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Coggin Ford of Jacksonville
Jacksonville, FL
912 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 912 reviews
February 10, 2020
Got a text message to schedule my recall I came in and the parts we're not available for the after my truck was in the shop all day. I am not sure why I drove all the way from St Augustine to Arlingt the parts we're not available for the after my truck was in the shop all day. I am not sure why I drove all the way from St Augustine to Arlington when the part was not in? I could not get a service advisor to call me back. I was informed by the service desk that only my service advisor who was off could help me or tell me the status of my vehicle? This was the second time I took my vehicle to have the recall completed. Looks like I will be back for a third time very frustrated! I asked to speak to a service manager got put to voice mail and never got a return call. I actually thought if I purchased a vehicle from this dealership I would get good service? More
by johnsgamJohm S.
Employees Worked With
Pat London, Paul Horne, Nagy Waziry
February 10, 2020
System glitch caused delay for my shuttle service pick up but, besides that everything went very well. They troubleshooted ongoing problem with bad odor inside the cab and performed brake system update. but, besides that everything went very well. They troubleshooted ongoing problem with bad odor inside the cab and performed brake system update. Thank you! More
by Artem Solonsky
Employees Worked With
Tommy Fuller
February 08, 2020
Excellent I had a great experience and I love my new aFord Explorer. It has lots of new technology and I’m excited to drive it everyday. It’s so much more com I had a great experience and I love my new aFord Explorer. It has lots of new technology and I’m excited to drive it everyday. It’s so much more comfortable than my Envision was! More
by cstophel
Employees Worked With
Ernesto Cordero
February 04, 2020
Very disappointed with customer service this time. Dropped my vehicle off first thing in the morning and never recieved an update or courtesy call related to issue they were checking. When I finally Dropped my vehicle off first thing in the morning and never recieved an update or courtesy call related to issue they were checking. When I finally got a hold of some one the next morning he became argumentative with me as I wad trying to figure out what was going on. I've gone here before but this visit was way below expectations More
by porelli23
Employees Worked With
Not sure as my service rep. Never called me
February 02, 2020
I had a great experience there I went there thinking I was going to buy a used car but instead I bought the car my dreams My sales guy was cool had a great experience over 20 years you can’t buy that Kevi was going to buy a used car but instead I bought the car my dreams My sales guy was cool had a great experience over 20 years you can’t buy that Kevin White was GREAT!!! I recommend him if you want it straight up. More
by Nordeanruss
Employees Worked With
Kevin White
January 28, 2020
Not only was everyone seamed like family they went above and beyond to make sure we had the best experience and made a deal we couldn’t refuse and beyond to make sure we had the best experience and made a deal we couldn’t refuse More
by jerry_leonard
Employees Worked With
Henry and joe , Pat London, Josh Driscoll
January 27, 2020
Experience Everyone along the line was easy to work with and handled all our questions and concerns. We will recommend this dealership to any of our neighbors en Everyone along the line was easy to work with and handled all our questions and concerns. We will recommend this dealership to any of our neighbors entertaining buying a new FORD. More
by jumpsy
Employees Worked With
Anthony and Darlene Tomline also get a 5 star rating. , Robert Andrews
