Coconut Point Ford - Service Center

Excellent Service Making the appointment for service was easy and efficient, was assigned a service tech who was ready with the paperwork when I arrived, and the servic Making the appointment for service was easy and efficient, was assigned a service tech who was ready with the paperwork when I arrived, and the service was performed on the time schedule discussed with the tech. Service Tech Brian did and excellent job communicating the status of the repair and warranty coverage. More

This dealership is terrific. The purchase was seamless and service has been superior. The customer is key in their business model and it pays off with total loyalty. and service has been superior. The customer is key in their business model and it pays off with total loyalty. More

Excellent service. Thanks Excellent service Friendly staff got me in right away. Courtesy driver very friendly . Always enjoy my service at Coconut Point Ford that is why I alw Excellent service Friendly staff got me in right away. Courtesy driver very friendly . Always enjoy my service at Coconut Point Ford that is why I always go there. More

Very Professional! Awesome people to work with. Communication was at its best. Scheduling was super easy. Enterprise sales rep very helpful with rental information. S Awesome people to work with. Communication was at its best. Scheduling was super easy. Enterprise sales rep very helpful with rental information. Shuttle ride was not waiting was great. Good team work! More

Very professional I needed oil changed! I had low pressure on all of my tires! It was quick and professional! The paperwork is in the car, so don’t know the name of e I needed oil changed! I had low pressure on all of my tires! It was quick and professional! The paperwork is in the car, so don’t know the name of employee who took very good care of my car! Thank you More

Fast and friendly service by service writer Desiree Ratliff I have had this service writer and always pleased when I left with my vehicle, the other employees are all friendly and willing to help. I have had this service writer and always pleased when I left with my vehicle, the other employees are all friendly and willing to help. More

2015 Mustang I have a paint defect on the hood of my car. It's a 2015 Mustang with 22,500 miles and not a scratch on it. I have kept it up impeccably. The paint I have a paint defect on the hood of my car. It's a 2015 Mustang with 22,500 miles and not a scratch on it. I have kept it up impeccably. The paint is bubbling on the hood of my car and Ford will not repair it because it is out of warranty. The bubbling didn't start until two weeks ago. I had the paint on the car sprayed with the coating at a cost of $1,200.00. I was told I would NEVER have to wax the car because of this special spray they put on it. Today I found out this has to be done every 6 months at a cost of $1,200 each time. The bubbling is about the size of a 50 cent piece so I will have it fixed by my local maintenance man. I was thinking about trading my 2015 for a 2019 Mustang because I continue to get special offers. Never again will I own a Ford. Diane Turrill More

Bad customer service My girlfriend got her oil changed at their service center in March, engine blew two days ago. I called ford and spoke to the manager at the service ce My girlfriend got her oil changed at their service center in March, engine blew two days ago. I called ford and spoke to the manager at the service center and said it's not their fault, the have a check engine light documented on their end with my girlfriends car. I got a second and third opinion from two different mechanics who said the same thing, oil hasn't been changed in a long time. I also have a sample of the oil which is super black and gunky. I have the receipt for coconut point ford and it says nothing in the description of check engine light, it also says that the oil was changed and it wasn't. I tried to resolve this issue personally with them and they denied the fact that it was their fault, said they couldn't help me, and that they would need to check so that their mechanics could verify if it was their fault or not. Why would I bring the car back to the same mechanics that messed it up in the first place? Never the less, I have enough evidence showing that they were negligent. I have two written statements by two mechanics and two videos that shows the sound engine is making and a video with one of their own mechanics saying it was dur to lack of oil. More

Emergency Fix My tire pressure warning showed that a tire was very low. So I brought the car into this dealership and they fixed it very quickly and efficiently. My tire pressure warning showed that a tire was very low. So I brought the car into this dealership and they fixed it very quickly and efficiently. More

Easy and quick I leased my C-Max from this dealership and get all of my service needs at this dealership. The prices are fair and they do a good job. I leased my C-Max from this dealership and get all of my service needs at this dealership. The prices are fair and they do a good job. More