Coggin Acura

Terrible Experience in Sales – DO NOT GIVE THEM YOUR KEYS I wanted to see an Acura and made it clear with the first contact at Coggin that I wasn't ready to make a deal, only looking to narrow my choices. At I wanted to see an Acura and made it clear with the first contact at Coggin that I wasn't ready to make a deal, only looking to narrow my choices. At first the experience was good but it rapidly deteriorated after a test drive. The sales person giving the demo immediately had a sales quote upon our return (prepared by someone else) with amounts completely unreasonable for a trade. When I objected, the sales person began hedging his conversation toward making a deal today for several reasons that were not valid for my needs. He didn’t focus on my issue with the trade-in quote. I asked him nicely to review the trade-in amount based on my research with three other sources. He continued to spell out his agenda and I asked again for him to review the numbers within a reasonable time (at this time I knew that he was wasting my time). No appropriate reply again and I asked for my car keys to be able to leave and he gave no response other than to continue to hard-sell. I asked for my keys again and that he could contact me later about the research that I asked him to do. He snubbed my request and I became agitated asking for my keys again (3rd time). At this point an individual who I had not met and who was not previously identified came forward with my car keys! He identified himself as the Acura dealership manager and said that I was being rude (well maybe he should check his sales techniques, he would be the responsible party). I left and will never return to Coggin. More

Took my wife's MDX in for a recall - Dennis was very helpful and the work was performed in a timely manner (for free), a multi-point check was done on her car and they washed it for us - thanks Coggin A helpful and the work was performed in a timely manner (for free), a multi-point check was done on her car and they washed it for us - thanks Coggin Acura More

I went in looking at several used cars. Larry was my sales associate and is very knowledgeable and friendly. I ended up purchasing a 2010 Corolla. Larry helped me throughout the entire process. We even sales associate and is very knowledgeable and friendly. I ended up purchasing a 2010 Corolla. Larry helped me throughout the entire process. We even communicated via text when I was in the office. I finished up the purchase on August 1st. Daphne came in from the sister dealer to help me with my finance documents as I had to be in WPB for a flight. She is super quick and very nice. Paul is great there too... They said that they had both original factory keys. Unfortunately, they could only locate one key. What did they do? To make me a satisfied customer, they purchased and provided me a 2nd factory key at no additional cost to me. That speaks volumes to me. I hope to do business again with Coggin Accura. Larry is the man! Why did I have them an great review? Because they are honest, friendly, and work hard to make sure the customer is happy and satisfied with the purchase of a vehicle, no matter if it is new or used. I will be more than happy to refer family, friends, or even a stranger who ask me where to go to buy car car. Thanks for all the help Coggin! More

I had such a perfect, enjoyable experience purchasing a new car last year that I did not hesitate asking for help finding the right car for my daughter this past week. Todd Seth the General Manager and Pa new car last year that I did not hesitate asking for help finding the right car for my daughter this past week. Todd Seth the General Manager and Paul Vincent the Sales Manager could not have made the process any easier! Their honesty and discernment regarding the best vehicle is not only truly appreciated but they went above and beyond to help me surprise my daughter in time for her birthday! After seeing the look on my daughter's face that was priceless I can't thank them enough! More

This is the 6th Acura we have purchased from Ken Thomas at Coggin Acura. Ken has always been helpful, honest and forthright in our dealings. He is respectful of our opinions and does not try to oversell. T at Coggin Acura. Ken has always been helpful, honest and forthright in our dealings. He is respectful of our opinions and does not try to oversell. That is why we keep going back to him for our new cars. In fact a number of years ago we had a problem with the Service Dept and I mentioned it to Ken. It was taken care of promptly. So much for the adage that once a salesperson sells you a car they are no longer around when you have a problem. To Coggin Acura's credit we received a letter from the General Manager Todd Seth assuring the problem was being looked into and would not happen again. In fact that is true. We continue to have our cars serviced at Coggin Acura. When you are feed up with the whole car buying process go see Ken Thomas. You will not be sorry and you will walk away with a great car! More

Today I picked up my new Acura and drove it home. This was the most pleasant experience I have had purchasing a new vehicle (this was my 11th new car purchase) from the moment I walked in until I drove o was the most pleasant experience I have had purchasing a new vehicle (this was my 11th new car purchase) from the moment I walked in until I drove out with my new car two days later. It was all made possible by one man, Ken Thomas, due to his professionalism, experience and knowledge of Acura cars. At no time was there pressure for me to make a quick decision or do anything I didn't feel comfortable doing. I really appreciated the test drive where Ken let me check/drive the vehicle any way I wanted to insure this was the car I wanted. In summary as long as Ken works at Acura he will be my salesman of choice for future purchases. More