Coggin Ford of Jacksonville

This is my second time at this dealership and I got to admit that the team here, from sales to service is beyond the best I've dealt with in dealerships. My service rep was Jeremy and his professionalism admit that the team here, from sales to service is beyond the best I've dealt with in dealerships. My service rep was Jeremy and his professionalism and courtesy is above and beyond. Keep up the great work and I'll always return. Thanks guys for your service!! Teddy Simmons Retired U.S. Army More

I have been bringing my F-150 here for years. Always great service. Thanks Issac Merlano. Always great service. Thanks Issac Merlano. More

If a humble customer cannot trust the words and promises of a repudiated dealership like Coggin Ford of Jacksonville to take full responsibility for their mistakes, then our standard for excellence service of a repudiated dealership like Coggin Ford of Jacksonville to take full responsibility for their mistakes, then our standard for excellence service has lost its character, and now fall to the hands of exploit. Misdiagnosed or taking advantage of? Reader, you decide. I brought my car in December because there was an issue with my Mercury Montego 2005 not starting and has a check engine light. The dealership diagnosed my car, I was giving a list of many things that needed repair in the amount of $8,387.33. I spoke to my advisor who is Anthony Powell. I said that I could not afford all these repairs all at once; at this time, I just need the car to run, and I will get the rest of the items fix as we go. I asked him which of these from the list needs to be fix first to have my car running? He advised that his mechanic said the gasket manifold replacement would fix my issue. I felt assured while talking to him, so I agreed to the repair. First repair cost me $1775.36. I picked up the car from the dealership on 01/05. On my way home, the check engine came back on, I texted Anthony to report that the check engine came back if I should be worried with the car not starting. The next morning, 01/06 the car would not start. I spoke with Anthony on 01/07. He sent a tow truck on 01/09 to pick up my car for new diagnosis. Second diagnosis included spark plugs, catalytic converter, fuel injectors, 02 sensors, spark plugs, catalytic converter, fuel injectors, 02 sensors. In a text message Anthony wrote "I got with my tech and he is positive that the fuel injectors and 02 sensors are the cause of the issue." I believed him and agreed to the new job that cost me $1,984.37. I picked up the car from the dealership on 01/25, again on my way home, check engine light came on, the next day I drove the car to the post office (that's all the outing I did), then the following day, ready to go to work the car would not start. I reached out to Anthony on 01/30 for further assistance. The car was picked up on 02/01 for third diagnostic. New diagnosis says that I need a filter replacement $151.64 & a fuel pump replacement $539.21. I showed up to the dealership on 02/04. At first, they really expected me to pay. Then, it was half the cost, then they would cover the full cost. I accepted the new job free of charge and requested a deduction from my fees for the misdiagnosed. I spoke to Service Manager Drew Calvert. His argument was the mechanic personal fixed my car according to the codes that was provided, and my car needed these repairs anyways. Between all this back and forth, I had a life to live and needed a car, so with uber rides to work and three car rentals I build up a bill of $919.73. Also, more than two certified mechanics have viewed my paper works since then and stated that the jobs done in my car have nothing to do with it not starting. These jobs were unnecessary to my problem and could have waited for a little while longer. Drew Calvert in the end did agree to have the new job done free of charge and $500 refund. In this world, if I do not stand up for myself, no one will stand up for me. The two jobs have costed $3,759.73 + rentals & Ubers rides $919.73 =$4,679.46. I cannot accept a $500 deduction. Since, we could not agree on my request for $1,500 deduction free repair for the third diagnose. The car is now at my house unrepaired, and they have my money. Coggin Ford of Jacksonville if you stand for everything that you say you are, then isn't only fair that you do the right thing? Meet my request! To future costumers, I've learned a new lesson, it never hurts to get a second opinion before you agree to a job, so was it a misdiagnosed or was I taking advantage of because I was humble enough to believe a repudiated company would be fair and treat me without no exploitations. More

Coggin Ford was by far the worst service experience I have ever received on my 2018 Ford Lariat. 1 star is better than the service that I received. I would give them 0 stars if possible. To start off, th have ever received on my 2018 Ford Lariat. 1 star is better than the service that I received. I would give them 0 stars if possible. To start off, they had my vehicle for 35 days to replace 1 front wheel Hub, factory recall on the Cam Phasers and Rear Brakes. During the 5 week process I would call, leave a message but never get a returned call with any sort of update. The lack of communication didn't stop there. Ford was nice enough to pick up the bill for my rental. However, after the 1st month I get a call from Hertz car rental saying that they have NO knowledge of Ford paying for the vehicle and it will be repossessed the following day. The final straw was when I finally get my truck back yesterday and it’s filthy. There is grease, dirt and what appears to be coffee stains on the Vinyl kick plate (photos attached). I would never use this Ford Dealership again More