Coggin Acura

Good experience A very good experience dealing with the Acura dealership, Sales person Phil Hayes was eager to answer all questions & give his full attention to me ,t A very good experience dealing with the Acura dealership, Sales person Phil Hayes was eager to answer all questions & give his full attention to me ,the custome. Angel in Finance was very knowledgeble and polite, & Jim the GM was very helpful to make the deal happen. More

Good service, Friendly Staff, Power tailgate was extremely noisy and had a defective strut,on delivery from the factory. I had to return twice to dealership to get the strut change Power tailgate was extremely noisy and had a defective strut,on delivery from the factory. I had to return twice to dealership to get the strut changed. Service Manager handled the problem in a professional manner, and also provided us a complimentary loaner vehicle. Our sales consultant was very responsive to all of our questions. He had extraordinary anerpatience with us explaining and showing us all of the unfamiliar technology on the vehicle. He was very friendly and always returned our telephone calls, in a timely manner. He was very instrumental to our purchasing the vehicle from Coggins dealership. More

Unprofessional and Inexperience Unprofessional, waste of time, and inexperienced sales and finance staff. It should be rated -1 star. Sales manager is a show off and can't back up Unprofessional, waste of time, and inexperienced sales and finance staff. It should be rated -1 star. Sales manager is a show off and can't back up what he says. Assistant Finance Manager needs to stay in training a lot longer because he is clueless. They all need to take a class on how to speak to customers. If you are looking to purchase a Acura - drive the distance and go to another dealership. This won will just waste your time. More

Lying, disrespectful, unethical dealership I leased a vehicle from this dealer. I was told they were offering a deal where they would “buyout” my current lease. The dealer website for my trade I leased a vehicle from this dealer. I was told they were offering a deal where they would “buyout” my current lease. The dealer website for my trade was down and they could not get a payoff the day I was there. They based the payoff on the number of payment I THOUGHT I had remaining. That was the amount they paid. They NEVER actually called and got the correct payout. 4 months later I get a bill for my previous car saying there were still 2 remaining payments and a disposition fee. It has taken me 2 months to get any answers from Coggin Acura. I have been promised twice that they would send me a check for ONE payment, not two as they said it is my fault not theirs. multiple calls to the GM go unreturned. I have had to drive to the dealership twice just to speak with them. Never buy a car here, they will tell you anything to get the sale and then treat you disrespectfully. More

Poor customer respect I was working with and finalized purchase of new vehicle. Car was to be delivered to me which was not done as promised. Next day text, no response. Ca I was working with and finalized purchase of new vehicle. Car was to be delivered to me which was not done as promised. Next day text, no response. Called and text several times, sales person will not respond. More

GREAT CAR BUYING EXPERIENCE My car buying experience was indeed FIVE STAR!!!! The salesman Carlos Narcisse was superb and very professional. I happily recommend Coggin Acura. Con My car buying experience was indeed FIVE STAR!!!! The salesman Carlos Narcisse was superb and very professional. I happily recommend Coggin Acura. Consider Coggin Acura for your next car purchase. More

AMAZING customer service, and great experience! I found the car I wanted through the Coggin Acura website. I spoke to both Carlos and Zac and they were both very professional and easy to speak with. I found the car I wanted through the Coggin Acura website. I spoke to both Carlos and Zac and they were both very professional and easy to speak with. Zac was able to help me get I to the car I wanted and was amazing to work with! The entire experience from start to finish was fast, easy and I would recommend the dealership to anyone!! Ask for Zac! You won't be disappointed! More

SHADY and UNETHICAL BUYER BEWARE!!! What a nightmare of a situation they have put me through. Unbeknownst to customers, they participate in "SPOT DELIVERY" financing prac BUYER BEWARE!!! What a nightmare of a situation they have put me through. Unbeknownst to customers, they participate in "SPOT DELIVERY" financing practices/scams. They lead you to believe you have guaranteed financing on a vehicle, when in actuality you do NOT. They made me leave a $4000 down payment as well! 2 MONTHS later you'll receive a letter, stating they wish to cancel contract, so make sure you're at home and check mail regularly. I unfortunately was not. Upon returning from vacation, the same night I returned, they had the car REPOSSESSED in the middle of the night and will not return my calls regarding the money they have STOLEN and have blocked my phone number from their cell phones or transfer me directly to voicemail since I live 4 hours away from the dealer so likely an attempt to STEAL my money. **This is just a SUMMARY of my situation, not enough characters available to further detail Hope my review prevents someone else from experiencing an undue NIGHTMARE! More