Coggin Ford of Jacksonville

Had a appointment set up for my deck lid to be replaced. For me to get there on my day off my service writer to tell me they have to order the part then send me to the collision center for them to have no t For me to get there on my day off my service writer to tell me they have to order the part then send me to the collision center for them to have no techs and pretty much closed for the day. Had to wait almost 20 minutes for them to figure out if I was even covered. I left and told thrm to call me when they figure it out. Then my service writer called a few hours later and wanted me to drive back out there so they could take pictures of the part that needed replaced under warranty. Not impressed at all.... More

Excellent Nice interaction with Service Writer Gamble Pitts. Had "the works" package done. In and out in just over an hour. Excellent vehicle service, great Nice interaction with Service Writer Gamble Pitts. Had "the works" package done. In and out in just over an hour. Excellent vehicle service, great personal service. More

Good Service I was notified after an hour of waiting, not too bad for the overall service. A text was sent at the beginning and when they finished with my service. I was notified after an hour of waiting, not too bad for the overall service. A text was sent at the beginning and when they finished with my service. More

Poor communication I purchased my 2014 Ford Flex & have had all check-ups and repairs done at Coggin Ford. Personnel, actual repairs, car history records, & cost were al I purchased my 2014 Ford Flex & have had all check-ups and repairs done at Coggin Ford. Personnel, actual repairs, car history records, & cost were all appropriate this time. However, my car was towed in without me and it just sat for 3 work days. Other than being notified that Coggin received my car on the 1st day, I received no up-dates or status reports even after I called or texted them. This is REAL BAD for a business relationship! I'm a senior citizen & a caretaker. My eldest daughter had to go into the dealership on the 4th workday before service began. More

My first time using the Atlantic Blvd. location. I came in to have my oil changed and tires rotated. I received excellent service in a timely manner. I dealt with Matt Davidson , he was very personable and in to have my oil changed and tires rotated. I received excellent service in a timely manner. I dealt with Matt Davidson , he was very personable and professional. I intend to continue having my car serviced there. More

Zero communication with customer. When I picked up the vehicle, no explanation of what they did, just handed me the keys. Worst dealership in Jacksonville! vehicle, no explanation of what they did, just handed me the keys. Worst dealership in Jacksonville! More

The staff at the car service department work very hard at ensuring great communication. After diagnostics are completed, I was sent a link by text. The link led me to a written report that was both comprehen ensuring great communication. After diagnostics are completed, I was sent a link by text. The link led me to a written report that was both comprehensive and easy to review. Mr. Ken Thompson and Mr. Gamble Pitts have always been professional and courteous! I have been having all my Ford cars and light utility vehicles serviced by Mr. Ken Thompson for a decade! I will trust no one else with my vehicle maintenance and repair. More