Coggin Ford of Jacksonville

love this service department They make it easy. Good service with competitive pricing! Love the new tech guy Mark in the service waiting area. He helped me understand and They make it easy. Good service with competitive pricing! Love the new tech guy Mark in the service waiting area. He helped me understand and sync my phone and car and showed me specific things I never knew my car could do! Got an oil change, battery, new wiper blades and was in and out in about an hour More

welcome disable people The guy who checked me in I think his name was Gable he did tell me but i have forgotten he was very considerate and thoughtful . I am handicapped and The guy who checked me in I think his name was Gable he did tell me but i have forgotten he was very considerate and thoughtful . I am handicapped and he tried to be as helpful as possible More

Just amazing Is a good to go and get services i Recommended that place with no doubt the service and the help was really good and the customer service amazing Is a good to go and get services i Recommended that place with no doubt the service and the help was really good and the customer service amazing More

Quick and Easy Oil Change I took my wife's Ford Escape in for an oil change yesterday. This is the second time I have brought the vehicle to Coggin Ford. Both times have been g I took my wife's Ford Escape in for an oil change yesterday. This is the second time I have brought the vehicle to Coggin Ford. Both times have been great experiences. I scheduled online, dropped it off, and got a call a couple hours later. Drop off and pick up was done the same day. Check out was a breeze. Gilbert was very helpful. More

Recall issue I arrived on time for my appointment and was taken care of by the service manager. They took my info and 35 minutes later I was out. Very quick and ef I arrived on time for my appointment and was taken care of by the service manager. They took my info and 35 minutes later I was out. Very quick and efficient service More

????? Kept my truck all week with little communication, After locking my keys in the truck the same day I picked up, went to put my door code in and it was Kept my truck all week with little communication, After locking my keys in the truck the same day I picked up, went to put my door code in and it was changed unbeknownst to me! Had to pay out of pocket to get in which was very inconvenient considering I had just paid close to $700 to get my truck repaired. Ms.Terry Workman was very nice and tried to rectify the situation by offering two free oil changes! More

Nice Dealership Was warmly welcomed and helped out right away. I did have a appointment so they were expecting me. My service was performed in a time efficient and pr Was warmly welcomed and helped out right away. I did have a appointment so they were expecting me. My service was performed in a time efficient and professional manner. More

Awesome Customer Service Start to finish I was always kept informed and the Service team made that happen Gilbert Galvan was able to get me a rental car and it was mighty nic Start to finish I was always kept informed and the Service team made that happen Gilbert Galvan was able to get me a rental car and it was mighty nice to speak with another Ford Truck guy!!! More

No Service I called and made a appointment for my 2006 Lincoln Mark LT truck for Saturday October 12, 2019 at 7:30 am. Dropped off the truck at 7:15 am Saturday I called and made a appointment for my 2006 Lincoln Mark LT truck for Saturday October 12, 2019 at 7:30 am. Dropped off the truck at 7:15 am Saturday with Gamble Pitts in the Service Department. I received a text from Gamble about 15 or 20 minutes later with his contact # and that he could be reached by text also. Did not hear anything more all morning. At 12 PM I started calling Gamble phone #. No answer, went straight to answering machine every time. I left a message for him to call. I left Text messages to call me. I called the Service department. No answer. My wife started calling and finally around 1:45 or 2 PM she was able to get the operator to pick up. The operator was able to get Gamble in the service department. He said that nothing had been done on the truck, but it was in the clue to be worked on, but they were closing at 3 PM. He told her that we could leave it there until Monday to be worked on. I called back and told him to have my truck ready. Went by the service department about 2:45 PM and Gamble said he was were sorry but things got real busy and that he had 7 other customers that was not serviced also. So I can not comment on your service because I didn't receive any. No one bothered to make time to call me to say that they could not service my truck or if I wanted to leave it over the weekend. I had to call and call and call. I have had service on my mustang in the past and they did at least call me if any problems or could not get to it that day. I can comment on "No Communication" from the service department representatives. More

No communication I was disappointed with communication. Instead of getting updates I had to text the service advisor and get one line answers. I had to dig to get in I was disappointed with communication. Instead of getting updates I had to text the service advisor and get one line answers. I had to dig to get information, which is very unprofessional. Also when you're car breakdown due to a recall, you are billed for the loaner car. Not good business at all. Last time I will go there. More