Coggin Ford of Jacksonville

Recall service visit Took my 2010 Ford fusion sport and for airbag recall. I was greeted as soon as I walked in the service entrance and my vehicle was taken back to have Took my 2010 Ford fusion sport and for airbag recall. I was greeted as soon as I walked in the service entrance and my vehicle was taken back to have the recall service completed in a timely manner. Chris my service advisor was very helpful throughout my visit More

Buying a new car I had excellent service with buying a new card. Worked with Marquis, who was extremely accommodating and helpful. He was very patient with my questi I had excellent service with buying a new card. Worked with Marquis, who was extremely accommodating and helpful. He was very patient with my questions and detailed with answers. Ken in the finance department did a thorough and detailed job as well, All contact with employees there was outstanding, including Kenicia in online sales. More

First time While this was my first time at Coggin Ford, I’ve been to many dealerships over my span of car ownership. I would say this was one of the more pleasan While this was my first time at Coggin Ford, I’ve been to many dealerships over my span of car ownership. I would say this was one of the more pleasant experiences, not that anyone truly enjoys having to have your vehicle serviced. They kept me informed through every step sent me text updates, and stuck to their estimate with the exception of the amount of time it would take. The finished ahead of their estimate. I will definitely be returning. More

Mediocre Service I’ve brought my Truck in multiple times for various issues and typically the response is ‘No code, no problem’. I get a very noticeable hesitation whe I’ve brought my Truck in multiple times for various issues and typically the response is ‘No code, no problem’. I get a very noticeable hesitation when accelerating at all speeds. Passing on the highway is not a comfortable feeling. 5.0 with 10-speed trans. Plenty of power but the truck accelerates poorly. The Techs always say, yea I kind of feel the hesitation but there are no codes when plugged in, so it meets Fords specs. The trans is also clunky, but the response I get from Ford Service is ‘that is typical of the new 10-speed. I have driven other Fords with the 10-speed trans and they are very smooth driving. The last one was a Ford SUV with the 3.5 eco boost. Disappointed with their responses. More

Customer Service I was impressed by the efficiency of the staff and my Service Adviser Chris Horak. He explained what would be done and what would be needed to take c I was impressed by the efficiency of the staff and my Service Adviser Chris Horak. He explained what would be done and what would be needed to take care of the Ford Recall on my Vehicle. He came into the Customer Lounge and gave me an update during the process and told me it would not be much longer , which I might add has never happened before at any other Dealership except when something else had to be done. He answered my questions regarding the problem and was well informed. And when he brought the car up after it was finished he pointed out some issues I needed to take care of soon, which I will be returning to have done when I can schedule it and thanked me for my business. A very pleasant person and experience, . More

Maintenance service visit Great folks in the service department. My vehicle was serviced in a timely manner. Thanks Coggin Ford Jacksonville Florida. Will return to them when m Great folks in the service department. My vehicle was serviced in a timely manner. Thanks Coggin Ford Jacksonville Florida. Will return to them when my vehicle needs another service visit More

Excellent service Employees are nice and friendly, also they did excellent service for my ford escape. They make sure that I understand everything what they need to fix Employees are nice and friendly, also they did excellent service for my ford escape. They make sure that I understand everything what they need to fix for my SUV it includes pricing before I prove the deal. More

Excellent Service From the time I arrived I was continually informed of the findings and progress during the service appointment. The work was completed much quicker t From the time I arrived I was continually informed of the findings and progress during the service appointment. The work was completed much quicker than I expected:-) More

7500 mile tune up and oil change Mr. Gamble Pitt did an excellent job, explained the items to be serviced and time lapse. Was in and out in less than 2 hours. Very satisfied! Mr. Gamble Pitt did an excellent job, explained the items to be serviced and time lapse. Was in and out in less than 2 hours. Very satisfied! More

Great experience! Our sales Professional was Haleigh Gerber. She confessed she was relatively new in the business...but I wouldnt have known it. After I set the appoint Our sales Professional was Haleigh Gerber. She confessed she was relatively new in the business...but I wouldnt have known it. After I set the appointment, she had the vehicle ready for a test drive...an obvious plus. She was knowledgeable about the products and programs, and communicated with us without high pressure at all. She is a potential star! The only negative...I set the appointment through Autotrader. That prompted a storm of confirmations from multiple people at a remote call center. I got texts, emails, and phone calls all indicating my appointment was with a different person. Ultimately, though, it was easily resolved...but five confirmations in 12 hours really isn't necessary. More