin Ford service department. I set an appointment and brought my truck in for intermittent stalling issues. $158 later I was told 100%, it was because of my service department. I set an appointment and brought my truck in for intermittent stalling issues. $158 later I was told 100%, it was because of my catalytic converter and it needed replaced. I replaced my catalytic converter just to have the truck break down and stall again 2 months later. I brought the truck back in with an appointment at 9:00 a.m. on a Monday morning. my plan was to wait but I was told they had a backlog from Saturday and they probably couldn't get to it until the afternoon. I was called at 3:00 that afternoon being told they couldn't find anything wrong with my truck but again I was charged with a service fee. I used my truck to make a living and I'm all over the town and now I'm afraid to drive it. I asked him if they would keep my truck until they can find the problem and give me a loaner so I can continue to work with no response back. I don't feel that it was fair that I was charged when they didn't figure out the problem. they claim they have stated the art computer system and service bays but if the Ford dealer can't find out what's wrong then what do I do. they claim they tried as hard as they could but couldn't copy the problem which makes me feel like I'm being called a liar. Now I'm in a serious situation needing to work. I will never go back More

I've done business three times at the service department, all three were awful. Either they don't fix the problem or repair the wrong part. And don't bother scheduling an oil change or you'll be waiting for all three were awful. Either they don't fix the problem or repair the wrong part. And don't bother scheduling an oil change or you'll be waiting for two hours. Why do they they offer reservations if they don't take in your car in the shop until you've been waiting an hour. Don't ask Lou, he'll just blame the call center in Georgia. Absolutely terrible customer service. More