Coggin Ford of Jacksonville

Brought new Ford F-150 in for a recall got an oil change instead and now my truck is leaking oil and they curb checked my rim. Last time they broke my passenger side mirror. instead and now my truck is leaking oil and they curb checked my rim. Last time they broke my passenger side mirror. More

Excellent customer service, they got my car into the service bay and out extremely fast. The service associate was extremely knowledgeable and curtious. The lounge was clean and had hot fresh coffee ava service bay and out extremely fast. The service associate was extremely knowledgeable and curtious. The lounge was clean and had hot fresh coffee available. More

Gamble was great! Very personable and understanding. I forgot my kid’s toy at home and Rob came thru with a toy car! Great team work and same for the atmosphere. Would definitely recommend. forgot my kid’s toy at home and Rob came thru with a toy car! Great team work and same for the atmosphere. Would definitely recommend. More

Worst experience of my life and I am currently still dealing with them 40 days laters. They messed up all my paperwork and lost my down payments and treated me like I will illegal immigrant. Very sad th dealing with them 40 days laters. They messed up all my paperwork and lost my down payments and treated me like I will illegal immigrant. Very sad they way they treat people. They sold us a truck that had issues 1 hour after driving off with it. Then it sat in and out of their shop for over a month. No one reached out to us. They did not give us our car back to drive until the car sold us was fixed. Very sad situation. They still gave not financed our truck. Please be aware that you have no way to prove yourself to crooked people. More

This is a great dealership with a great staff. Ken Thompson is a five star service advisor. He gave a second effort with all the extra questions I had. Thank you Ken. Thompson is a five star service advisor. He gave a second effort with all the extra questions I had. Thank you Ken. More

Scheduled Maintenance Scheduled maintenance for my 2016 Ford F-150. All went well and my truck is in good shape. I had the battery replaced because it was 4 years old and Scheduled maintenance for my 2016 Ford F-150. All went well and my truck is in good shape. I had the battery replaced because it was 4 years old and was showing its age. More

Used car buying experiance. I recently purchased a used pick up truck from this dealer. I placed a deposit over the phone with the sales person who was helping me who was very ni I recently purchased a used pick up truck from this dealer. I placed a deposit over the phone with the sales person who was helping me who was very nice and attentive. How ever the rest of the staff was rather unfriendly and a bit unprofessional. there was a lot of miscommunication among them selves and and i just felt like another dollar amount to them. Thankfully the vehicle i purchased was the best part of the experience as i am very happy with it. I wasn't offered any thanks for my time and patience as it took almost 4 hours to do paperwork and who knows what else from printers not works to being on there time line. All in all i think they could dramatically improve they internal process and give customers a beater experience weather they are buying a 50,000 new car or a 10,000 used vehicle. More

Ken provided excellent service and called me numerous times to keep me in the loop with the services I had scheduled. I would highly recommend this service center. times to keep me in the loop with the services I had scheduled. I would highly recommend this service center. More

Not pleasing No organization took 45 minutes to find my key and still the work was done improperly. Tie wraps are not fords SOP to install replacement parts but it No organization took 45 minutes to find my key and still the work was done improperly. Tie wraps are not fords SOP to install replacement parts but it was done on my truck More

2019 ford ranger Easy to work with friendly staff, good selection of vehicles, all involved seemed very knowledgeable, and willing to do whatever to close the deal, ov Easy to work with friendly staff, good selection of vehicles, all involved seemed very knowledgeable, and willing to do whatever to close the deal, overall good experience. More