Coconut Point Ford - Service Center

2014 Ford Escape 4 door It cost us $250+ to find out what is wrong (diagnostic only). You stated that we needed 2 Rear shocks (@ $233.50 each) 2 rear springs (@$209.25 each) to the tune of $2,300 that what is wrong (diagnostic only). You stated that we needed 2 Rear shocks (@ $233.50 each) 2 rear springs (@$209.25 each) to the tune of $2,300 that includes a front end alignment. Yes you heard me, $2,300 for 2 rear shocks. On the estimate you even counted the 4 installation bolts @ an additional $11.88 each and nuts @ $6.56 each. Your labor cost was $207.74/per hour. We went elsewhere ( a local mom and pop) and it cost just under $900.00. (2 shocks, springs were fine, and it was the rear sway bar that was the culprit with a front end alignment). Just think, it would have cost the $2,300 AND NOT SOLVED THE PROBLEM! Way to go Team! What really got me was when I got there, was you “stated” normally you (Coconut Ford) don’t work on Ford cars around 10 yrs old. Let me understand, one buys a Ford, has it maintained by Ford ( mostly you in the last 10 yrs ) and after 10 yrs of loyalty your advising me to go elsewhere due to the age of the vehicle. Sincerely David C. Paquette More

I trust their work, they are honest, have good prices and friendly staff. I always bring my car back when I need service done. friendly staff. I always bring my car back when I need service done. More

George is always friendly and efficient. He is a quality employee. They’re lucky to have him. He is a quality employee. They’re lucky to have him. More

I purchased new tires for my truck yesterday I called a week ago and asked about 2 different tires and was told not to worry they always have them Then I asked about an appointment and was told to just ge week ago and asked about 2 different tires and was told not to worry they always have them Then I asked about an appointment and was told to just get here in the morning and we will get it done. I got there at 830. I was then informed that they could get it done by 430-500. Then I was told they didn’t have the Michelin tire I wanted but they did have a different one. Then I asked if your not doing the work till later in the day can you get the Michelin tires They said yes so at lest I got the tires I wanted. Then i got home and noticed scratches/groves on all all my rims that are the same. They look to to have come from the tire changing machine. I brought the truck back this morning 10/13. They acknowledged the damage but don’t have time to compare it to the machine till next week. I explained that I will be out of town starting Sunday for 2 weeks. I think it should have been looked at before things had a chance to change. More

Excellent service! By far best customer service I’ve experienced. Shout out to all the staff and Steve heinking for making it happen. By far best customer service I’ve experienced. Shout out to all the staff and Steve heinking for making it happen. More

Every time i visit they provide excellent service to me and my family for all vehicles and my family for all vehicles More

Excellent service! ! The girl at the desk was very and courteus, not like alot of other establishments I left with a smile on my face ! The girl at the desk was very and courteus, not like alot of other establishments I left with a smile on my face More

Great people = Great service. Sky is the best for all your Ford service needs. Please do yourself a favor and ask for her. Sky is the best for all your Ford service needs. Please do yourself a favor and ask for her. More

Professional, personable and completed the work as promised. Explained the work required and answered all our questions. promised. Explained the work required and answered all our questions. More

I was a new Quick Lane user in for my first service since buying my Mustang. I didn’t know where to go, got in the wrong lane, jumped ahead of another car awaiting entry, and generally created a fuss because buying my Mustang. I didn’t know where to go, got in the wrong lane, jumped ahead of another car awaiting entry, and generally created a fuss because I couldn’t understand the service agent’s question. I am VA rated profoundly deaf. Your service agents might notice the hard-of-hearing with all white hair. Nevertheless, I got in, was service, and happy with my first Coconut Point Quick Lane service. Your Receptionist was very helpful.. Thank you. More