Coconut Point Ford - Service Center

I always love the shuttle driver. He’s so sweet and prompt. As far as service goes it seems good so far! He’s so sweet and prompt. As far as service goes it seems good so far! More

Oil change Friday morning no waiting they got me in and out in 20 minutes! ❤️ out in 20 minutes! ❤️ More

got oil change and tire rotation waited 2 hours in "quick service lane" otherwise everyone was helpful and polite "quick service lane" otherwise everyone was helpful and polite More

Coconut point fords strength is with its people versus policies Specific people include Tom Spicer Dan Mucci Slye French Finance mgr whose name escapes me policies Specific people include Tom Spicer Dan Mucci Slye French Finance mgr whose name escapes me More

Took my truck in for an oil leak diagnostic work up on a Tuesday. The truck was repaired and available for pickup the following Monday. Brian called me with a repair estimate and kept me informed with any d Tuesday. The truck was repaired and available for pickup the following Monday. Brian called me with a repair estimate and kept me informed with any delays. I appreciate the communication!! Thank you!! More

Check engine light came on again after 5 miles following service for same problem. Took it back to dealer and they said the light was now off but there was something else wrong and they couldnt determine wh service for same problem. Took it back to dealer and they said the light was now off but there was something else wrong and they couldnt determine what it was. They opened a ticket with Ford engineering and told me to go ahead and keep driving the car. Never heard back from them until I received a text saying that my car was fixed and the order was closed. More

My service was well done although it took a lot longer than I expected. Best thing to do is drop off the car. Don’t wait for it in the lobby unless you want to waste 3+ hours. than I expected. Best thing to do is drop off the car. Don’t wait for it in the lobby unless you want to waste 3+ hours. More

I needed an oil change was there 2 1/2 hours, the wait time was ridiculous. Otherwise the personnel were very nice. time was ridiculous. Otherwise the personnel were very nice. More

I needed a battery replacement as well as “the works” oil change. Some of the checks/inspections of the oil change were not completed and I had my rims damaged during the tire rotation. Brian Kline rose to t change. Some of the checks/inspections of the oil change were not completed and I had my rims damaged during the tire rotation. Brian Kline rose to the occasion as I wrote him an email detailing my issues and how pissed I was about everything in general. I left it up to him to right the wrongs; long story short, my rims were repaired well beyond my expectations and “the works” charges were taken care of. This goes out to Brian and others who helped this crappy situation become a positive one; THANK YOU! While I now have “repaired rims” instead of having them in their original OEM state, I’m overall pleased with the outcome as I know that Brian/CP Ford management could’ve simply denied their fault in damaging my rims and could have made this scenario much worse for me…as well as for them. Thank you, again! More

Skye French was great to work with and service was handled promptly and with good results. handled promptly and with good results. More