Coeur D'Alene Honda

salesman lack of knowledge. Salesman was unknowledgeable and sold us an multiable use vehicle that the rear end differential is permanently in lock mode knowing we only drove on Salesman was unknowledgeable and sold us an multiable use vehicle that the rear end differential is permanently in lock mode knowing we only drove on the street. We never go off rode. More

Great Deal and Friendly Service. Quality Dealership. Sold me what I was looking for, not what they were looking to sell. Explained the in's and outs of the car thoroughly before I l Quality Dealership. Sold me what I was looking for, not what they were looking to sell. Explained the in's and outs of the car thoroughly before I left and helped set up the phone. More

6th New Car Purchased for Cda Honda EXEMPLARY SERVICE !!! CDA Honda does business the old fashioned way; with honesty and integrity! Pleasure to do business with them again in 2017. N EXEMPLARY SERVICE !!! CDA Honda does business the old fashioned way; with honesty and integrity! Pleasure to do business with them again in 2017. No pressure, very helpful sales staff; and you can count on their expertise after the sale. Thank you Jerry, David, and Lacy for your service. More

Friendly and helpful I felt like I was getting an honest explanation of the many questions I had. I felt that Mike Shewfelt did the best he could to get me to a price I co I felt like I was getting an honest explanation of the many questions I had. I felt that Mike Shewfelt did the best he could to get me to a price I could afford. Mike was very friendly and patient. He checked back with me to be sure I knew how to enable the many features of the car. The entire team at Honda made the "buying a car " experience less painful than I thought it would be. More

Duplicitous Crooks Sold me a high mileage car for too much money which began to have problems the minute I drove off the lot. When I contacted them they evaded my calls Sold me a high mileage car for too much money which began to have problems the minute I drove off the lot. When I contacted them they evaded my calls and emails for a few days. When I finally spoke to Jerry Kerr on the phone he was condescending and abrasive. He tried to slither out of any responsibility or decent customer service by telling me that my mechanic of 10 years was a lying fraud and crook. I think he thought because I am a woman he could get away with acting like I knew nothing, while he dried to cover his own dealership's xxx. In the end I ended up sinking $1000 dollars into my less than a month new-to-me car on maintenance issues (Cracked serpentine belt, spark plugs, air filters, starter) that should have been taken care of by their so-called "superior master mechanics". I tried to give them a chance to rectify their mistakes but their treatment of me was insulting and degrading. I will never recommend CDA Honda to anyone. More

No Pressure We want to thank our sales associate. Mercedes Miller for being kind and courteous with integrity. She got all our questions and concerns answered qu We want to thank our sales associate. Mercedes Miller for being kind and courteous with integrity. She got all our questions and concerns answered quickly with no pressure. Plus she was great with our dog Duke. Thanks Again, Sam and Svetlana More

Deb Caplan Hey Deb, just want to thank you for the wonderful and professional service you provided. Deb was very energetic, professional, straight forward and p Hey Deb, just want to thank you for the wonderful and professional service you provided. Deb was very energetic, professional, straight forward and provided a fun/pleasant car buying experience. I would recommend her to all my family and friends. Thanks again Jill More

CDL Honda Mike had excellent follow-thru and continued to contact me until I was finally ready to purchase my 2017 CRV Honda! Even thought my color preference Mike had excellent follow-thru and continued to contact me until I was finally ready to purchase my 2017 CRV Honda! Even thought my color preference was not available at CDL Honda, Mike was able to found my color from another dealer! Once my purchase was approved Mike went over the operations of my new CRV and continued to assist me over the phone when I had additional questions of the operation of my CRV. More

Special ordered 2017 Honda Civic My car buying experience was a 8 month process. After researching what car i wanted. I was looking for a very specific honda civic trim level, color, My car buying experience was a 8 month process. After researching what car i wanted. I was looking for a very specific honda civic trim level, color, andwith a specific set of features. I was also looking for a dealership that offered a warranty beyong the manufactuer's 3 year. I strarted searching at dealerships in Washington, Oregon, Idaho, Montana, Nevada, Utah and Wyoming. I looked online to find the dealerships that would offer the best initial price quote and then called and asked what their initial out the door price would be. I then started comparing the prices to the MSRP and Invoice prices During this process I only found 2 dealerships that offered a lifetime warranty on their cars. I then reached out to the various dealership sales department and driledl the Salesmen on the civics specs, features, and the terms of their warranty. In the end Coeur D'Alene Honda had the best out the door price and it also had the best warranty that applied Nationwide and not just to their dealership. . I worked with Chez and Jerry at CDA Honda. We negotiated a price on the car which did not feel like a wrestling match. (Compared to the other dealerships prices it was a steal). However because of the specifics of the car they didn't have one in stock. They looked around to fswap one from a nearby dealership, they found one that had everything we wanted except it was the wrong color of blue. Instead of trying to push the car. They went above and beyond and helped us to submit a Special Order for the exact car we wanted. We had to wait 9 weeks to pick up our car. It was great to get the exact car we wanted special ordered without the hassle, constant nagging, or expensive fees I encountered at other dealerships. More

Best car dealership I encountered in my eighty-five years. I bought my first Honda Accord from Mike Shewfelt in 2004. My now-deceased wife and I were impressed with his helpful input into our ultimate choic I bought my first Honda Accord from Mike Shewfelt in 2004. My now-deceased wife and I were impressed with his helpful input into our ultimate choice. Most of all, he was never "pushy." To my great delight, Mike sold me my Honda CR-V several weeks ago. Initially, I wanted another Accord. A friend of mine suggested a CR-V. I contacted Mike and stated my new goal. His professional advice was focused and convincing. Now, I have exactly what I wanted, at a price I could afford. I must also comment about Cd'A Honda's reputation as a model dealership. Being a chatty type, I talked with customers while waiting in the service department wing. Amazing! Not a word of complaint about quality and promptness of service. One gentlemen told me Cd'A Honda is unique among dealerships in the USA--still family owned; still the best of the best. Mike represents the dealership extremely well. Bob Launhardt More