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Coggin Chevrolet at the Avenues
Jacksonville, FL
253 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 253 reviews
October 17, 2017
Service from xxxx I made a 9AM appointment for an oil change and to take care of a recall item. I was asked when I would need my car back. I requested that it be done b I made a 9AM appointment for an oil change and to take care of a recall item. I was asked when I would need my car back. I requested that it be done by noon, so that I could pick it up over lunch. Was not called until 12:30, when I was recommend additional services. I turned those down & stated that I would be right over to pick up my car. However, after THREE HOURS my car had not even received an oil change yet! On top of that, Rick never did call me when my car was done. I had to call service at 4:30 PM (7.5hrs after drop-off!), and ask if my car was ready for pickup. When I walked in to pick up my vehicle, only THEN was I notified that the dealership did not have part to take care of the recall, & that I could bring the car back the next day at my convenience. This is ridiculous because I HAD AN APPOINTMENT FOR THE RECALL. For the dealership to not be prepared for a pre-existing appointment is unacceptable. On top of ALL that, when my car was brought around, IT DIDN'T HAVE A LICENSE PLATE. I repeat: THEY TOOK OFF MY TAG for an OIL CHANGE. After running around, we discovered that a Sales Advisor had taken my tag off instead of a trade-in client's, and put it on their new vehicle. UNBELIEVABLE. The Sales advisor was able to get my tag back (the next day), and when I brought my car back, Rick (Service Advisor) said that he could schedule that recall for two days later. After all this, WHY WOULD COGGIN THINK I WOULD COME BACK TO THEIR DEALERSHIPS FOR ANY WORK AT ALL?!?! More
by djp8605
Employees Worked With
Rick, Cedric
September 15, 2017
Terrible service I set my appointment one week ago for an oil change. I arrived fifteen minutes early. In one hour, the car wasn't touched. I told them forget it. I set my appointment one week ago for an oil change. I arrived fifteen minutes early. In one hour, the car wasn't touched. I told them forget it. Got the car back and it was hot. The car sat in a holding pattern for hour out and nothing was done! More
by Former customer
Employees Worked With
Service writer
September 02, 2017
Outstanding Experience!!! I received the best service I have ever received with purchasing a car. I felt really great about my experience, but with pass experiences, I left fee I received the best service I have ever received with purchasing a car. I felt really great about my experience, but with pass experiences, I left feeling like I was taken advantage of. I want to give special mention for Whitney Hare, Stuart Jones and Will Locklear; they provided me with an excellent buying experience. More
by Michelllong
Employees Worked With
Whiteny Hare, Stuart Jones and Will Locklear
July 26, 2017
Great Quick and painless ask for Robert, after looking for a month for truck found the right one at a great price all the staff super friendly Quick and painless ask for Robert, after looking for a month for truck found the right one at a great price all the staff super friendly More
by Bluetick1
Employees Worked With
Robert thompson
July 18, 2017
Terrible service and over charging of service I came into your dealership because of a recall noticed I received in the mail. Fist red flag after contacting you was that the lady on the phone coul I came into your dealership because of a recall noticed I received in the mail. Fist red flag after contacting you was that the lady on the phone could not find the recall in your system. After transferring me to an 'Advisor,' he informed me this is a special notice not a true recall. That was the second red flag. I brought my car in and immediately he had me sign a form stating a 110 fee for just looking at my car. Third red flag. I eventually agreed after asking addition questions. I then got a call about an hour later. He said that there is an issue with the camshaft. The intake and exhaust pieces needed to be replaced. It was going to cost me 408 dollars. I called B.S. on him and asked to my car back right away. I paid your stupid diagnostic fee and went on my way. The next day, I found an OBDII device online for 15 dollars. Plugged it into my car and got fault code P0010. I did some research and found out only the Intake was faulty. I found the part at Auto Zone for 43 dollars and after watching a 5 minute YouTube video, I was able to fix my car in about twenty minutes. I'm disgusted by your service department and how they tried to rip me off for a second time. Replacing functional parts and charging a ridiculous labor fee. My confidence in your dealership is very low at this point. It will take a lot for me to purchase a Chevy in the future. More
by madhack64
Employees Worked With
Mike
July 18, 2017
Awesome Too care of a key fob with no questions ask and took me in without notice on a Friday afternoon to installed a bed cover. I know people were ready to Too care of a key fob with no questions ask and took me in without notice on a Friday afternoon to installed a bed cover. I know people were ready to go home, but they did a great job without notice. A+ in my book. Thank you Mike Hopper for taking care of me. Kuma More
by kuma moore
Employees Worked With
Mike Hopper
July 03, 2017
Excellent customer service. This is our second time with Coggin Chevy. Both times have been amazing. The employees are always accommodating. We walked out both times with a new v This is our second time with Coggin Chevy. Both times have been amazing. The employees are always accommodating. We walked out both times with a new vehicle. Always very pleased. More
by bluedragon21236
Employees Worked With
Robert Thompson
June 30, 2017
Good Experience I had a pretty good experience buying our new Colorado from Coggin. There was the usual back and forth on price but we came to a reasonable agreement. I had a pretty good experience buying our new Colorado from Coggin. There was the usual back and forth on price but we came to a reasonable agreement. My salesman Robert Thompson was very good to deal with and we worked through the process. More
by Wageslave
Employees Worked With
Robert Thompson
June 22, 2017
The Right Choice I went to another dealership before I made it to the Coggin Dealersip. I left the first place wondering if I could get a better price. I had bought my I went to another dealership before I made it to the Coggin Dealersip. I left the first place wondering if I could get a better price. I had bought my very first new car in 1994 at Coggin and had a great experience. So, I decided to see if Coggin could beat the price of the other dealership. At the dealership I met Whitney my sales consultant. She worked with me to find the car and color I truly wanted. She also helped with getting the best price for my new car purchase. Needless to say Coggin beat the price and then some. Thank you Whitney and the Coggin Team. More
by Chevy Fan
Employees Worked With
Whitney
June 19, 2017
Excellent I was unsure and a bit wary coming to a dealership I had not visited in the past. Robert Thompson was extremely professional and friendly. He was able I was unsure and a bit wary coming to a dealership I had not visited in the past. Robert Thompson was extremely professional and friendly. He was able to get me the exact vehicle I wanted. Robert and the rest of staff provided a stress-free car buying experience that I was thoroughly impressed with. Would return here again in the future and would also recommend this dealership to anyone loking to buy More
by Carter0000
Employees Worked With
Robert Thompson
