Coggin Chevrolet at the Avenues

45DAYS IN NEW CAR, TRADE IN NOT PAID OFF YET THIS DEALERSHIP JUST WANTS A SALE, AFTER THE SALE THEY DO NOT CARE. MY SALESMAN CAREY WATKINS WAS GREAT WITH ME NO COMPLAINTS ON HIM. DEALING WITH FIN THIS DEALERSHIP JUST WANTS A SALE, AFTER THE SALE THEY DO NOT CARE. MY SALESMAN CAREY WATKINS WAS GREAT WITH ME NO COMPLAINTS ON HIM. DEALING WITH FINANCE, ACCOUNTING, AND MGRS HAS BEEN NOT A GREAT EXPERIENCE. THEIR COMMUNICATION SKILLS ARE UNACCEPTABLE. FINANCE DID NOT PROVIDE ALL CORRECT DOCUMENTS TO ME WHEN COMPLETING MY DEAL SO THAT HELD UP THE CLOSING WITH MY NEW LENDER WHICH I STILL HAVE NOT RCVD INFO FROM. ACCOUNTING REP JENNY DO NOT RESPOND TO MESSAGES WHEN REGARDING MY PAYOFF AND WHY IS IT IS TAKING SO LONG BECAUSE I AM GETTING COLLECTION CALLS FOR A PAYMENT STILL HAVE NOT HEARD FROM HER. PAYOFF IS INCREASING PER DAY. MGRS MICHAEL WALTERS WHO WAS TO GIVE ME A CALL SAME DAY I CAME IN PERSON INQUIRING ABOUT THIS MANNER, ALSO WAS TO CALL WITH A TRACKING NUMBER AND INFO OF MY TRADE-IN PAYOFF CHECK DID NOT NOR DID HE ATTEMPT TO CONTACT ME THE NEXT BUSINESS DAY AS ALWAYS I HAVE TO CALL AND INQUIRE ABOUT THIS MATTER WHICH IS THEIR FAULT. More

Garbage My name is James Hendrickson and If I could give less than 1 star I would. The people were friendly however, I was sold absolute junk!! The vehicle I My name is James Hendrickson and If I could give less than 1 star I would. The people were friendly however, I was sold absolute junk!! The vehicle I purchased was a 2008 Mustang Shelby GT500. First I want to start with even though all the warning signs were there I still bought this vehicle for some stupid reason. I'm not sure if they just have idiot salesmen and mechanics or if they purposefully put crap out on their lot for sale. I guess as long as they make money??? I've had the vehicle for a month and so far have had to replace spark plugs twice and 2 ignition coils because water somehow keeps getting into the ports for the ignition wires. Second, this car has a bent rim and the wheels are obsolete so they offer a $400 check, what am I supposed to do w that? Next, the left side of the exhaust is now hanging off the car and there's bad clutch chatter. Not to mention the clunking sound underneath, who knows what that is!! This is the biggest piece of sh$@ I've ever bought and I wish it was covered under the lemon law or they would just take their garbage back, which was also priced way over fair market value. Again, my mistake for buying this vehicle but it should've never been on the lot. I'd recommend you be very weary about purchasing used from this dealer since they're obviously ok with selling garbage to make a buck!!! More

Lessons I learned buying a car from Coggin Chevrolet #1. Do a thorough vehicle inspection before taking delivery. Given that the vehicle only had 11,000 miles, was certified, and had a clean Carfax r #1. Do a thorough vehicle inspection before taking delivery. Given that the vehicle only had 11,000 miles, was certified, and had a clean Carfax report, before purchasing I was mostly concerned about cosmetic issues. Our sales rep had told us beforehand there were a couple minor scratches, but unfortunately there were other significant issues that weren’t pointed out to me and which I failed to notice during my cursory, 2-minute inspection: water damage in the ceiling at the corners of the sunroof, presumably because it was left open by someone; strange speckles on one piece of the chrome roof rails, a hazy film on the lift gate window and right side of the car; a missing “Traverse AWD” decal on the lift gate (particularly troubling because the listing showed the car as having the decal—where did it go?), misalignment between the left side of the lift gate and the left side of the body of the car, I could go on. I probably would have negotiated harder had I been more observant of the car’s defects. And did I mention to take pictures? If you have proof, you might not get stonewalled when you ask about any of the above items. I know, for example, the decal was missing when I took possession, but because I can’t prove it with pictures, they’re unwilling to investigate why, and by whom, it was removed. Our sales rep claims to have deleted the pictures and videos she took before delivery because of storage constraints on her phone (what’s the point of taking pictures and videos if you don’t archive them?), so make sure to do it yourself. Don’t worry about feeling awkward with the sales rep standing by you. If you’re buying a car from Coggin, you’ll wish you had the backup. #2. Don’t buy a car out-of-state. For so many reasons. One reason is because your return-for-any-reason warranty runs out after about 100 miles or so. If you’re driving across the country, that 100 miles gets used up pretty quick. Another reason is because you lose all negotiating power and the ability to walk away. My inspection was too cursory because I had bought a one-way ticket and flown out to Florida from Texas and knew that, absent some large, unforeseen issue, I was going to buy the car. This was a mistake. A related reason to never buy out-of-state is because you may need an out when the financing department gives you the bait-and-switch. Before I flew out there, Coggin ran my credit, saw that I was in the best credit score tier, and told me they could match the 3.25% APR I had secured with a local credit union. Imagine my surprise when I’ve flown across the country on a Sunday (so my credit union is closed), signed all the paperwork to buy the car, and Joey in the finance department now tells me that “the best they could do” is a 6% APR. Sure, I was able to refinance weeks later but not without incurring an unnecessary documentary stamp tax fee and title transfer fee approaching $200. #3. Check your credit card. When I decided to fly out to buy the car, Coggin took our credit card info to hold the car for us but assured us they wouldn’t actually charge it. It was a formality, they said. Well, weeks later I discovered they did charge the card for a $1000 deposit, but they never applied the deposit toward the purchase of the vehicle, nor did they refund the deposit. It took my own discovery of the charge and a week of text messages and phone calls to the accounting department to finally get the charge reversed. #4. The final lesson—and this is the most important—is a simple one: don’t buy a car from Coggin Chevrolet. The dishonest financing department, the stealth credit card charges, and the thoroughly unhelpful follow-up about various issues will leave you wishing you had purchased a DeLorean instead so that you could go back in time and not purchase a car from Coggin Chevrolet. More

Wish I could give no stars This dealership what can I say is full of it. Shady salesmen poor customer service and very poor owner response. Service area same response as above This dealership what can I say is full of it. Shady salesmen poor customer service and very poor owner response. Service area same response as above. This dealership (Coggin Chevrolet Phillips hwy) has changed my mind about purchasing a Chevrolet vehicle ever again after 3 decades. Rather not deal with a company that uses people and/or private dealer like this to represent them. Never again More

Greatest salesmen in town Coggin Chevrolet at the avenues is a great place to buy a vehicle from. Was a hassle free experience for me the whole way through Roderick Robinson Coggin Chevrolet at the avenues is a great place to buy a vehicle from. Was a hassle free experience for me the whole way through Roderick Robinson was my salesman and him and his team treated me great I will be a return customer for sure More

was a good experience I just purchased a new Silverado from Coggins Chevrolet at the Avenues. The Sales person and his Sales manager were very friendly and courteous. Both I just purchased a new Silverado from Coggins Chevrolet at the Avenues. The Sales person and his Sales manager were very friendly and courteous. Both went that extra step to make sure all the loose ends were taken care of and I was 100% satisfied. Overall, the purchase of my truck was a good experience. More

Cedric worse sales person ever! Horrible service Sent him all my info and it's been a week no call I would never deal with a place like this !!! I will let everyone know how I got treated Sent him all my info and it's been a week no call I would never deal with a place like this !!! I will let everyone know how I got treated More

2.5 hours for an oil change is reasonable...said no one ever 2.5 hours to get a Service is about the worst I have experienced. I try to be loyal to who I buy from but not on this one. 2.5 hours to get a Service is about the worst I have experienced. I try to be loyal to who I buy from but not on this one. More

A dealership your family can trust! John Hipp and his staff went above and beyond after a used truck I purchased from them went bad. Coggins Chevrolet at the Avenues is a business that John Hipp and his staff went above and beyond after a used truck I purchased from them went bad. Coggins Chevrolet at the Avenues is a business that takes pride in making sure the customer is taken care of. I highly recommend this dealership to all. Ask for Rome Malloy! I Look forward to future business with Coggins! More