Coggin Ford of Jacksonville

I have a 2019 ford mustang that was purchased at this dealership, great service when I purchased my car, but upon getting it serviced thats when it went downhill from there. When you walk in the service dealership, great service when I purchased my car, but upon getting it serviced thats when it went downhill from there. When you walk in the service department your greeted with nasty looks, especially from this service person name Mr galvin Gilbert then after you honestly want to just leave and go to another dealership. What happen to me is to long to explain on here. But I'll say this I'm at another dealership More

Lies and False Advertising Lies from the start. Advertised on line price for vehicle was not honored. We confirmed twice with a sales and internet sales employee. They both stat Lies from the start. Advertised on line price for vehicle was not honored. We confirmed twice with a sales and internet sales employee. They both stated they confirmed it with the sales manager. We made the long drive to the dealership the following morning where the sales manager says that price was not correct. We kept getting the run around and were pushed to the side. Their trade in value was also no where close to blue book trade in value. Unbelievable.. Complete waste of our time and zero effort was made to remedy the situation. Was told the sales manager would call us after discussing the situation with his boss and we did not receive a call. Still in shock... Beware!! More

Dustin the salesman was great to deal with he made the deal go quick and smooth. Nice people to deal with great customer experience.ask for Dustin deal go quick and smooth. Nice people to deal with great customer experience.ask for Dustin More

I’m Ron Alexander and my service appointment on 11/22/2019 was excellent and I didn’t have to wait long! I’ll definitely be back 11/22/2019 was excellent and I didn’t have to wait long! I’ll definitely be back More

Best Customer Service I'm always wary about going to new dealerships for auto service. You usually get a middle-aged schlep who hasn't had his first cup of coffee yet to si I'm always wary about going to new dealerships for auto service. You usually get a middle-aged schlep who hasn't had his first cup of coffee yet to sign you in and (hopefully) get your car maintenance drawn up right. And to get them to call you back to advise you of the progress of your car is nigh near impossible. Not so with Coggin Ford. Our service rep - Terry Workman - was all smiles and professionalism. She let us know what was going on, what the progress was, and when our car was ready for pickup. She offered us phone numbers, texting and emailing for contact info. And the car was done beautifully. No complaints. More

Great Diesel service. The employee whoPerformed the work Great Diesel service. The employee who Performed the work was very professional. I waited on the repairs to My truck & it took less time than a oil Great Diesel service. The employee who Performed the work was very professional. I waited on the repairs to My truck & it took less time than a oil change. Thank you. More

Having my car serviced at Coggin Ford was a painless experience from setting the appointment to picking up the car. My service advisor Terry was awesome. She was attentive and made sure I was informed a experience from setting the appointment to picking up the car. My service advisor Terry was awesome. She was attentive and made sure I was informed and satisfied. Great place to do business. More

Top Notch Service. Ernesto got my wife into what she was looking for and Pat the numbers to where we wanted them!!! Job Well Done looking for and Pat the numbers to where we wanted them!!! Job Well Done More

I brought my vehicle in for an oil change. My appointment was at 2pm. I arrived ten minutes early. The vehicle sat outside service until just after 3pm. It was not until 4:39 that they completed the inspe was at 2pm. I arrived ten minutes early. The vehicle sat outside service until just after 3pm. It was not until 4:39 that they completed the inspection. It took 2 hours and 39 minutes for them to even complete the initial inspection. The vehicle was not ready until 10 after five. Three hours and ten minutes for an oil change with an appointment. Completely unacceptable. All employees were very pleasant and no noted issues with the work completed. More

Great place to take my Ford Fusion. Quick service without an appointment and they even fixed a recall that i forgot about. Will make them my permanent place for my Ford. Thanks Coggin an appointment and they even fixed a recall that i forgot about. Will make them my permanent place for my Ford. Thanks Coggin More