Coggin Buick GMC of Orange Park

March 28, 2010 Coggin Pontiac GMC Orange Park 7245 March 28, 2010 Coggin Pontiac GMC Orange Park 7245 Blanding Blvd Orange Park, Fl 32244 Re: Mike Powell On Tuesday March 24, 2010, I complet March 28, 2010 Coggin Pontiac GMC Orange Park 7245 Blanding Blvd Orange Park, Fl 32244 Re: Mike Powell On Tuesday March 24, 2010, I completed an online credit application to purchase a used vehicle from the above dealership. On Wednesday I received a phone call from salesman Mike Powell regarding this application and we began the pre-approval process. Over the course of the next 3 days and many calls and emails, all information necessary was provided to Mike Powell so that when my husband and I arrived for our 1:30 appointment on Saturday March 27, 2010 we would have all paperwork in order and be ready to proceed quickly with the purchase/trade-in. I was very clear with Mike Powell how much we wanted to spend, our deposit, our trade-in and what we wanted our monthly payments to be in the range of. On Saturday, my husband Clyde and I drove from JTB to Blanding to complete the purchase of the 2004 Toyota Tacoma Truck. We arrived at the dealership at 1:10. As we were the only two people on the lot, we were not greeted by anyone until 15 minutes later, not even by our salesman Mike but by Sharon the Internet Manager. We were brought in and seated at Mike’s desk for a couple of minutes then we were told Mike was not there. We went back outside and waited. After being at the dealership for over 30 minutes, Sharon came back out and asked us to come in and complete some paperwork. Mike Powell, who was now at the dealership and had been for some time, still had not spoken to us, his scheduled appointment and sale. Sharon asked the same questions, Mike and I had gone over for 3 days. Mike Powell had not processed any of our information and we needed to give it all over again. Needless to say we were not happy as we were assured this was completed. Mike Powell wasted 3 days of my time asking me for information he did nothing with. We had to start from scratch and again complete all information with Sharon. Sharon processed our information and was not even in the realm of what Mike and I had discussed several times and even what we told her personally. We explained these dollar amounts would not work for us and proceeded to leave. We were not offered to look at other vehicles, I asked where Mike was to no response, she could not have cared less if we purchased at all. So we left the dealership with no truck and a lot of our time wasted. We have never dealt with ruder people in our life. A car salesman, especially a Toyota, who doesn’t even greet or say hello to his customer who has a scheduled appointment with him. It is unheard of. We still have not heard from even as we left in disgust. This is your idea of customer service? We wish we would have looked at your online reviews before even contacting your dealership, as this seems to be typical behavior. We have taken our business elsewhere and after pre-approval Dimitry and Dennis at Coggin Toyota at the Avenue’s are currently looking for a truck for us. They were very friendly and did not want us to leave because they wanted our trade-in! They actually listened to us and did their jobs, something that was not done at Coggin Pontiac GMC of Orange Park. Below is a breakdown of our complaint against Mike Powell: • Information was provided to him to pre-approve us: HE DID NOT • I called him to verify information and that we were all set: HE DID NOT • We made a schedule appointment, we showed up: HE DID NOT • We were on the lot for over any hour greeted by Sharon: HE DID NOT • Another dealership served us extremely well: HE DID NOT • Rude, condescending tone throughout every call This complaint is being filed with Coggin Corporate, several auto agencies, the Better Business Bureau, and many online dealership review websites so that no one else has to go through the shabby treatment we did. Clyde and Francesca Ball More

My buying expereince was awesome. The sales team did an excellent job with making mye out of town purchase a smoothe transition. Sharon and the finace team went over and beyond to assist me with gaining fi excellent job with making mye out of town purchase a smoothe transition. Sharon and the finace team went over and beyond to assist me with gaining finance. I was greeted by Sharon as I arrived in JAX and the Coggins Staff took great care of me. Thanks Lori and Sharon More