Coconut Point Ford - Service Center

They had us come pick up a car that they recommended we don’t drive and it got a flat tire on our way. Also, it’s very difficult to get someone to answer the phone! don’t drive and it got a flat tire on our way. Also, it’s very difficult to get someone to answer the phone! More

The staff was very nice but the quick lane oil change took over three hours. I was told to make an appointment for service, the next available date and time was in February. That’s three months away. W took over three hours. I was told to make an appointment for service, the next available date and time was in February. That’s three months away. What ever happened to,customer service? More

Great fast friendly service. Will highly recommend this dealer to anyone needing service. I walked in confused Steve took care of me and made the experience great. Will highly recommend this dealer to anyone needing service. I walked in confused Steve took care of me and made the experience great. More

The issues were not completely fixed. I’ve had my vehicle there twice now. First time I was told that I didnt need a new battery, and that I needed to bring it to Service. Two weeks la I’ve had my vehicle there twice now. First time I was told that I didnt need a new battery, and that I needed to bring it to Service. Two weeks later, I was able to get it in to Service. I told Patrick was exactly was not working. I did not have a vehicle for 6 hrs. Today I drove the truck and the seats are still screwed up. The drivers seat does not go back when I turn off the vehicle, and it does not go into position when I start the vehicle. I was specific with Patrick when I brought it in that this was the main issue along with the auto start./Stop didn’t work (Which is working now) I am quite frustrated that Patrick has not gotten back to me about this issue. I reached out to him via text early this morning. I’m quite unhappy that I now have to drive it to you for a third time to have the issue hopefully, corrected. That means time for my schedule and gas in my car. I’m quite disappointed in the technician at your establishment. Perhaps Patrick did not explain to the technician about the seat. I would like the seat fixed as I was told, without further charge. More

Honest and timely, they took care of what needed to be done quickly and efficiently. done quickly and efficiently. More

Always quick friendly service and a great car wash every time I have used them time I have used them More

I was surprised that two customers that were behind me in line got serviced first line got serviced first More

Tried to charge me $200 plus dollars when the repair was covered under warranty. Seems this is consistent with this dealership. Charge and then verify. covered under warranty. Seems this is consistent with this dealership. Charge and then verify. More

My service manager Skye French was attentive and worked to get my vehicle fixed after an initial minor hiccup. to get my vehicle fixed after an initial minor hiccup. More

Purchased a new F150 lightning, the process was frustrating throughout (2.5 years from reservation to ordering). Coconut Point and Tom Spicer were always responsive when I reached out. Once the Tru frustrating throughout (2.5 years from reservation to ordering). Coconut Point and Tom Spicer were always responsive when I reached out. Once the Truck arrives they has it ready almost immediately, and really streamlined the closing of the purchase. More