Coggin Ford of Jacksonville

Reg oil change Tire rotation and overall Check Dave Gaines was my service rep and treated me like I was his only customer. Very professional. He gave me his card and said I could call him direct in Dave Gaines was my service rep and treated me like I was his only customer. Very professional. He gave me his card and said I could call him direct in the future to schedule my appointments. I asked him about a part for my husband's truck and he walked me to the parts department and showed me what Ford carried in stock. Very pleased with the service and the service was completed in a timely fashion. More

Josh was terrific...knowledgeable and responsive to all our requests.. He was very attentive thoughtout the whole process. We will be a loyal customer for years to come Thank you requests.. He was very attentive thoughtout the whole process. We will be a loyal customer for years to come Thank you More

Overall very good experience We just purchased a pre owned vehicle from Coggin. I had found he vehicle on the CarFax website and I contacted Coggin via email. I received a prompt We just purchased a pre owned vehicle from Coggin. I had found he vehicle on the CarFax website and I contacted Coggin via email. I received a prompt response. Upon our arrival at the dealership we met with Andrew, who had responded to my internet email through CarFax. We had a dollar amount that we would not exceed, and he and the sales manager were great to work with on the price until we reached a mutual agreement. The finance department was quick and efficient and we had all the paperwork done in no time. This is our third time purchasing a vehicle from this dealership and we would return in the future if we are ever in the market for another Ford! More

Amazing Experience My experience was beyond amazing! Everyone was so helpful and nice- I was so happy with my purchase. Josh was truly a blessing to me as he was able to My experience was beyond amazing! Everyone was so helpful and nice- I was so happy with my purchase. Josh was truly a blessing to me as he was able to get my exactly what I was looking for and more! I will definitely ALWAYS come to a Coggin Ford. Great people! More

Wonderful customer service experience I'd like to thank Randy Kennedy, Josh Driscoll, and Zach Covert for their excellent customer service when we purchased a new car for my son. It was th I'd like to thank Randy Kennedy, Josh Driscoll, and Zach Covert for their excellent customer service when we purchased a new car for my son. It was the most pleasant car buying experience ever! More

I got a good deal. Kev quickly found me the car I was looking for and worked out a financing deal that worked for me. He took the time to help me get the car home when I Kev quickly found me the car I was looking for and worked out a financing deal that worked for me. He took the time to help me get the car home when I need to get two cars home. More

Very Poor Service Area, Ignore Customer, Rude Sales Person I attempted to have warranty work done at this dealership. I purchased this 2018 Ford Escape SEL at this dealership and also purchased the extended wa I attempted to have warranty work done at this dealership. I purchased this 2018 Ford Escape SEL at this dealership and also purchased the extended warranty in March 2018. I have had warranty on the car once before. A part that surrounds the rear view mirror fell off while I was driving on the interstate. The tech glued it back on and two days later is fell off again. i put some silicon on it myself. On 06/23/2018 I took the car for warranty work for the collision detector and the auto dim on the screen. Both were not working or appear to be. I wanted them check out. I booked the appointment on line. I realized on the day that I took the car to the dealership that this was a mistake. The service area has not changed it's layout in over 20 years. The service area was way over book. One of the service manager said they had 55 service appointments and close at 3 P.M. My appointment was at 12:00 and I arrived early. I was ignored for over 10 minutes before someone behind the counter asked if I was there to check in. I stood there for another 10 minutes being ignored by all the service managers. I then left and went inside the dealership and then one of the manager's or a salesman asked me if I could help and then the "in your face" attitude started by this person. I finally just left. I can not the rudeness. I ended up contacting another Duval Ford for service. More

Outstanding Sales Staff I have been buying vehicles for almost 40 years. The best experience I ever had. All of the staff here are great. Special thanks to Georgia Setser I have been buying vehicles for almost 40 years. The best experience I ever had. All of the staff here are great. Special thanks to Georgia Setser for talking me in to coming in. In Sales, ask for Josh Driscoll and Robert Andrews. Both are very nice and straight up great people. Outstanding staff ! Love my new F150 ! More

Anthony was great Anthony at Coggin Ford was swift and straight to the point. He doesn’t just tell you what you want to hear and is upfront about everything with you. Anthony at Coggin Ford was swift and straight to the point. He doesn’t just tell you what you want to hear and is upfront about everything with you. These are reasons why this was my second purchase from this dealer. More

Great and easy Didn’t hassle me for sales of irrelevant cars! Helped me find what I want without trying to keep me there all day. Found the car, started the paperwor Didn’t hassle me for sales of irrelevant cars! Helped me find what I want without trying to keep me there all day. Found the car, started the paperwork. Drove home with it today! Great service! More