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Coggin Deland Ford - Lincoln

Orange City, FL

4.5
334 Reviews

2655 N Volusia Ave

Orange City, FL

32763

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Showing 334 reviews

April 14, 2024

For over 20 years, they have taken care of my trucks and cars. Always with excellent service. More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Helsel
April 06, 2024

Excellent customer service reasonable pricing and the work was completed quickly and correctly. Very professional service department More

by dewevemc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Cartwright
April 02, 2024

They did good job explaining from A to Z about everything I have asked, nice people working there. More

by Rikis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dallas
March 28, 2024

This was the worst experience I’ve ever had with this dealership. Sitting in the waiting area for over 4 hours, For an oil change and tire rotation The service advisor not once text me or say anything to More

by Rodeosandy1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer service advisor , Lisa Casperson
Apr 03, 2024 -

Coggin Deland Ford - Lincoln responded

Thank you for sharing your experience. I'm Chuck Rocha, the Area Vice President. I apologize for the wait time and lack of communication you experienced during your recent service visit. It's concerning to hear that the resolution offered did not express the level of customer care we aim to provide, especially considering that a review of your file by the service advisor or manager could have provided a more appropriate solution. We take your feedback seriously and are committed to ensuring that our service process is efficient and that our customers are kept informed and cared for. I would like to personally address this matter and investigate the issues you've encountered. Please reach out to me directly at (603) 957-1449 so we can discuss this further and work towards a resolution that truly reflects our commitment to your satisfaction. Your satisfaction is important to us, and we are dedicated to addressing your concerns and rebuilding your confidence in our dealership. I look forward to the opportunity to speak with you and ensure that your future experiences with us are positive.

March 23, 2024

Engine light issue was diagnosed and rectified very quickly. Technician was very professional and answered all questions. Thanks very much. More

by Paulkaras13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bosco
March 23, 2024

This is the second vehicle we’ve purchased here and had good experiences both times. Shawn was great to work with and would gladly work with him on our next purchase. The sales manager also worked with us More

by Steve and Laurie Hawkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales- Shawn, manager- Michael
March 22, 2024

Great buying experience! I got everything I wanted and nothing that I didnt. Thank you Paul and Shae. It was a pleasure. More

by sakizer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Cianciotto
March 21, 2024

Every time I go to get my vehicles serviced(over last 3 1/2 years) I’ve always had a good experience. Always friendly, and the work gets done in a timely manner. I spoke with few salespeople while waitin More

by Psychoboater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I do not remember all the names.
March 21, 2024

Our car seems to be working fine. Thank you Jennifer for your help in explaining the work that needed to be done. More

by joanneprater98
Recommend Dealer
Yes
Employees Worked With
Jennifer
March 20, 2024

Everyone I encounter at the dealership is always kind and efficient. I appreciate the treatment! More

by mlacey2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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