Coggin Chevrolet at the Avenues

Nightmare, worst car buying experience of my life! Below is a list of the problems that I discovered with my 2008 Cadillac Escalade ESV within a week of driving it off the lot at Coggins Chevrolet at t Below is a list of the problems that I discovered with my 2008 Cadillac Escalade ESV within a week of driving it off the lot at Coggins Chevrolet at the Avenues. My salesperson told me, and I quote, "If a vehicle is on our lot, you can rest assured it's the cream of the crop. We put all of our used vehicles through a rigorous 128 point inspection, and if there's anything wrong we take care of it before it's put on the lot." When I called to describe the issues below, I was told that there is no inspection performed and that my sales rep was no longer with the company. I tried speaking with the sales manager, finance manager, and general manager at Coggins and received no help whatsoever. They were rude and told me it was my fault for not inspecting the vehicle carefully enough. I even called Asbury Automotive who is the parent company of Coggins and got the same treatment from them. Their lawyer emailed me and offered me $100 for my trouble to settle the matter. Read the issues below and decide for yourself if $100 sounds reasonable: *Front strut seals both blown leaking, and creaking badly *Front differential gaskets both leaking *Rear passenger exterior door handle broken *Neither cigarette outlet works *Driver side headlamp out *Power steering pump corroded through and leaking badly *Belt squealing badly *Airbags blown out of rear shocks *Rear shock compressor shaking terribly, auto level not functional *Transmission coolant line corroded through and leaking *Check engine light on with evap code *Leaking fuel from above middle region of gas tank *Tire pressure monitor not functional on rear passenger side *Drivers side wheel bearing bad, drivers side wheel almost came off while driving *Gas shock on rear cargo door failing, won't hold door open..drops down suddenly without warning after opening *Rear defrost cable on passenger side of cargo door glass detached from glass BUYERS BEWARE! There are good an honest people in this world, but you won't find one at this dealership. More

Slow and indifferent Went in for a 30,000 service was told it would take about 2 hours and it took over 3. Also this is the only dealership I have ever had service done an Went in for a 30,000 service was told it would take about 2 hours and it took over 3. Also this is the only dealership I have ever had service done and they don't at least run the vehicle through a car wash. If you are spending $250 to have service work done they could at least knock the pollen off for you. I will be looking for other options for my next scheduled service. More

Bad service The experience was great right up to signing for the vehicle purchase then the run-around began. The dealership stated they would take care of minor i The experience was great right up to signing for the vehicle purchase then the run-around began. The dealership stated they would take care of minor issues with the car before the purchase was made. The rim was scraped, the tire had sidewall damage and there were two areas where the paint was chipped. This car sold as new and I expected the car delivered as such. They asked me to return (13-mile drive) the following week on Wednesday (02/01/17) so they could take care of the issues and set an appointment. First day I returned they just glanced at it then said that the guy who works on rims was not actually there that day so they asked me to return in a week. I was told the rim guy was only there on Wednesdays, just not this particular Wednesday. I was also told the sidewall damage to the tire was fine by the service department attendant Mike. I stated the tire should not have any damage as the car sold as new. So I returned the following week on Tuesday (02/07/17) to get the issues fixed on the following day when the guy who works on the rims was going to be there. I was sent to Enterprise for a car rental instead of setting me up with a rental/demonstrator car from the dealership. The rental car from Enterprise had a musty smell every time I got in. I just wanted the car fixed so just dealt with the inconvenience. I got a call on Wednesday afternoon (02/08/17) that the rim was done and the car was ready to get picked up. I asked Mike over the phone if they took care of the tire (sidewall damage) and chipped paint as well. Mike then said he would have to check with his manager about replacing the tire. Mike also stated to me that the paint guy was out of town and would return until next week for the chipped paint. So I was called and told to keep the car rental for another day since they were going to change the tire after all. I turned in the rental and returned to the dealership on Thursday (02/09/17) to pick up the car after the rim/tire work they did. The tire was replaced. The rim was just ground down where it was scraped leaving the surface uneven. The rim also had scratched in the center that the rim did not have there before. Looked like the scratches were from how they set up the rim in order to grind it. The car also had some oil finger prints on the paint that were not cleaned off whatsoever. The service department manager and Mike came out and look at the rim then said they would have to replace the rim but they needed the general manager to approve. Mike told me I would get a call on Friday (02/10/17) regarding the rim. I got a call until Monday (02/13/17) from Mike and stated that the rim was ordered that day. Mike called me on Tuesday (02/14/17) (Valentine's day) that they had the rim and asked if I could just come in then. I told Mike I could not, I was out on a date. I returned on Wednesday (02/15/17) Waited about two hours to get the rim replaced and the paint touched up. Finally, the rim was replaced and the paint touched up. The paint touch-up was not done well, there was still a groove left. I told the service department nothing else about the paint since I wanted the whole ordeal to end. They could have topped off the fuel since I drove there and back three times but they didn't. Three weeks from beginning to end and 78 miles more on the car, I was happy not to have to deal with the service department again. I would not recommend getting any vehicle serviced at the Avenues Chevrolet dealership. More

LIARS--worst dealers in the area Despite our first unpleasant experience, we were "lured" back in. They sent an e-mail, with a link verifying the truck, stating our out-the-door price Despite our first unpleasant experience, we were "lured" back in. They sent an e-mail, with a link verifying the truck, stating our out-the-door price, with NO trade. Upon arrival, no one said anything differently. Not until after they have our personal info and run our credit do they come in and switch and say the price includes a trade. And that "their bad". Needless to say I think this is called LYING. We will never recommend them or return there for any business. They are pretty low with no integrity. Please please go elsewhere!! We have talked to other dealerships here in Jax who will BeAT their prices. More

Bait and switch pricing They promised me a price on a truck. When I accepted the offer, they upped the price by $3,000, within hours of making their original price promise. They promised me a price on a truck. When I accepted the offer, they upped the price by $3,000, within hours of making their original price promise. The reason doesn't matter. They didn't honor their promised price. They'll tell you anything to try to get you hooked. The sales guy gave me a lame explanation about computer controlled pricing and he let me know what the sales manager had to say. That left me thinking how smug and arrogant the sales manager must be. More