Coggin Chevrolet at the Avenues

Recall repair gone wrong. Took my vehicle in for a recall item and ended up leaving with a cracked windshield. When I left my vehicle and they took possession, my windshield wa Took my vehicle in for a recall item and ended up leaving with a cracked windshield. When I left my vehicle and they took possession, my windshield was not cracked. The recall item was for the front wiper transmission so that would be located where the crack in my windshield was located. The service technician and the service manager both deny any wrongdoing and that they didn’t cause the crack and it must have been there before they started working on it. Their response to the situation wasn’t to just admit to causing the crack and just replacing my windshield but to tell me to just ask my car insurance to cover it because in Florida it wouldn’t cost me anything to replace. But I still have to put a claim against my insurance for something Coggin Chevrolet at the avenues did to my vehicle but doesn’t have the honesty to admit to doing. I will never be taking my car back to this location ever again or recommending this location to anyone that asks. This review is a warning to anyone thinking about going to Coggin Chevrolet at the avenues for service or recall work to be done on their vehicle. If dishonesty comes from management, it will just trickle down to the employees working under them, like I experienced today. This customer experience has definately left a black eye on Coggin Chevrolet at the avenues and will be reported to corporate & Chevrolet/General Motors to let them know how this dealer is treating their customers. More

Rod Robinson Rod is the man, this was the best experience I have ever had buying a car. Rod took time with us answered ever question we had. Also he told us more Rod is the man, this was the best experience I have ever had buying a car. Rod took time with us answered ever question we had. Also he told us more than we knew about the Travers. Rod took his time with us. The wife wanted a different color and there was not one on the lot. He was able to find us one. And when left that day he keep us informed when the truck was coming. If the truck did not make it at that time he would call and let us know. When the truck made it to the lot he checked and called us and said it was here. We set up a time to come in that day he had the Travers out front and keys in hand ready for us to take a look at it. After we signed for the truck had all the paper work done. Rod was waiting for us so he could set up almost everything he could. He went thru things with each of us that we did not understand, till we had not more questions. We went to a party the next day and everyone asking where we got it did we get a good deal and who was sale man. We told them about how great Rod was and I hope they call or ask for him when they go to the lot for a vehicle. Thanks Rod More

Profiling and poor service Went to test drive a Camaro that I’ve been interested in at the used car lot for Coggin Chevrolet and was told they do not allow test drives of high p Went to test drive a Camaro that I’ve been interested in at the used car lot for Coggin Chevrolet and was told they do not allow test drives of high performance vehicles. I purchased a brand new corvette there two years ago (after test driving it). This dealership seems to be age and/or possibly race profiling when it to me, and that’s likely why the car has sat on their lot for 2 months. I’ll take my business to Nimnicht or Stingray in Central Florida from now on. Marquise seems to be doing only what he is told, this is a management issue, likely why they have such a high turnover rate, moreso than normal DS turnover. More

Great Buying Experience Wally is NOT a pushy salesman! Professional knowledgeabe! NEVER pressured me, in on day off, stayed late until made MY decision! Walid Baroody-- Outst Wally is NOT a pushy salesman! Professional knowledgeabe! NEVER pressured me, in on day off, stayed late until made MY decision! Walid Baroody-- Outstanding Salesman! More

Was in need of a car This was such a great experience and Joshua Steward did everything he could to help us and we LOVE our vehicle and will come to back to this dealersh This was such a great experience and Joshua Steward did everything he could to help us and we LOVE our vehicle and will come to back to this dealership when it's time for us to get a 2nd vehicle. Thank you to all that helped make our dream come true Ashley Pate and Lorenzo Simmons More

45DAYS IN NEW CAR, TRADE IN NOT PAID OFF YET THIS DEALERSHIP JUST WANTS A SALE, AFTER THE SALE THEY DO NOT CARE. MY SALESMAN CAREY WATKINS WAS GREAT WITH ME NO COMPLAINTS ON HIM. DEALING WITH FIN THIS DEALERSHIP JUST WANTS A SALE, AFTER THE SALE THEY DO NOT CARE. MY SALESMAN CAREY WATKINS WAS GREAT WITH ME NO COMPLAINTS ON HIM. DEALING WITH FINANCE, ACCOUNTING, AND MGRS HAS BEEN NOT A GREAT EXPERIENCE. THEIR COMMUNICATION SKILLS ARE UNACCEPTABLE. FINANCE DID NOT PROVIDE ALL CORRECT DOCUMENTS TO ME WHEN COMPLETING MY DEAL SO THAT HELD UP THE CLOSING WITH MY NEW LENDER WHICH I STILL HAVE NOT RCVD INFO FROM. ACCOUNTING REP JENNY DO NOT RESPOND TO MESSAGES WHEN REGARDING MY PAYOFF AND WHY IS IT IS TAKING SO LONG BECAUSE I AM GETTING COLLECTION CALLS FOR A PAYMENT STILL HAVE NOT HEARD FROM HER. PAYOFF IS INCREASING PER DAY. MGRS MICHAEL WALTERS WHO WAS TO GIVE ME A CALL SAME DAY I CAME IN PERSON INQUIRING ABOUT THIS MANNER, ALSO WAS TO CALL WITH A TRACKING NUMBER AND INFO OF MY TRADE-IN PAYOFF CHECK DID NOT NOR DID HE ATTEMPT TO CONTACT ME THE NEXT BUSINESS DAY AS ALWAYS I HAVE TO CALL AND INQUIRE ABOUT THIS MATTER WHICH IS THEIR FAULT. More

Garbage My name is James Hendrickson and If I could give less than 1 star I would. The people were friendly however, I was sold absolute junk!! The vehicle I My name is James Hendrickson and If I could give less than 1 star I would. The people were friendly however, I was sold absolute junk!! The vehicle I purchased was a 2008 Mustang Shelby GT500. First I want to start with even though all the warning signs were there I still bought this vehicle for some stupid reason. I'm not sure if they just have idiot salesmen and mechanics or if they purposefully put crap out on their lot for sale. I guess as long as they make money??? I've had the vehicle for a month and so far have had to replace spark plugs twice and 2 ignition coils because water somehow keeps getting into the ports for the ignition wires. Second, this car has a bent rim and the wheels are obsolete so they offer a $400 check, what am I supposed to do w that? Next, the left side of the exhaust is now hanging off the car and there's bad clutch chatter. Not to mention the clunking sound underneath, who knows what that is!! This is the biggest piece of sh$@ I've ever bought and I wish it was covered under the lemon law or they would just take their garbage back, which was also priced way over fair market value. Again, my mistake for buying this vehicle but it should've never been on the lot. I'd recommend you be very weary about purchasing used from this dealer since they're obviously ok with selling garbage to make a buck!!! More

Lessons I learned buying a car from Coggin Chevrolet #1. Do a thorough vehicle inspection before taking delivery. Given that the vehicle only had 11,000 miles, was certified, and had a clean Carfax r #1. Do a thorough vehicle inspection before taking delivery. Given that the vehicle only had 11,000 miles, was certified, and had a clean Carfax report, before purchasing I was mostly concerned about cosmetic issues. Our sales rep had told us beforehand there were a couple minor scratches, but unfortunately there were other significant issues that weren’t pointed out to me and which I failed to notice during my cursory, 2-minute inspection: water damage in the ceiling at the corners of the sunroof, presumably because it was left open by someone; strange speckles on one piece of the chrome roof rails, a hazy film on the lift gate window and right side of the car; a missing “Traverse AWD” decal on the lift gate (particularly troubling because the listing showed the car as having the decal—where did it go?), misalignment between the left side of the lift gate and the left side of the body of the car, I could go on. I probably would have negotiated harder had I been more observant of the car’s defects. And did I mention to take pictures? If you have proof, you might not get stonewalled when you ask about any of the above items. I know, for example, the decal was missing when I took possession, but because I can’t prove it with pictures, they’re unwilling to investigate why, and by whom, it was removed. Our sales rep claims to have deleted the pictures and videos she took before delivery because of storage constraints on her phone (what’s the point of taking pictures and videos if you don’t archive them?), so make sure to do it yourself. Don’t worry about feeling awkward with the sales rep standing by you. If you’re buying a car from Coggin, you’ll wish you had the backup. #2. Don’t buy a car out-of-state. For so many reasons. One reason is because your return-for-any-reason warranty runs out after about 100 miles or so. If you’re driving across the country, that 100 miles gets used up pretty quick. Another reason is because you lose all negotiating power and the ability to walk away. My inspection was too cursory because I had bought a one-way ticket and flown out to Florida from Texas and knew that, absent some large, unforeseen issue, I was going to buy the car. This was a mistake. A related reason to never buy out-of-state is because you may need an out when the financing department gives you the bait-and-switch. Before I flew out there, Coggin ran my credit, saw that I was in the best credit score tier, and told me they could match the 3.25% APR I had secured with a local credit union. Imagine my surprise when I’ve flown across the country on a Sunday (so my credit union is closed), signed all the paperwork to buy the car, and Joey in the finance department now tells me that “the best they could do” is a 6% APR. Sure, I was able to refinance weeks later but not without incurring an unnecessary documentary stamp tax fee and title transfer fee approaching $200. #3. Check your credit card. When I decided to fly out to buy the car, Coggin took our credit card info to hold the car for us but assured us they wouldn’t actually charge it. It was a formality, they said. Well, weeks later I discovered they did charge the card for a $1000 deposit, but they never applied the deposit toward the purchase of the vehicle, nor did they refund the deposit. It took my own discovery of the charge and a week of text messages and phone calls to the accounting department to finally get the charge reversed. #4. The final lesson—and this is the most important—is a simple one: don’t buy a car from Coggin Chevrolet. The dishonest financing department, the stealth credit card charges, and the thoroughly unhelpful follow-up about various issues will leave you wishing you had purchased a DeLorean instead so that you could go back in time and not purchase a car from Coggin Chevrolet. More

Wish I could give no stars This dealership what can I say is full of it. Shady salesmen poor customer service and very poor owner response. Service area same response as above This dealership what can I say is full of it. Shady salesmen poor customer service and very poor owner response. Service area same response as above. This dealership (Coggin Chevrolet Phillips hwy) has changed my mind about purchasing a Chevrolet vehicle ever again after 3 decades. Rather not deal with a company that uses people and/or private dealer like this to represent them. Never again More