Coggin Chevrolet at the Avenues

Sold a vehicle that has a bad lifter I bought a 2008 Silverado for way too much, 22.200, under the assumption it had been gone over by reputable mechanics. I couldn't afford the extended I bought a 2008 Silverado for way too much, 22.200, under the assumption it had been gone over by reputable mechanics. I couldn't afford the extended warranty along with full coverage and payments to the bank. I trusted that this truck was reliable as described. I had it 4 days and it started having problems. They said bring it back to be told it's a bad lifter and I needed to pay up to 2,800 for repairs. I haven't made the first payment on this vehicle and now I'm stuck with no reliable transportation and no money to pay for these repairs. I even tried to return it on the 4th day to be told the techs or the salesman who took care of this was not in. This was over the Christmas holidays. I am a veteran who served this country I guess to be screwed over once again. Buyers beware is my best advice and now I guess I'll be making payments on a worthless vehicle and still can't rely on it to get to work. Sad and ashamed. . More

Garrett is the MAn! Well, my boss and me showed up as he had made an apt with one of the guys there who lied to him and we left, after that we went to Nimnight Chevy were Well, my boss and me showed up as he had made an apt with one of the guys there who lied to him and we left, after that we went to Nimnight Chevy were he purchased a 2016 ss. I had seen an old Toyota service writer while there and returned to deal with him on a new truck . He made everything happen and in very short order and I am now the proud owner of a 2017 Chev High Country. More

Best customer service Coggin Chevrolet at the avenues is by far the best car dealer ship I've visited . My grandfather and I have gotten trucks from them and they are amazi Coggin Chevrolet at the avenues is by far the best car dealer ship I've visited . My grandfather and I have gotten trucks from them and they are amazing trucks. Every time we walk around there is someone wanting to help or if we just have questions they always have an answer! If you live in Florida go here because you can't go wrong ! Chevys are better. More

Great experience! My husband and I had the pleasure of buying a new Chevrolet Colorado at the Coggin Avenues dealership on Saturday, We had already been to several dea My husband and I had the pleasure of buying a new Chevrolet Colorado at the Coggin Avenues dealership on Saturday, We had already been to several dealerships and walked out discouraged and frustrated. At Coggin Chevrolet at the Avenues our Sales Consultant Colin Delaune showed us the truck we were interested in and was never pushy and worked with us to get us everything we wanted. The Car Manager Chad Wilson was fantastic. He made it possible for us to get the price and rate we wanted without the back and forth dreaded negotiation hassle. The entire staff was amazing and made it a great experience. We got everything we wanted without feeling stressed and overwhelmed. We will definitely be back at this location for our next car purchase. I would recommend asking for both these guys they were the best! Thanks for making my husband a happy Chevy truck owner !! Kudos to the whole dealership! More

GM Recall My 2002 Pontiac had a recall for the front valve cover oil leak. I am 71 years old and can no longer do some work. I also had them replace my oil an My 2002 Pontiac had a recall for the front valve cover oil leak. I am 71 years old and can no longer do some work. I also had them replace my oil and filter. The Battery was 5 years old so I had that replaced be for it failed on me. I am a retired auto tech and retired Air Force M/sgt. I also hold 25 year master tech from ASE. I also received the master tech from Pontiac motor Co. ( I never worked for this Dealer) This Dealership is outstanding. I was getting my work done at another,but will change. This is closer to home. More

Great Service Department Took my 2005 Corvette in for some service work and met Randy my service advisor. Randy followed up with a warranty company that I had invested in and Took my 2005 Corvette in for some service work and met Randy my service advisor. Randy followed up with a warranty company that I had invested in and saved me a ton of money. Randy is top notch. More

Worst Experience of my life I have experienced the worst customer service with Chevrolet at the Avenues in Jacksonville, FL. I brought my car into them on Thursday August 4, I have experienced the worst customer service with Chevrolet at the Avenues in Jacksonville, FL. I brought my car into them on Thursday August 4, 2016 due to an error on my car that said "Ac Off Due to High Engine Temp". This error caused my air conditioner to turn off in 100 degree Florida Heat. I was told on Friday August 5, 2016 at 10:00 am that the issue was due to my thermostat and it would be covered under my power train warranty. Then on the very same day (August 5, 2016) around 2 pm I was told that they could not duplicate the message I received so nothing could be fixed and that I could come pick up my car at any time. So I got in my vehicle and drove about 5 miles and the very same error message that I saw when I first brought my car in appeared. So I turned around and returned to the dealer. The Service Advisor Colin Mainwaring told me that they tested the car and the message did not appear. He then stated that he would get me in a rental car by tomorrow Saturday August 6, 2016 and that he would call to let me know when one was available. I heard nothing from him all weekend. So at 10 am on Monday August 8, 2016 I called him to check on the rental and he says that he was in fact looking that information up for me as we spoke. I strongly doubt that! He then said he would call me back to let me know when one was available. By about 1 pm I had heard nothing, so once again I called to check on the status and he informs me that he can get me into an enterprise rental car. My main issue is that the communication was not there and I felt like I was annoying him when I just wanted a status update on the rental that I was to receive while I got my vehicle worked on. I finally got a rental after waiting for 30 minutes to be taken to enterprise. I was told on Monday August 8, 2016 at 5:00 pm that the issue was due to the intake manifold gasket and he would need to order parts and it should be ready on Wednesday. I received a call from him on Wednesday August 10, 2016 at 4:23 pm saying that my car was ready and I could come and pick it up. I go in the next day Thursday, August 11, 2016 to pick up my vehicle and Colin doesn't even recognize me. He asks me what I need help with. I respond that I am here to pick up my car and he says oh ok I thought you came last night. At this point I am concerned that my car may not even be at the dealership because he thought I already came to pick up my vehicle. He says that Gm covered $686 dollars of the repair and that I would only have to pay 214.00. However the receipt I was given only shows the $214 price, but not the adjustment by GM. It makes me think that there may have not really been an adjustment and the charge served no purpose. I noticed the following day whenever I am at a stop light or my car is in park that it vibrates constantly. I called Colin Mainwaring to explain to him what was not happening with my car. He says that he will check with the technician that worked on my car to see if he experienced the same issue. He told “me” to call “him” back to see if “he” got any information from the technician. I did not call him back and I am still experiencing the same issues. I don’t want to deal with the individuals at the Chevrolet at the Avenues. I felt that I was not treated like I should have been as a paying, loyal Chevrolet customer. I felt that Colin did not care at all about my concerns and brushed them off. My next vehicle will not be a Chevrolet due to the horrible service I received. More

Great experience It's very welcoming, from the employees pleasant demeanor to the donuts and coffee that's set up for us as we wait for our vehicle to be serviced. It's very welcoming, from the employees pleasant demeanor to the donuts and coffee that's set up for us as we wait for our vehicle to be serviced. More

Awesome Buying Experience I just bought the new Chevy Cruze at this dealership and highly recommend it. My salesperson Stephen K and manager Eric were amazing. They both went I just bought the new Chevy Cruze at this dealership and highly recommend it. My salesperson Stephen K and manager Eric were amazing. They both went above and beyond to get me the color and style that I wanted. They made the car buying experience FUN!! More