Coconut Point Ford - Service Center

Service department Very rude service manager My 2016 Ford F-250 has been in there shop having motor work done. I go t pickup and there is a dent in the side of my truck Very rude service manager My 2016 Ford F-250 has been in there shop having motor work done. I go t pickup and there is a dent in the side of my truck showed it to victor and he said that could not prove that they did it and they were not responble for dents. Instead of going to ask the mechanic if he did it he just refused to fix it. And also when picking up truck they had no paper work on what they did More

Service Ever time my wife and I Desiree and Victor always take care of us. Thank you. The dealership is beautiful and all the employees treat us great. Bonni Ever time my wife and I Desiree and Victor always take care of us. Thank you. The dealership is beautiful and all the employees treat us great. Bonnie in sales when we bought the car was very patient with us we will always service our vehicle there More

Wonderful Experience Yhe service department was friendly and efficient. From scheduling the appointment to picking up the car it was seamless and i will definitely be bac Yhe service department was friendly and efficient. From scheduling the appointment to picking up the car it was seamless and i will definitely be back. More

Rescind previous review. Victor the service director very helpful in explaining charges. Service advisor Deserie, wonderful. Good job folks, keep it up!! Had I known about t Victor the service director very helpful in explaining charges. Service advisor Deserie, wonderful. Good job folks, keep it up!! Had I known about this dealership before I wouldn't have waited to use it. More

Quick Service Center The on line appointment process is a scam. Told it's a Corp program which I would think the local dealer has more control over. Made the appointment, The on line appointment process is a scam. Told it's a Corp program which I would think the local dealer has more control over. Made the appointment, showed up and found up it's a 1st come 1st serve. Sat over a hour. More

Great Service Center & Employees I took my Chrysler 300 in for service on January 9, 2017 and it was one of the best experiences I've ever had at a service center. I needed a flat ti I took my Chrysler 300 in for service on January 9, 2017 and it was one of the best experiences I've ever had at a service center. I needed a flat tire fixed, an oil change and a car wash. Mike Yurczak got me all set up and everything was taken care of. Mike is an asset to this company and is the reason for this review. I always go here and will keep returning. The waiting area is pleasant and makes the wait easier. This place was very busy and the reason why is it's employees. Thanks to everyone that worked on my car. Kenneth Kuchar More

Service Steve in service was one the best service managers I ever dealt with he made me feel like family not a number. Great job Steve thank you Martin fro Steve in service was one the best service managers I ever dealt with he made me feel like family not a number. Great job Steve thank you Martin from fountain lakes said hello Along with all of your other customers That live here. It's hard now a days to find some one With so much energy and compassion More

Sunday after hitting a pothole in a Ford Flex. Dealership replaced six spark plugs one ignition coil my total bill was $750. normal cost for changing spark plugs $180 normal cost of for replacin Dealership replaced six spark plugs one ignition coil my total bill was $750. normal cost for changing spark plugs $180 normal cost of for replacing ignition coil all 6 is$288 I already placed one coil. I told the service manager How unhappy was with the overcharge,he walked away and closed his office door . Extremely disappointed in the service and plan never did buy another Ford product again. More

Atrocious Service! Absolutely disgusting service. I have two outstanding TSB's on my leased Titanium vehicle and scheduled an appointment in person and they refused to e Absolutely disgusting service. I have two outstanding TSB's on my leased Titanium vehicle and scheduled an appointment in person and they refused to even look at my car when I arrived claiming they were too busy with out of towners. I then had to schedule a follow up appointment and then was told they didn't have a loaner car for me and that they might be able to look at my car in the next 7 to 10 days even though i had an appointment. I gave them one last opportunity and scheduled another appointment for today. Instead of calling me, they sent me an email informing me that they decided to cancel my appointment without reason and instructed me to call them to request a new appointment or to go online to schedule an appointment. More

Not a way to treat a lady in the service department . Three days ago my friend took her car in for an oil change and tire rotation. She knows very little about cars and I told her she just bought it and i Three days ago my friend took her car in for an oil change and tire rotation. She knows very little about cars and I told her she just bought it and it was not time for that yet. Well come to find out the tire light in her car kept coming on so she asked them to rotate the tires and find the problem. Well today the tire light is back on and I had her come over and we used all of my husbands tools and tire plug kit since he was at work. Oh yes they rotated her tires took her money and told her there was not a problem, the service guy even told her he reset the warning light. What a joke these guys are, I mean really you had the tire off anyway? Or is this a sign that the tires were not even taken off of the car? This dealership should really be ashamed of themselves as not all women want an education in cars or how to repair the little thing. This so on chose and trusted a nationally known brand and was taken advantage of like they were a sleezy repair shop who charges customers based on what they can get away with More