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Coggin Ford of Jacksonville
Jacksonville, FL
929 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 929 reviews
December 20, 2019
We got the car we wanted and had great people to work with! Mark Dennis listened to what we were looking for and helped us find the perfect car! with! Mark Dennis listened to what we were looking for and helped us find the perfect car! More
by Violetdlg
Employees Worked With
Mark Dennis; Kevin Coulombe
December 20, 2019
5⭐️175000 Check and routine service.Great customer 5⭐️ 175000 Check and routine service. Great customer service and interaction. Worked smartly and efficiently to make the experience a pleasur 5⭐️ 175000 Check and routine service. Great customer service and interaction. Worked smartly and efficiently to make the experience a pleasure. Ask for Rob when scheduling. Thanks Rob! More
by Goofyone
Employees Worked With
Robert Spiewak
December 19, 2019
Super Happy!!!!! Brandon and Jared were wonderful expediting our purchase! It was by far the best experience we have ever had purchasing a car...Thanks again guys Brandon and Jared were wonderful expediting our purchase! It was by far the best experience we have ever had purchasing a car...Thanks again guys More
by kickm4
Employees Worked With
Brandon
December 17, 2019
Completely satisfied Outstanding leadership and professionalism displayed from the beginning to the end. My wife and i were both treated as if we were family, that's why Outstanding leadership and professionalism displayed from the beginning to the end. My wife and i were both treated as if we were family, that's why we bought 2 cars. More
by bingoima57
Employees Worked With
Nagy Waziry
December 16, 2019
I had a really badd Experience, I was misled twice, Financing my repair, And my truck wasn't completed, And was charged $4500, And my truck still sitting at their shop because it's Not drivable They t Financing my repair, And my truck wasn't completed, And was charged $4500, And my truck still sitting at their shop because it's Not drivable They took my money and the fix the problem If you're reading this take your car toy small business More
by Gerard
Employees Worked With
Natasha
December 16, 2019
The service guys were nice....but.... they sent an email stating the price for the services was going to be 27.50 but 50 plus odd dollars later I finally got out of the dealership and the car wash that was stating the price for the services was going to be 27.50 but 50 plus odd dollars later I finally got out of the dealership and the car wash that was supposed to be done, wasn’t done. All things considered I won’t be returning to this dealership. More
by cath32ia
Employees Worked With
Unique name guy
December 15, 2019
Wonderful service!!! Managed to fit me in the schedule and got my car in and out quickly. Definitely will be coming back for all of my car maintenance. and got my car in and out quickly. Definitely will be coming back for all of my car maintenance. More
by apcapozza
Employees Worked With
Gamble Pitts; 5 stars
December 14, 2019
This is a fantastic dealership. They found exactly the car I wanted and shipped it in from another dealership. When they checked out my trade in, they thought it wasn't safe to drive so they even gave me car I wanted and shipped it in from another dealership. When they checked out my trade in, they thought it wasn't safe to drive so they even gave me a car to drive until my new car arrived. These are great people, I highly recommend this dealership and Zach Morgan, my sales person. More
by Cfunk
Employees Worked With
Zach Morgan
December 11, 2019
Gamble made it easy and quick! I had a recall on my 2015 Transit 250. I booked an appointment. They got me in on a busy Saturday. Gamble my advisor walked me thru how the process w I had a recall on my 2015 Transit 250. I booked an appointment. They got me in on a busy Saturday. Gamble my advisor walked me thru how the process would go down. It did as he said. No surprises and my van was done in less than 3 hours. He got me a ride home as soon as i dropped it off so i would not have to wait. Everything went perfect. I will now deal with him and this dealership for this van. More
by headlightdoc
Employees Worked With
Gamble ? i thought i do not have his card on me ATM.
December 11, 2019
Poor service and communication. When you drive up and all the service advisor just kind of stare at you and don’t say a word. Finally when someone did acknowledge my presence, they rushed me through the serv the service advisor just kind of stare at you and don’t say a word. Finally when someone did acknowledge my presence, they rushed me through the service so I could go sit in the waiting room. While waiting, after about an hour I noticed my truck was still in the same spot I parked it. Why make an appointment for service if an hour goes by and my truck hasn’t moved. Finally got tired after an hour and decided to leave. I understand service can be very busy at times but my advice to the advisors and managers at Coggin Ford is: NO customer should feel awkward driving up to service department! When a customer makes an appointment you should honor that time they scheduled. Atleast move the customers vehicle out of view of the waiting area so it feels like someone is starting the work. After an hour of waiting with an appointment scheduled don’t tell customers they are next in line! Lastly, don’t advertise 5 star service with Cheap printed 5 stars printer paper tape to doors, it looks cheap and clearly not true! Let’s not worry about advertising 5 star till you and your team truly provide 5 star service. More
by eric.hinson13
Employees Worked With
Not sure who, didn’t even get a name
