Coggin Ford of Jacksonville

Fusion service Gamble always gets my car in right away and I never have to worry about my car when he has it. I always get the best pricing and service from him. Th Gamble always gets my car in right away and I never have to worry about my car when he has it. I always get the best pricing and service from him. Thanks More

All day Always enjoy working with Gamble. However, work took way to long. Had vehicle at center ar 0900 as requested. Work did not start until mid PM. Wasted Always enjoy working with Gamble. However, work took way to long. Had vehicle at center ar 0900 as requested. Work did not start until mid PM. Wasted a hole day. More

Customer Service With A Smile Mo is a go to guy!! When we are in the ditch Mo simply states "We'll get her done"!! He provides excellent Customer Service and our church is very t Mo is a go to guy!! When we are in the ditch Mo simply states "We'll get her done"!! He provides excellent Customer Service and our church is very thankful we were referred to Coggin Ford!! More

Poor customer service. I will not even coming back for anything! I have been a Ford customer for well over 15 years, but would feather walk before doing business with Coggin again! anything! I have been a Ford customer for well over 15 years, but would feather walk before doing business with Coggin again! More

service appt I made a service appt by phone. When I arrived at confirmed appt time I was informed that my problem could not be diagnosed for 48 hours due to too ma I made a service appt by phone. When I arrived at confirmed appt time I was informed that my problem could not be diagnosed for 48 hours due to too many service appts being booked. Loaner cars no longer available and that rental cars were limited to four days which started when car was dropped off hence 2 days were expended before car was diagnosed. Rob was very nice and informative. It took seventeen days to install a short block. Rental car was taken care of. More

Through examination of the Ford. Greatly appreciated.I Through examination of the Ford. Greatly appreciated. I will bring the vehicle back for service in the future. You have the best mechanics at your de Through examination of the Ford. Greatly appreciated. I will bring the vehicle back for service in the future. You have the best mechanics at your dealership. More

Poor service The job was not complete and the staff in not honest. There was no communication and they lied to me. They left me a wet nasty rag in the cup hold The job was not complete and the staff in not honest. There was no communication and they lied to me. They left me a wet nasty rag in the cup holder of my bus!! yuck!!!!! More

Service Standard maintenance or service is outstanding. However, this maintenance period required that I purchase new tires. The tires that came with the vehi Standard maintenance or service is outstanding. However, this maintenance period required that I purchase new tires. The tires that came with the vehicle developed a problem when one of the had developed week belts and caused the tire to act as if there was a bulge with a sound to match. Why was the manufacturer not held responsible for a bad tire and why did the tires ware down after only 35,000 miles. Af fir the new tires, I purchased 4 news tires but was charged for alignment which is the third time since purchase in August 2017 that an alignment was needed. There was no discussion about warranty on the tires or road hazard warranty. In addition there was a charge called “miscellaneous charges” that’s was not explained. I think when a vehicle requires wheel alignment 3 times within 2 years that that would raise a few red flags. I also think when a tire that came with the vehicle went bad before it’s expected end of life that that should have been questioned and the manufacture notified. More

I've been coming to Coggin Ford since 2012 when I moved to Jacksonville and haven't been disappointed since. I get great service that I never have to question, the staff is courteous and the lobby is alway to Jacksonville and haven't been disappointed since. I get great service that I never have to question, the staff is courteous and the lobby is always clean. I traded in and bought a new vehicle with Chris on the Sales Team. He was personable and i felt comfortable with him right away. Especially since he's a Bulldog fan too. I bought new tires with Kevin in Parts. He was so kind and knowledgeable of tires. Didn't try to oversell me, but gave me better options than what i thought i wanted. I often choose Ken Thompson as my service advisor when he has openings because he works so hard to make sure my car gets quality service. He communicates with me timely and keeps me informed on any issues that could arise or recalls (if any). I'll always be a customer there for as long as I'm here. More

Car repair Ken Thompson and Samihya was very helpful and gave outstanding customer service. I am very pleased with your dealership. I was very stressed out about Ken Thompson and Samihya was very helpful and gave outstanding customer service. I am very pleased with your dealership. I was very stressed out about my car and they made the experience so easy for me. More