Coggin Ford of Jacksonville

Unfortunately, very poor customer service and communication skills in the service department. Service Advisor, Victoria, is snarky, unwilling to do her job and excuses everything away by saying t communication skills in the service department. Service Advisor, Victoria, is snarky, unwilling to do her job and excuses everything away by saying they're short staffed. Short staffed, while a big issue these days, is NOT an excuse for poor communication and customer service skills; it also does not give authority to treat customers disrespectfully. I asked to speak to the Service Manager, Drew, so I could discuss the issue with my vehicle and determine next steps, but I was told he would call me back. I never received a call. I was very patient and never rude, but certainly frustrated with the experience. More

Mark is so kind. Great customer service for the entire experience!! I was in and out of the dealership quick. experience!! I was in and out of the dealership quick. More

Do not shop here! This is coming from someone whose father, both grandfathers, 3 uncles and an aunt all worked and retired from Ford. They are either incompetent (at best) or sleezy at worse. For month father, both grandfathers, 3 uncles and an aunt all worked and retired from Ford. They are either incompetent (at best) or sleezy at worse. For months I attempted to work with this dealership to order a new vehicle. It started earlier this year when I attempted to test drive a vehicle. At the time they advertised they would bring the vehicle to you to drive. I live less than 5 miles from the dealership so it shouldn't have been a problem. I kept getting the run around for a month, "Let me see when we can get someone there.' Well that never happened. About a month passed and i decided to go ahead into the dealership. I was plenty aware of the delays in production, which wasn't an issue (i understand and was fine). I placed an order in May. I waited a month, and then just checked to see if the order had been scheduled for production, as this takes time. At that point, 'nothing yet" was the response (wasnt a surprise given the circumstances). I waited another month, again asked and was told the same. I waited ANOTHER month to checked in. I was told, "im getting my manager on it." Only then to be notified weeks later, "um we can't find your order" - WHAT?! What they did is what a number of dealers were/are doing. They are defaulting on previous orders, because they know they can now charge more than MSRP due to the shortage of trucks on the lots. As has been reported, there are a number of dealerships doing this. FORD DOES NOT JUST LOSE ORDERS! Thats not how it works, IF they actually ordered it, they sold it at a higher price months after. IF they didn't order it, they are incompetent... you chose, THE SAVANAH DEALERSHIP WAS PERFECT, AND COMPLETED MY ENTIRE PURCHASE AND PERSONAL DEALIVERY ALL THE WAY TO JAX BEACH IN LESS THAN A MONTH. More

I normally don’t write reviews unless the experience is very good or very bad. The service I received at this dealership was simply top drawer! And that was due primarily to Mark Dennis. In helping a famil very good or very bad. The service I received at this dealership was simply top drawer! And that was due primarily to Mark Dennis. In helping a family member find a reliable pre owned car, we went to many dealerships with no success. Mark LISTENED to us and was able to find a beautiful car in our budget. So glad we stopped here, and glad Mark assisted us. He is honest, superb listener, addresses your concerns, not pushy. And a big shout out to Brandon who got us 5% interest rate BELOW what our bank offered! As we walked out with the Ford Escape, I looked at my son and said, “Why did we waste our time at any other place?” Thanks Mark, Brandon. It’s refreshing to deal with honest people. More

This is a trust issue. I took my car into Coggin Ford for a new battery. I told them I also had a slow leak in one of my tires. They replaced the battery and then informed me that my tire had a nail in the s a new battery. I told them I also had a slow leak in one of my tires. They replaced the battery and then informed me that my tire had a nail in the sidewall and it couldn't be fixed. They told me I would need a new tire which would cost $165.00. My wife has a coupon for a tire at another company and would be a lot less expensive. We told Coggin not to change the tire. I then took my car to the other service company. The new company said the nail was right in the middle of the tire not on the sidewall and then they fixed it for free. I called Coggin Ford to talk to a manager about this. The person who took my call said he'd have someone call me back, but it's been over a week and no one has returned my call. Now I can't trust this service department so I will take my business elsewhere and never buy a car from Coggin again. The person I worked with directly was a woman and not listed below. I put Mr. Sparks name because I couldn't finish this review without a name. More

Dishonest person....a liar, a thief, and a joke..avoid this lying trash....cheated me out of several thousand dollars, then he told me they have a profit...stealing someones equity out of their trade is s this lying trash....cheated me out of several thousand dollars, then he told me they have a profit...stealing someones equity out of their trade is stealing....this crook should be locked up. More

Went into the dealership to buyout my leased Ford vehicle on 06/05/2021. Initially helped by Kimberly Kayona who was pleasant. Ended up working with Zachary Covert who attempted charging me $500.00 extra to on 06/05/2021. Initially helped by Kimberly Kayona who was pleasant. Ended up working with Zachary Covert who attempted charging me $500.00 extra to my lease buyout agreement. I called Zachary out and showed him my lease agreement to which he said "Ford Credit must of got the number wrong when I called for the buyout price". Really? On top of that, the dealership wanted to charge me a $799.00 'Documentation Fee'. I left and got a second opinion from a much better dealership who did not try and take advantage of me or charge me a documentation fee to buy out my Ford lease. More