Coggin Ford of Jacksonville

Wuoooo súper atentos y especiales todos los trabajadores, atención personalizada, nos ayudaron en todo lo que necesitamos! atención personalizada, nos ayudaron en todo lo que necesitamos! More

Best sales and customer service ever. Never bought a car so easily. I would do it again. My salesman was so knowledgeable about the car and made my wish list come true. Thank you. Never bought a car so easily. I would do it again. My salesman was so knowledgeable about the car and made my wish list come true. Thank you. More

Very poor operations. I wasn't informed about my monthly payment rate and the sales representatives were unorganized and confused. When I asked why I wasn't informed about I wasn't informed about my monthly payment rate and the sales representatives were unorganized and confused. When I asked why I wasn't informed about the monthly rate I was told they don't usually provide that info. I worked with a Juan Martinez and I'm very dissatisfied. I will be oruchsing with Caravan who are upfront about my payment, interest rate and down payment. More

I apologize upfront for the length of this post but it is worth your time if you are considering taking your vehicle in for service/repair at Coggin Ford on Atlantic Blvd. In Jacksonville, FL. it is worth your time if you are considering taking your vehicle in for service/repair at Coggin Ford on Atlantic Blvd. In Jacksonville, FL. Last week Wednesday I was getting ready to leave work and I was abruptly halted by the fact that my 2010 Ford F-150 Lariat would not come out of “Park” (Come to find out that this is a VERY common problem that Ford is aware of). After several minutes of basic trouble shooting without any tools I was unable to get the truck to come out of park. So, I left my vehicle at work overnight and called Coggin Service to make an appointment for the next day, they were very accommodating and promptly made an appointment for 11:00 AM the following day. Thursday morning came along and I was still unable to get the truck out of park, so a wrecker was called and they towed my truck to Coggin for assessment and repair at a cost of $105.00. My truck was delivered to Coggin by 9:15 AM, the keys and a piece of the broken shift assembly were hand delivered to my service advisor (Let’s call him Ken) by the towing service. Once I received word from the towing company that my truck had been dropped off at Coggin I called the service department, I was asked who my service advisor was and they reported that they would leave a note on his desk for him to call me to discuss the issue. Throughout the day up until about 1:30 – 2:00 PM I made approximately 10 calls to my advisor all of which were un-returned. Finally, the last call into the Service Department between 1 – 2 PM a young lady answered and I told her that she was not to put on note on the service advisors desk as all calls to him have gone un-returned and that due to other obligations on Friday it was imperative to have a current update on the status of my vehicle. As my wife had doctor appointments on Friday and I would have her vehicle as I needed to go to work. The young lady put me on hold and a few minutes later another young lady came on to provide me with the following response, “We are backed up and we will not even be able to look at your vehicle until sometime in the middle or late next week”. What was the appointment for? As this was unacceptable especially since this information could have been provided to me much earlier in the day by my service advisor, I told Coggin to not investigate the cause of the problem and that I would be there on Friday morning to pick up and repair my vehicle in their parking lot, which surprisingly is acceptable. Needless to say I took the day off on Friday (unpaid mind you). I ordered the appropriate replacement part on Thursday night from the Coggin Parts Department and it was available upon arrival Friday morning. Unbeknownst to me there was plastic bushing that holds the shift cable to the shift assembly that had disintegrated. This part of coarse is only available when purchasing the cable assembly at a cost of $77.00. FYI, the replacement bushing can be found at AutoZone for $15.99. Mind you this bushing probably costs a whole ½ cent to manufacture. Lesson learned the hard way, don’t make the same mistake! After some time spent fuming with the service department I calmed down and went to YouTube to see what others had experienced when dealing with this issue. What do you know, a common problem that Ford is well aware of, best part was that there was a 1:23 M:SS video that showed all of the steps in the process to repair this issue. All in all a 10 – 15 minute repair that is start to finish. Coggin was going to keep my vehicle up to nine days before even looking at the issue and more than likely would have charged me for the Shift assembly, $266.00, Shift cable $77.00, misc. parts and materials $50.00 or more, not to mention probably 2-3 hours in labor costs at what rate??? Who knows ($100 - $150/Hr.), but I expect that a “Specialist” would have been “Called” in to diagnose the bad bushing issue which would have probably been $300/Hr. I will say that I am not sure what the total cost of the repair would have come to but I do anticipate that I would not have gotten out of there for under a $1,000.00. Lesson learned was that it might be in your best interest to check Google, YouTube, or the other widely available internet sites that are specific to your vehicle type. More

They will cheat you and laugh at you. .. and say they have to make a profit...they literally robbed me... .. and say they have to make a profit...they literally robbed me... More

HAD AN AMAZING EXPERIENCE! They were so helpful. I came in and they never made me feel pressured to buy or pick a specific vehicle. I knew what I was looking for and educated m They were so helpful. I came in and they never made me feel pressured to buy or pick a specific vehicle. I knew what I was looking for and educated me on my options. Will be back to get another vehicle soon. Can not say enough. Wonderful service across the board. More

Paul is amazing salesman, him and his sale Manager did nice job to help me, got a new brand Ford EcoSport, I don't have enough words to say . OMG I am very happy for what they did to me. Thank you very mu nice job to help me, got a new brand Ford EcoSport, I don't have enough words to say . OMG I am very happy for what they did to me. Thank you very much. More

Unfortunately, very poor customer service and communication skills in the service department. Service Advisor, Victoria, is snarky, unwilling to do her job and excuses everything away by saying t communication skills in the service department. Service Advisor, Victoria, is snarky, unwilling to do her job and excuses everything away by saying they're short staffed. Short staffed, while a big issue these days, is NOT an excuse for poor communication and customer service skills; it also does not give authority to treat customers disrespectfully. I asked to speak to the Service Manager, Drew, so I could discuss the issue with my vehicle and determine next steps, but I was told he would call me back. I never received a call. I was very patient and never rude, but certainly frustrated with the experience. More

Mark is so kind. Great customer service for the entire experience!! I was in and out of the dealership quick. experience!! I was in and out of the dealership quick. More

Do not shop here! This is coming from someone whose father, both grandfathers, 3 uncles and an aunt all worked and retired from Ford. They are either incompetent (at best) or sleezy at worse. For month father, both grandfathers, 3 uncles and an aunt all worked and retired from Ford. They are either incompetent (at best) or sleezy at worse. For months I attempted to work with this dealership to order a new vehicle. It started earlier this year when I attempted to test drive a vehicle. At the time they advertised they would bring the vehicle to you to drive. I live less than 5 miles from the dealership so it shouldn't have been a problem. I kept getting the run around for a month, "Let me see when we can get someone there.' Well that never happened. About a month passed and i decided to go ahead into the dealership. I was plenty aware of the delays in production, which wasn't an issue (i understand and was fine). I placed an order in May. I waited a month, and then just checked to see if the order had been scheduled for production, as this takes time. At that point, 'nothing yet" was the response (wasnt a surprise given the circumstances). I waited another month, again asked and was told the same. I waited ANOTHER month to checked in. I was told, "im getting my manager on it." Only then to be notified weeks later, "um we can't find your order" - WHAT?! What they did is what a number of dealers were/are doing. They are defaulting on previous orders, because they know they can now charge more than MSRP due to the shortage of trucks on the lots. As has been reported, there are a number of dealerships doing this. FORD DOES NOT JUST LOSE ORDERS! Thats not how it works, IF they actually ordered it, they sold it at a higher price months after. IF they didn't order it, they are incompetent... you chose, THE SAVANAH DEALERSHIP WAS PERFECT, AND COMPLETED MY ENTIRE PURCHASE AND PERSONAL DEALIVERY ALL THE WAY TO JAX BEACH IN LESS THAN A MONTH. More